Glenwood Springs Volkswagen - Service Center

I own a 2001 VW beetle which i took to Elk Mountain motors to have the ABS brakes repaired. While in thier possesion a light or something like that was left on resulting in the battery going dead.They motors to have the ABS brakes repaired. While in thier possesion a light or something like that was left on resulting in the battery going dead.They jump started my car and left it to run unattended. While it was left running the car overheated causing substantial damage to the engine. The first call i received from the service dept was to tell me that the water pump had gone out while the car was running and the repair cost was going to be around 1500.00 to fix. They were very sure there was no damage to the engine. So as i declined to take responsibility for them leaving it running and causing the damage they decided to repair the car. Two weeks later i recieve a phone call saying that the engine was no good and they were going to replace the engine with one they had found on the east coast. I was fine with this as it seemed they were going to stand up and take responsibility and fix my car. It took them three months to get my car repaired. They did offer a loaner two months after the car was damaged and after i had already spent 1100.00 on a rental car which they declined to reimberse me for. The car was repaired with a used engine and at least i got that out of the deal but my main complaint is that the original repair was on the brake system which they also fixed and charged me full price for. After all of the problems i had with this and they wouldnt adjust the the bill at all. I did not expect them to eat the total bill even after three months of inconvenience, but after everything that happened i felt they should have at the very least paid for the rental car and given me a break on the repair bill which was 1700.00 for repairing the ABS. Very dissapointed with the service i received as when i questioned the bill they acted like they had done me a favor and that i was out of line for asking. More

Harmony in service is always helpful when I come there for visits. I would like to thank Elk Mountain Motors for being a great place to bring my car when need of servicing. I will tell all my friends. for visits. I would like to thank Elk Mountain Motors for being a great place to bring my car when need of servicing. I will tell all my friends. My next car will be a VW Touareg that I am should be buying from them. Thanks for your friendly service. More

I brought my Passat in to get the locks disconnected and a tune-up. Elk Mountain motors proceeded to “sell” me a 80,000 mile check up (only have 60,000 miles on the car) and a timing belt which I do not be a tune-up. Elk Mountain motors proceeded to “sell” me a 80,000 mile check up (only have 60,000 miles on the car) and a timing belt which I do not believe I needed. They then found damage to my transmission pan, which I remember giving permission to fix. At the time, my husband was told the timing belt would cost around $600 (it cost $1,600) and he was not told the exact price of the 80K tune-up. At all times, Elk mountain motors only gave him quotes of each piece, never the entire bill. My husband sat in Glenwood Springs for the entire day of 10/12/07 and when they said they would pick him up to bring him back to the dealership to get the loaner, it took them 1.5 hours for them to come get him. Upon receiving the loaner (b/c they didn’t have the parts), he was never given a full copy of the estimated cost of repairs (only verbal pieces). Had he seen this he would never had agreed to all the repairs, as the estimate was $4,800. This equates to 8% of my annual salary and now I will be paying this bill (+ credit card interest) for the next six months, as I do not have this cash on hand. More

Took my car into them to change three motor mounts that I supplied (OEM). When I got the car back there were more cabin rattles and vibration than when I took it in with the old mounts. Took a look at supplied (OEM). When I got the car back there were more cabin rattles and vibration than when I took it in with the old mounts. Took a look at the front mount and it was installed incorrectly (I had to give them a printed diagram from the service manual for them to orient it correctly). Took it back to see if they could fix this, and they reoriented it but still major rattles and vibration. Took it to another mechanic who knows VW's and he said that they didn't even bother to change the transmission mount, yet they kept the part I gave them. Service manager complained how difficult it was to change them?!? Normally an easy job for a competent mechanic. They also twisted and broke my steering rack boot when they were messing with it. Won't be going back and won't recommend them to anyone. More

Consitantly bad service for both VW and Audi cars, not only with myself but also with many of my friends and colleagues.<br>Unfortunately they are the only VW/Audi dealership between Denver and Salt Lake only with myself but also with many of my friends and colleagues.<br>Unfortunately they are the only VW/Audi dealership between Denver and Salt Lake City, so they have the monopoly in the Rockies.<br><br>Don't let their brand new dealership fool you, they still have many of their staff and incompetance and poor work/service still reign there.<br>I gave them many opportunities to regain my trust and satisfaction, but I have lost hope and I file many formal complaints to VWoA.<br><br>If you want quality knowledgeable service that treats you with respect and courtesy, I strongly suggest going to Midstate Motors in Basalt. They have all the latest equipent and computers to do a far superior and thorough work. They specializes in German and exotic cars.<br>If you want to buy a new VW/Audi I suggest making the drive to Denver, like many. It's definately worth the trek. More