Glenwood Springs Volkswagen - Service Center

Exceptional Service. I have worked with Glenwood Springs Volkswagen for the past six years. Their service exceeds all expectations and is hands down the BEST experience I I have worked with Glenwood Springs Volkswagen for the past six years. Their service exceeds all expectations and is hands down the BEST experience I have ever had with car service. Chris and Tyler are incredibly responsive, accommodating, and excel in their ability to explain all repair options, costs, and associated timeframes. My Toureg was involved in the Diesel recall and Chris was incredibly supportive during this entire process. Chris was also incredibly aware of my work schedule and helped identify ways to have my car issues managed in a way that minimized impact on my work. Chris also worked with my family to discuss options for the purchase of a new car and was the SOLE reason that I ended up purchasing a new car from his dealership. Chris is exceptional. More

Emergency Assistance I had my car towed to Glenwood Springs Volkswagen/Audi in the middle of the night. They didn't know it was coming. My car was way out of the warrant I had my car towed to Glenwood Springs Volkswagen/Audi in the middle of the night. They didn't know it was coming. My car was way out of the warranty window. I returned the next day 15 minutes after they opened. My urgency was driven by a need to catch a flight in Denver later that day. The service department didn't have time for an appointment. I am absolutely the type of guy that will and did bring tools with the intention of fixing my car right there in the parking lot (as I figured that the service department would be booked). I'm a never give up type, I'm always going to try. Many places would have probably would have shushed me away. The Service Manager Chris went above and beyond to help me get down the road and catch my flight. It was like I had been given a magic appointment. Chris is more than just a manager he used to be a tech. His willingness to listen to my explanation of the problem and discuss with me what we could try, right there in the parking lot, without and appointment was exemplary. We didn't actually solve the problem but Chris DID exhaust what resources he could afford to in the time I could afford to spend before I needed to consider other ways to get to the airport. He gave it the old "college try." He really wanted me to succeed. That kind of service is hard to find anymore. Glenwood Springs Volkswagen/Audi is lucky have a guy like Chris that really wants to help a customer not just charge a customer. I'm happy they will be reaping my vehicle for me. Thanks Chris! More

Highly Recommend Sales and service are both great experience's. The best customer service, no pressure, explain in detail, go to great lengths to insure your satisf Sales and service are both great experience's. The best customer service, no pressure, explain in detail, go to great lengths to insure your satisfaction. More

Friendly and professional Chris and his crew is nothing but friendly and professional. They are easy to work with and are up front and honest about anything with your car. They Chris and his crew is nothing but friendly and professional. They are easy to work with and are up front and honest about anything with your car. They are the reason I don’t drive to other dealerships to get my car serviced anymore. More

Excellent experience So friendly and accommodating, everything explained in detail. Love that they will take you to the mall or a restaurant while your car is being servic So friendly and accommodating, everything explained in detail. Love that they will take you to the mall or a restaurant while your car is being serviced. More

Great Service! Tyler and Chris were fantastic, great customer service!! They were very efficient and friendly while replacing my battery! I would definitely recommen Tyler and Chris were fantastic, great customer service!! They were very efficient and friendly while replacing my battery! I would definitely recommend their service to others. More

Great staff, excellent service I feel like Tyler and Chris are my friends. They know me, they’re honest and very professional. They always have good recomendations and always accomm I feel like Tyler and Chris are my friends. They know me, they’re honest and very professional. They always have good recomendations and always accommodate my needs. More

Honesty & Integrity I want to again thank you guys for helping me with taking care of my VW CC with the oil change and rotation. Tyler and your new guy, Josh, in VW Servi I want to again thank you guys for helping me with taking care of my VW CC with the oil change and rotation. Tyler and your new guy, Josh, in VW Service are both incredibly professional and were able to get me in quickly. More importantly, I want to thank Chris and Zach personally for helping me with my daughters 2006 Touareg. Your honesty helping me understand what was going on with that vehicle, what this other mechanic hadn't accomplished, and explaining our options with keeping the vehicle running. Needless to say, I will have the car towed to you tomorrow to be repaired and to get back on the road. I won't be taking chances on other shops in the future. This is one of the reasons we switched our vehicles to VW, Professional service, honesty and integrity at VW of Glenwood Springs. More

Great Service! Tyler is absolutely amazing to work with. He is very accessible and flexible when we need him to be. The whole team is customer oriented and takes tim Tyler is absolutely amazing to work with. He is very accessible and flexible when we need him to be. The whole team is customer oriented and takes time to fulfill your needs. THANK YOU! More

Outstanding Service by Professionals Chris and Tyler make the Service Department! They have always explained my issues in simple terms and have always made my appointments convenient, tim Chris and Tyler make the Service Department! They have always explained my issues in simple terms and have always made my appointments convenient, timely and cost effective. They have outstanding customer service and Integrity. As long as I have my Volkswagen, I will take it to them! More