Global Auto Mall - Service Center

Greg and Debbie both give great Customer Service from the moment I walk into the Service area they greet me like a old friend. They give me answers to questions that I forget or dont know to ask, which is gr moment I walk into the Service area they greet me like a old friend. They give me answers to questions that I forget or dont know to ask, which is great. Carlos understood the problem with my Jeep that I was discribing and took the time needed to replicate the problem and he fixed my Jeep quickly Everybody in the building is friendly My Overall experiance is always Great at Global, their nice, knowledgable, the waiting area is clean, the tv works and the magazines are good My repair was under warranty More

I purchased a vehicle approximately a year ago from Global, and was not happy with that purchase. I attempted several times to be placed in a different vehicle, to no avail. So this one day, a few wee Global, and was not happy with that purchase. I attempted several times to be placed in a different vehicle, to no avail. So this one day, a few weeks ago, I brought that vehicle in for an oil change. In talking with the service person, I explained my dissatisfaction with this vehicle, and what could I do to be put in another vehicle. The service person called Mr. Terrell. I was escorted to his desk. I explained my whole situation and prior experience with Global to Mr. Terrell. He was very concerned, attentive and apologetic. There were a few questions asked, a little paperwork, and in no time I was leaving with the car that I originally wanted. I can't begin to tell you how happy and excited I was. Mr. Terrell made me regain my faith in Global. My thought is I've been paying for a vehicle for about a year that I didn't like. The car note doesn't seem so bad when it's a car that you really love. Thank you Mr. Bill Terrell for an experience I will never forget, and thank you Global. Respectfully Yours, Priscilla James More

He was very understanding with all of my questions,his answers were made me feel he new what I was asking for. He was fantastic !!!! answers were made me feel he new what I was asking for. He was fantastic !!!! More

I needed to have my 2002 Jeep Liberty Sport serviced. Greg was able to get things done & I was very satisfied. A Job well done! Greg was able to get things done & I was very satisfied. A Job well done! More

I came in for a Service Recall. Client Service was great and tech was very knowledgeable. Price for all fixes was a concern for me, but the fix for the recall item was perfomed to my expectation. and tech was very knowledgeable. Price for all fixes was a concern for me, but the fix for the recall item was perfomed to my expectation. More

Purchased car at global,hassle free and got a great price and now I am hoping for the same with the service dept.this was the first time in for service and everything was taken care from the time I pulled and now I am hoping for the same with the service dept.this was the first time in for service and everything was taken care from the time I pulled up,directed to receptionist and to the service consultant,James Kursay who was very helpful. More

Very friendly, always trying to please customer, all service options were carefully pointed out to me, and whatever savings i was eligible for were presented to me service options were carefully pointed out to me, and whatever savings i was eligible for were presented to me More

I purchased my Hyundai Sante Fe from Global Automall 4 years ago and I have had all service performed at dealership. I have always had an excellent experience at Global. From the first time I met Greg T years ago and I have had all service performed at dealership. I have always had an excellent experience at Global. From the first time I met Greg Terracciano, at my first service appointment, he was very professional and friendly and I knew I wanted him to be my service advisor from that point on. From the first service appointment, to my last one on June 22, 2011, Greg took care of me like I was the most important customer in the world. He makes me feel comfortable and goes out of his way to make sure I am well taken cared of. After dealing with Greg for over 4 years, I feel like he is a dear friend of mine that I look forward to seeing when I come in for service. The whole staff at the service department are friendly and professional and I can not see myself going anywhere else for service for my vehicle. The prices are good and all the work performed on my vehicle, up to now, was done very efficiently and in a timely manner. I am a very satisfied customer of Global Automall, and plan on being just that for quite a while! More

The front desk of the service station were very friendly. Mr. Terracciano (service consultant) first took another customer who came in 30 minutes after I did and then he informed me that the service I was t Mr. Terracciano (service consultant) first took another customer who came in 30 minutes after I did and then he informed me that the service I was there for (oil change and rotation of tires) would not take long. Mind you, I went to the dealership at 9:00 am and was informed that I should be completed by 12:00 pm. 12:00 pm comes and I do not receive a telephone call from Mr. Terracciano until after 1:30 pm informing that my Jeep Wrangler is NOW at 1:30 pm having the oil change and tires rotated. Thank goodness I decided NOT to stay at the dealership waiting for my Wrangler. I finally receive the telephone call that my Wrangler's work is completed at 3:00 pm. You can do the math, (got call at 1:30 and work done at 3:00 = 1.5 hours), dropped off the Wrangler at 9:00 am and work done at 3:00 = 6 hours. The only saving grace for this service department was a mechanic named John, who greeted me, assisted me by telling Mr. Terracciano that I was here waiting before the other customer, apologized for the lateness and could not come up with any excuse for this kind of service. On top of all this mess, I was informed that I was going to have my Wrangler washed. Let me say, it was such a horrible job. I know my kids could have washing my Wrangler better then the dealership. There was still pollen on my hood, bugs on my hood and grill, my tires were so dirty that it looked like it never even had water touch them. I touched my hood, grill and tires to see maybe it was just the lighting hitting it wrong. Not to my surprise, it was dirty. I do not recommend having them wash your vehicle because you would get better service if you took it to a coin operated car wash and did it yourself! Please be aware that if you do decide to get your vehicle serviced with them that you do not care if it takes 6 hours for a routine oil change and tire rotation. The reason why I said I recommend the dealership is because my salesman Greg DeNiro, found out that I was there and wanted to assist me with the problem immediately. I purchased my Wrangler a year ago! He remembered me, courteous and very professional! I would definitely purchase another vehicle from Mr. DeNiro. I believe Mr. DeNiro and John (mechanic) saved this customer from leaving Global Auto Mall. More

went in for service on my jeep, after jeep was done I went to start it up and noticed another issue. not only did John jump back into work on issue Greg was on the hunt for a loaner vehicle if repairs co went to start it up and noticed another issue. not only did John jump back into work on issue Greg was on the hunt for a loaner vehicle if repairs couldnt be made. repairs are done and sofar so good. More