I purchased a car on 11/22/2014, a 2015 Kia Optima. We were driving happily for 2 years +, when I got a flat tire on the NJ Turnpike, and found out that the car did not come with a spare tire, or the fixit kit for the tire (not that that would have worked anyway). Went down to Global a week after the incident, really upset, and I left smiling. It was a no-hassle, problem-free experience. They listened, they reviewed, and I left highly satisfied. Thank you Dave and Jim, the 2 most awesome guys in the service area!