Global Auto Mall

Very disappointed with the service department at Global Jeep. I originally stopped using this dealership for over a year because of prior service issues, but recently decided to give them another chance Jeep. I originally stopped using this dealership for over a year because of prior service issues, but recently decided to give them another chance. Unfortunately, my experience only confirmed why I left in the first place. Previously, after an oil change and tire rotation, my driver-side wheel was not properly torqued and actually came off while I was driving. Thankfully no one was hurt, but it could have been a very dangerous situation. Most recently, I brought my 2014 Jeep Wrangler in for a check engine light diagnosis. I was told I would receive an update around 2 PM, but no one ever called. Repeated calls to the service department went unanswered, and the voicemail mailbox was full. After finally speaking with a manager the next day, I eventually received a late Friday call saying the required part was unavailable and I would need to return later for the repair. After picking up the vehicle, it immediately had a loud hissing sound that was never there before service. Since the service department was already closed, I could not get help and did not feel comfortable driving the vehicle all weekend. I later discovered that a hose disconnected during diagnostics had not been properly re-clamped before returning the vehicle to me. What is most frustrating is not just the mistakes, but the lack of communication, accountability, and quality control. Customers should be able to trust that their vehicle is being properly inspected before being returned. I truly hoped things had improved at this dealership, but unfortunately my experience says otherwise. More

I cannot believe how incompetent the service dept here is. Been trying to get my 2010 jeep in for a service recall. The run around is incredible. Too long to list all the issues. I've dealt with Wendy, is. Been trying to get my 2010 jeep in for a service recall. The run around is incredible. Too long to list all the issues. I've dealt with Wendy, Emilio, Hugo. No return emails or phone calls. Spoke to someone named Ed Rubino, supposedly general manager. He did return a phone call. What a joke. Totally rude and didn't give crap. Finally lost my temper and told him off. Myself and my daughters have bought 4 vehicles from them over the last couple years. Also had friends buy there. NEVER AGAIN. They used to be a good dealership. Don't know what happened. zero stars. Nelson Carle More

Was given a fast response and given compensation for my problem. I am aware now of my issue and next time I visit and have worked done on my car. I will know what I did wrong. problem. I am aware now of my issue and next time I visit and have worked done on my car. I will know what I did wrong. More

If I could give zero stars, I would. My experience with this dealership has been a complete disaster. My engine failed on the highway and was replaced under warranty, which took over 6 m My experience with this dealership has been a complete disaster. My engine failed on the highway and was replaced under warranty, which took over 6 months because of repeated delays and errors. First, they ordered an engine with a cracked block, then I waited months for another. When I finally got my car back, it was covered in scratches they caused, requiring multiple trips (over an hour each way) to fix. It gets worse. They forgot to reconnect a vacuum hose, leaving me with dangerously soft brakes, which I had to pay another shop to diagnose and fix. Now, my car has a turbocharger boost sensor error (P2565) and a check engine light that didn’t exist before. The dealership is refusing to take responsibility, claiming ‘things happen.’ My car went in fine except for the engine, and it’s come out with problem after problem. This dealership has cost me so much time, money, and stress. They’re negligent and take zero accountability. I’d recommend staying far away More

Today I brought my Jeep Compass in for a Transmission Control Module Software Update. My Service Advisor was Katrina Green. She went the extra mile to ensure my vehicle was serviced and available to me i Control Module Software Update. My Service Advisor was Katrina Green. She went the extra mile to ensure my vehicle was serviced and available to me in a timely manner. I found her both courteous and professional. This is my first experience bringing my car into this service department. Katrina made it a pleasant experience. More

The worst place ever for service - want to blame everything on "new ownership"! That does not explain the pitiful communication and service provided to customers! Brought my van in to be looked at b everything on "new ownership"! That does not explain the pitiful communication and service provided to customers! Brought my van in to be looked at because the fan would not turn off and after the 2nd time it was brought in they finally found the problem and needed to order the part. On Wednesday, you told me that the warranty does not cover it and the part should be in by the following Monday or Tuesday. I sent a message about the extra service plan we had purchased when we got the car - no response! I called and left a message - no response. Still no update the following Wednesday, so I left another message that I needed the van back by Thursday night - no response! I called again on Thursday and left a voicemail - no response! I show up at the dealership just to be told that the part was "just ordered"...9 nine days after I left it there! No viable/acceptable solution as "we do not have any loner vehicles". And they act surprised that I am getting upset with the situation! More

I wish I could give them a zero rating they are the worst Jeep service department in the Tri-state area. It has been over a year since I first brought my jeep to them for a paint corrosion warranty issue and Jeep service department in the Tri-state area. It has been over a year since I first brought my jeep to them for a paint corrosion warranty issue and instead of them coming right out and admitting that they were not going to fix my issue they kept giving me the go around every month the service advisor would call me up and say that there was an issue with the pics that they took and they need me to come back in to take more pics this went on for a year until the last time Tracy called me up and said that she now needs to take pics of the paint corrosion with a clear ruler needless to say they never fixed my paint corrosion I kept all phone messages and text messages I just wish there was a way that I could complain to Jeep about this dealership More

they service sucks. I've had problem after problem with the service. whether it be lack communication, flat out lies or repair person over filling freon and causing grea I've had problem after problem with the service. whether it be lack communication, flat out lies or repair person over filling freon and causing greater problems which had me without my brand new 2022 vehicle for over thirty days combined. I got my vehicle back the last time days before the lemon law would have kicked in. I've been trying to speak to the service manager for over a month now sent to emails of my issue and dozens of call. he's either busy or not in. lies. lies lies. what's wrong with the least bit of communication to you customers. I sure didn't have any problem reaching anyone when it was time to make my purchase. now I'm just a nobody. well this won't be a repeat customer until they bend over backwards for me. More