Global Imports BMW

One of the works experiences for buying $100,000 car - After taking an appointment and providing guidance which specific car we were interested X5 M60i , we drove 45 mins one way to come to dealership t After taking an appointment and providing guidance which specific car we were interested X5 M60i , we drove 45 mins one way to come to dealership to test drive. We spent another hour at the dealership and left without seeing or driving the car. We were taken around in the car for 30 minutes around various levels in the garage trying a find the car: After 30 of driving around we were told they will get the car on Monday. Also we asked our existing car to be valued which came back more than 35% below other offers. Incredibly inefficient and no value of customer time. Would not recommend this experience to any one More

I cannot say enough great things about my experience with Global Imports MINI. After a deal at another dealership unexpectedly fell through—and after going through one of the worst experiences I’ve ever had— Global Imports MINI. After a deal at another dealership unexpectedly fell through—and after going through one of the worst experiences I’ve ever had—Michael Boulton and Jaylen Moreno completely stepped in and turned everything around. They were the complete opposite in every way, and it immediately restored my opinion of their parent company. From the very beginning, Michael made it his mission to locate the exact car I wanted and bring it into Global Imports MINI. What started as a frustrating and disappointing situation elsewhere became seamless, professional, and genuinely enjoyable because of their effort, communication, and follow-through. What truly stood out was the level of care and ownership they took. Michael and Jaylen went far above and beyond at every step. They were responsive, transparent, and proactive, and they made me feel like a priority the entire time—something that is incredibly rare in the car buying process. Global Imports MINI clearly sets a different standard. The entire experience was thoughtful, efficient, and handled with a level of professionalism that is hard to find. I truly cannot express how much I appreciate everything they did to make this happen. If you are looking for a MINI, I would 100% recommend working with Michael Boulton and Jaylen Moreno at Global Imports MINI. It was, without question, the best car buying experiences I’ve had. More

I just purchased my 2026 X5 50e last night from Mladen Drobac and had such a positive experience! I was really just going in for a test drive and value my trade. Mladen was so genuinely kind an Drobac and had such a positive experience! I was really just going in for a test drive and value my trade. Mladen was so genuinely kind and friendly, I was immediately put at ease! There was not a lot of back and forth and I was very happy with the deal I received. Every person I encountered that worked there including finance were fantastic. Exceptional experience and a HUGE shout out to Mladen Drobac, he was really what made the experience quick, painless and efficient. On a side bar, I have owned more than 30 BMWs in the last 30 years, he is my new go to. Jim Stabler More

To my genuine shock, I discovered an unauthorized $194 charge on my credit card by Global Imports BMW for parking violations on a complimentary loaner vehicle — a full month after I had already returned i charge on my credit card by Global Imports BMW for parking violations on a complimentary loaner vehicle — a full month after I had already returned it. BMW paid $97 twice per entry using my credit card without notifying me or giving me any opportunity to dispute what were entirely avoidable charges for complimentary parking at LA Fitness. What makes this even more disappointing is that the situation was completely preventable. A simple phone call or email would have allowed me to address the matter directly with the gym manager, who was surprised the tickets had simply been paid, as they are routinely dismissed for members. Instead, my credit card was charged immediately, and only afterward was paragraph #6 of the contract cited — as though that excused the absence of communication and basic courtesy. Years of what I believed was a respectful and positive relationship were undermined by this single incident. Rather than feeling valued as a loyal, long-standing customer, I felt dismissed and reprimanded — my money taken without discussion and returned only if I agreed to forfeit future loaner privileges. It felt far less like customer service and far more like punishment. This was never simply about $194. It was about transparency, fairness, and mutual respect. Unfortunately, in this experience, those values were missing — and that is what makes it truly disheartening. More

I purchased a 2025 BMW, which already included the manufacturer’s warranties required for the vehicle. After reviewing my finance contract shortly after the purchase, I discovered that additional and manufacturer’s warranties required for the vehicle. After reviewing my finance contract shortly after the purchase, I discovered that additional and unnecessary warranties were added to my contract without my full understanding or consent, which significantly increased my monthly car payment. Within two days of the purchase, I returned to the dealership to address this issue. I first spoke with the finance representative, Jay, who informed me that the contract could not be changed. I then attempted to resolve the issue with my sales man, Derrek, who also failed to provide assistance or offer any solution. I escalated my concerns to dealership management, Peter Bearsch, Michael Kim who likewise stated that nothing could be done. As a final step, I contacted BMW Customer Relations, where I was told that the only action available was to submit the complaint, with no resolution or corrective action offered. This situation is unacceptable and unfair. The addition of unnecessary warranties to my finance contract resulted in a higher monthly payment for coverage I do not need, especially while the vehicle remains fully covered under the manufacturer’s warranty. I made a good-faith effort to resolve this matter promptly and internally, yet I was repeatedly denied assistance at every level. Due to the lack of resolution, I am now escalating this complaint to the Better Business Bureau, the Georgia Department of Revenue/Tax Commissioner, and any other appropriate regulatory agencies for further investigation. I believe this dealership’s finance practices warrant review. I am an extremely dissatisfied customer and expect this matter to be taken seriously. Sincerely, Jacqueline Weaver More

Global imports BMW and it's associates continue to set an example of how a dealership should be run. I had the pleasure of having Scott Jackson as my service associate at my most recent visit. They were acco example of how a dealership should be run. I had the pleasure of having Scott Jackson as my service associate at my most recent visit. They were accommodating , knowledgeable, and kind. They truly helped make my experience there great. The service team was able to fix my vehicle while not just throwing parts at it. They were able to identify the real problem and provide a solution to it. The parts they DO provide are OEM, and good quality. On top of this: They have been absolutely great about honoring any warranty concerns I have. I continue to enjoy the comfortable waiting area , full restaurant, and free wifi every time I visit, as well. More

The experience was outstanding from start to finish. Kerem was knowledgeable, courteous, and genuinely committed to helping me find the right car without pressure. The selection was impressive, and the Kerem was knowledgeable, courteous, and genuinely committed to helping me find the right car without pressure. The selection was impressive, and the pricing was transparent and fair. More

This was my second purchase with Global Imports BMW and Andrej my salesperson. Andrej was very knowledgeable of the car I was purchasing and made my wife and I feel at ease. Everyone involved with my trans Andrej my salesperson. Andrej was very knowledgeable of the car I was purchasing and made my wife and I feel at ease. Everyone involved with my transaction was excellent. More

Fast and friendly service expediting my new car and finished up all paperwork in less than an hour. finished up all paperwork in less than an hour. More