In all fairness, it was difficult for me even to rate this one star. A couple of comments for others wishing to buy here. (1) Please don’t be fooled by the smooth sales folks. I get that is their job, but please understand when leasing they don’t you everything you’d want to know. For example, upon returning your leased car, if your tires aren’t 4/32 or better, they make you buy new tires. To BMW, that is considered excessive wear and tear. Note, I leased an X5 for 36 months and am returning at the end of the lease with only 25K miles. I get rules are rules, but where I have the problem is that no one tells you that requirement in the sales process. They also don’t tell you when you buy the tire and wheel package that was 2K, that when you return your leased car that any scuffed marks on the rims doesn't matter and they will take care of that. I was told that was routine. I purchased this package simply because if I scuffed a rim, I didn’t want to pay for an entire rim upon returning the car. Surprise. They cover that, just not the tires if they are less than 4/32. (2) Please be aware that while your initial sales experience may seem great, your experience with the service department will be awful. As in, for the premium you pay for the brand (I love the BMW brand, and have a 750Li also) that premium experience doesn’t follow through in the service department. In the last 3 years, my experience has been just plain unacceptable. Again, I understand, they have made strides towards new service department management. Yay, for that. I think they are on round three, and I’m not even kidding. In fact, I had one service advisor tell me that she wasn’t there to help customers and she was only employed to pay her bills. While that might be a very true statement, it isn’t a great idea to tell a customer that especially when you work in the customer service department. Net, Net: I love the BMW brand. And, my initial sales experience was great. My advice...be sure to ask about the BMW lease protection plan (I wasn't told about that either), and please ask all of these detailed questions so you aren’t surprised by a huge invoice when returning your car and know the service department experience is a work in progress. Go into it with a lot of patience, understanding and eyes wide open. Remember sales is only one component and service is another. You spend more time with the service department than the sales department. And, basic human ability, prompt follow-up, and treating people how you would want to be treated is vastly overlooked. You should be able to trust that when they are experts in their industry that they would tell you all the details. That wasn’t my experience. Cheers to those folks there who actually do this. I wish that had been my experience and I'd be leasing another car there now and another one in a year for my other car. Final thoughts...enter at risk and ask tons of questions.