Let me start by stating this is my 3rd BMW however I’ve been getting service at Global Imports for about 7 years or more. Been a consistent, loyal customer for quite some time. I set an appointment to have my routine service done, my rear brake light lamp replaced and my a/c checked out. Nic Odom (service advisor) started off unprofessional! He greeted & approached me as if I was his “homegirl”. After the fact, I get why he approached me in that manner. Nic Odom targeted me for the series of scams that was about to occur. My routine service was not done my “service due” light is on again (after driving roughly 400 miles). I spent 5 hours on Sat. at Global Imports waiting for my car. No communications during my wait until he brought my keys telling me my car was ready. I asked him was my rear break lamp light replaced and what was the outome of my a/c – he stated they did not do either and he would schedule an appointment to get that done. Appointment set the following Tuesday – Nic Odom was my service advisor again. After waiting 6.5 hours Nic came out to give my keys and invoice to pay, I asked about my a/c and confirmed brake lamp light was replaced. Nic confirmed brake lamp light was replaced but again my a/c wasn’t checked. He told me I would need to make another appointment to get my a/c checked. I requested he pull my car back in and have it checked. Nic comes back 10 minutes later & verbalize a piece needs replacing but he didn’t provide a quote with details. At this point I’m ready to go so I get my keys & look at rear brake lamp & it’s STILL broken (the lamp piece was popped out – same way when I brought the car in). I bring it to Nic’s attention & Chris Davis (Service Manager) which treated me like SH** to say the least. Once I brought it to their attention, Nic takes my car back to the garage. He comes back & says Caesar (the service technician) worked off the wrong paperwork and the lamp wasn’t replaced. At this point I’ve paid my invoice in full. I go back to C. Davis’s office & let him know what happened, he then goes off somewhere, comes back and confirms what Nic had stated in a very rude and unpleasant way. He then suggested they could make the repair – never once apologized, NOTHING – just a mean look & tone.
Another service technician (labor) & an employee in parts (parts) told me I should not have paid more than 1/3 of what Nic actually charged me for the brake lamp repair. On top of that, I spoke with Rich Lander in Finance it had dawned on me that I had purchased maintenance coverage and a CPO (Certified Pre-Owned) warranties – I’m covered on all parts/labor for just about any repair/maintenance. I took the coverage detail provided by Rich to Nic & Chris and again they lied saying my warranties didn’t cover the parts/maintenance I was there for – they were really scrambling at this point not knowing what to say. C. Davis stated he would refund my money and I should go somewhere else. As we were facilitating my refund C. Davis found himself explaining why Nic Odom had wrote the invoice up as he did – I stood there for a solid 20 minutes listening to him explain why the invoice was written up the way it was and he ended up getting an attitude with the finance lady & told her to refund me & he would explain it if it became a problem later.
I paid thousands purchasing maintenance/repair coverage for a peace of mind. I spent a total of 11 hours over the course of two different days at Global BMW and my car still needs maintenance/repair. I’m convinced I was targeted, I’m convinced that Nic Odom, Chris Davis and Caesar have a scheme going where they are stealing money from the dealership and BMW corporate. BEWARE & ATTENTIVE WHEN AT GLOBAL IMPORTS & ESPECIALLY BE WEARY OF NIC ODOM – HE IS A CON ARTIST. I WILL NEVER PULL MY BMW IN GLOBAL IMPORTS AGAIN FOR SERVICE OR BUY A VEHICLE FROM THEM AGAIN, NEVER!!!