Global Imports BMW

To my genuine shock, I discovered an unauthorized $194 charge on my credit card by Global Imports BMW for parking violations on a complimentary loaner vehicle — a full month after I had already returned i charge on my credit card by Global Imports BMW for parking violations on a complimentary loaner vehicle — a full month after I had already returned it. BMW paid $97 twice per entry using my credit card without notifying me or giving me any opportunity to dispute what were entirely avoidable charges for complimentary parking at LA Fitness. What makes this even more disappointing is that the situation was completely preventable. A simple phone call or email would have allowed me to address the matter directly with the gym manager, who was surprised the tickets had simply been paid, as they are routinely dismissed for members. Instead, my credit card was charged immediately, and only afterward was paragraph #6 of the contract cited — as though that excused the absence of communication and basic courtesy. Years of what I believed was a respectful and positive relationship were undermined by this single incident. Rather than feeling valued as a loyal, long-standing customer, I felt dismissed and reprimanded — my money taken without discussion and returned only if I agreed to forfeit future loaner privileges. It felt far less like customer service and far more like punishment. This was never simply about $194. It was about transparency, fairness, and mutual respect. Unfortunately, in this experience, those values were missing — and that is what makes it truly disheartening. More

Global imports BMW and it's associates continue to set an example of how a dealership should be run. I had the pleasure of having Scott Jackson as my service associate at my most recent visit. They were acco example of how a dealership should be run. I had the pleasure of having Scott Jackson as my service associate at my most recent visit. They were accommodating , knowledgeable, and kind. They truly helped make my experience there great. The service team was able to fix my vehicle while not just throwing parts at it. They were able to identify the real problem and provide a solution to it. The parts they DO provide are OEM, and good quality. On top of this: They have been absolutely great about honoring any warranty concerns I have. I continue to enjoy the comfortable waiting area , full restaurant, and free wifi every time I visit, as well. More

Steve Garvey is Great! Best major car dealership experience I've ever had. Recommend without hesitation. Don't go to the "other" ATL BMW dealer. Read their reviews on here Best major car dealership experience I've ever had. Recommend without hesitation. Don't go to the "other" ATL BMW dealer. Read their reviews on here and you'll understand why. I will be a repeat customer. Thank you! More

I was pleased with the easy way of making a reservation, the fact that I got in the very next morning, and the problem was handled professionally and effectively. the fact that I got in the very next morning, and the problem was handled professionally and effectively. More

I am writing to express my frustration and disappointment with the recent service experience I had at your dealership's service center. I brought my vehicle to your center on August 27 for the service engine with the recent service experience I had at your dealership's service center. I brought my vehicle to your center on August 27 for the service engine light. Despite assurances that the issue had been addressed, I found that the problem persists, causing me both inconvenience and concern for my vehicle’s condition. I returned to your service center on October 8 to have the issue reassessed, only to be informed that I would be charged again for additional work for the same light. The problem should have been identified and resolved during the first visit. Being charged for further repairs suggests that the first service was incomplete or improperly handled. The "new" issue nearly a month later seems unlikely or planned by your business. Charging a customer to fix an issue that was supposed to be fixed on the first visit is unfair and does not reflect good business practice. As a customer, I should not bear the cost of your service center's failure to diagnose and repair the problem correctly the first time. Also during the diagnostic ,it appears that the back seat of my vehicle was unnecessarily removed, which I was not informed about prior to the service. The repair I requested was for the check engine light, and there was no indication that removing the back seat was required to perform this task. I am particularly concerned for the several reasons. The removal of the back seat does not appear to be relevant to the original issue I brought my vehicle in for, and I would like to understand why it was done. I was not notified in advance about the removal of the back seat, nor was I consulted regarding the need for this additional step. This lack of communication is unprofessional and has led to unnecessary concern and since the seat was removed without necessity, I am now worried about potential damage to the seat or related components during this process. I expect a detailed explanation of why this action was taken and why it was not communicated to me beforehand. If the removal was indeed unnecessary, I request that any costs or potential damages related to this action be addressed at no expense to me. As a loyal customer, I rely on your service center for professional and reliable work. However, this experience has led me to question the quality and transparency of your services. I hope this matter can be resolved promptly and without further complications. I look forward to your response and a swift resolution. Please contact me to discuss the next steps. More

I’ve tried for 2 days now to get in touch with a service director or general manager regarding a bad experience I’m having with my vehicle in their service department. For starters, I’d like to say that director or general manager regarding a bad experience I’m having with my vehicle in their service department. For starters, I’d like to say that Christina, the service advisor, has mostly been great to deal with on the issues I have had, so this review is in no way a reflection of her not doing her job well. The technician working on my vehicle originally diagnosed the issues improperly and incompletely. I had originally agreed to pay diagnostic charge but was told that would be waived or applied towards repair cost. I eventually agreed to a repair estimate. After that work was completed—I am told there’s still issues and the car needs additional parts replaced. The additional parts cost roughly 5 times what the initial repair estimate was—which is a staggering amount. I spoke with Christina regarding replacing the parts with OEM parts that I could provide for a much lower price. She explained there would be no warranty on that repair, but seeing as I could save thousands by doing it this way, I opted for that option. I asked Christina specifically to check with the technician and verify if any other parts needed to be replaced so that I could know a total all-in cost. She checked with the technician and got back to me that no additional parts would be necessary. I proceeded to order he needed parts. Upon the parts arrival, I am told that now the technician says I actually do need the additional parts that I was told we would not need to replace. That’s over $1000 more in additional parts. Since then, I have tried repeatedly to reach either the service director or general manager to rectify this situation. I’ve left messages with individuals and voicemails for multiple managers without so much as being called back or anything. At this point, they’ve had my vehicle for over 2 weeks and I don’t have a loaner vehicle or anything. This is the single worst experience I’ve ever had with a car dealer or service department. I would give zero stars if I could just due to the lack of communication or care from the management team. Their technician clearly did a poor job assessing the initial situation and now they think I should pay more than a vehicle is even worth to fix it. More

3 weeks ago I took my 2020 M440i for its yearly maintenance. It has less than 30k miles. I drove it the 25 miles home after the very expensive service was done. The next morning I got in my car to maintenance. It has less than 30k miles. I drove it the 25 miles home after the very expensive service was done. The next morning I got in my car to run to the store and about a minute from my house the engine coolant warning came on. Luckily I was only 2 miles from an auto parts store. Apparently there was ZERO engine coolant in my car. I immediately called Global Imports to tell them and the man in charge checked the records and said “Oh my god. I can see here the technician never filled it up. He did everything but that.” After a brief conversation about me having to go buy the coolant myself, he said he’d have the service manager call me that Monday to rectify the situation. It’s now been 3 weeks. I’ve called and reached out via chat and text nearly 10 times and every time I’m told that the SM will contact me quickly. 3 weeks and absolutely no acknowledgment from Global Imports about leaving my car with NO engine coolant. Terrible service and absolutely no accountability or acknowledgment. I’d never trust them to service my car! More

Professional, competent, friendly service Presented the available options Provided financial information Dealt with the service depsrtment available options Provided financial information Dealt with the service depsrtment More

Customer service or awareness at this location is abysmal. They've struggled to diagnose issues and have left my vehicle in worse shape than when I arrived. The service manager is non-responsive and abysmal. They've struggled to diagnose issues and have left my vehicle in worse shape than when I arrived. The service manager is non-responsive and does not honor service agreements. Do not visit this dealership. Even if you schedule an appointment for simple maintenance, expect a four hour minimum wait and your car will not be cleaned. Go to one of the other metro dealerships where you can receive good service. More

Avoid service at this location and go ANYWHERE else. Save yourself time and money. They’ll charge you for services you didn’t ask for and the service manager is incompetent and rude. Save yourself time and money. They’ll charge you for services you didn’t ask for and the service manager is incompetent and rude. More