Global Imports BMW - Service Center

Worst service experience ever! I’ve noticed a gradual decline at Global Imports over the past 3 or 4 years. I would advise reading more recent reviews if you’re considering this dea I’ve noticed a gradual decline at Global Imports over the past 3 or 4 years. I would advise reading more recent reviews if you’re considering this dealership. My now 8 year old BMW was serviced in Florida during its warranty years, then at Global after moving to Atlanta. Extremely low mileage and kept in immaculate condition. And that’s how I drove it into Global Imports for an annual oil change and maintenance checkup. Service advisor Eric McCoy received the car and proceeded to up-sell me to a laundry list of procedures that were probably not necessary but I agreed to invest ($800+) in keeping the car in tip-top condition. They kept it overnight. Went back in the morning, paid, then went out to a lot to look for my car. First thing I notice when starting it is the “headlamp not working” warning on the screen. I walk in to tell Eric that I needed to get to the airport but please make an appointment for me when I get back,.. Tuesday. He said he would. Back at the car, I notice black scuff marks all over the driver’s side door, on the door plate, and elsewhere. I decide to wait and have them clean that when I bring it back on Tuesday. So I drive away. The minute I reach speeds in the 35-45mph range, my steering wheel and car start vibrating like crazy. Never before in the 8 years I’ve owned it. I call Eric, get his voice mail, tell him the further problems, and ask that he set up a loaner on Tuesday since they were going to have to keep the car for an extended time again. No reply. I left another message during my trip. Still no reply. Once he had my money, I was DEAD to him. I still went back on Tuesday without an appointment and sat for an hour or more waiting to speak to the service manager, Brandon Butticaz, thinking he might be appalled after hearing my story. Not at all! In a real “I don’t give a s**t" manner, he just agreed that they should fix those things. He put me with service advisor Robert Magnus and I left it overnight again. Next day, Robert explains that there still might be some shaking going on because two of my tires have failed a road pressure test, and I need to buy new ones. Hahahaha,… “Then why did my car drive perfectly until bringing it to Global, and why was this not discovered when you rotated, aligned and balanced my tires last week???” I asked. No explanation or course because he “didn’t give a s**t”!! Not like I’d ever give another cent to that place or step foot in there again. I march out to my car, open the door, and see blackish streaks all over the inside driver door where some dope thought spreading the scuff marks around with a rag was “cleaning”!? Aaagh!! Almost laughable, except it was happening to me and not funny at all. Now I’ve paid to have my car detailed and I will make an appointment at a professional (I hope) garage so that it can be checked to see just how badly Global screwed it up. Maybe then I can return it to the condition it was in before driving into Global Imports. More

Absolute FREAKING JOKE. This is BY FAR the most ignorant uncaring unprofessional group of xxxxxxx in the industry. Called service department 8 times from Friday through Monda This is BY FAR the most ignorant uncaring unprofessional group of xxxxxxx in the industry. Called service department 8 times from Friday through Monday. Left 4 VM messages and TWO hand written notes by operator. KEPT ON HOLD for 28 minutes (before giving up) after finally getting someone to answer and 'go FIND A MANAGER to speak to'..... "I can't FIND any managers"...were her EXACT WORDS after trying twice. This is just a ridiculous excuse for customer service. Try finding a parking spot at this place when you arrive. Try finding a SIGN that leads you to the SERVICE DEPARTMENT. Or better yet TRY CALLING their number (855) 296-1861, press ONE for service and ask to speak to someone BEFORE YOU EVER DECIDE TO SET FOOT in this place. BMW should shut this location done. This place is a JOKE. More

Excellent service department The service department is fast and professional. Worked with Andrew Warner and he did an excellent job. The detail made the car look like new as wel The service department is fast and professional. Worked with Andrew Warner and he did an excellent job. The detail made the car look like new as well. More

Just Another Customer I have been a customer since I bought my car. I have been going to get my service there since then. I thought they appreciated loyalty. On my last I have been a customer since I bought my car. I have been going to get my service there since then. I thought they appreciated loyalty. On my last visit, I felt just like another customer, another number. The service advisor, Andrew Warner, did not even bother to call me to advise my car was ready. I waited 8 hours for an oil change. When I got there, I had to speak to 3 different people to get my car. I am very disappointed on their customer attention. More

Deeply disappointed my experience involved the parts dept and service dept. Both staffed with incompetence. They called me to say my part ordered through their on-line my experience involved the parts dept and service dept. Both staffed with incompetence. They called me to say my part ordered through their on-line portal (odd in itself) had arrived however when I went to pick it up they couldn't find it and left me waiting at the parts counter. I finally tapped my foot enough to attract attention and they asked if I needed help. No mind that the individual that greeted me at the parts desk had disappeared in the back for 20 min or more. Then the service advisor and techs proceeded to look for any possible repairs even where parts had not actually failed. The service advisor was excited to tell me he hoped to get all $8,000 to $9,000 covered by my after market warranty. What? I came in for what he previously estimated at about $2,500 in repairs. Ultimately they were too aggressive in pushing my warranty company and ended up with only very minor repairs covered. I told them to reassemble my car and make no repairs (other than installing a new tire) and I would pick up my car that day. While providing a loaner is convenient, the car they gave me was filthy inside and out. The only thing it went back with less than it had when I picked it up was trash and dirt. Huge disappointment. I will not return. They are only looking to gouge their customers or their warranty company. More

Professional and accurate Global is very professional, always comes in on time, and I've only once had an issue not be fixed. Jayson is a great asset to the company. Global is very professional, always comes in on time, and I've only once had an issue not be fixed. Jayson is a great asset to the company. More

Premature Tire Wear Made Right My tires wore prematurely and Erik provide a prorated discount directly to me instead of having to wait and see if the manufacturer would honor the di My tires wore prematurely and Erik provide a prorated discount directly to me instead of having to wait and see if the manufacturer would honor the discount. This made the process very easy and convenient. More

X5 50xdrive Service department. Eric is an outstanding service representative! This is my 2nd x5 purchased from Global within past 3 years. Excellent dealership Service department. Eric is an outstanding service representative! This is my 2nd x5 purchased from Global within past 3 years. Excellent dealership, with outstanding customer service. More

Recent Service As always, Global took care of my issue and I did not have an appointment. My service advisor Jayson was very helpful. Vehicle work was completed in As always, Global took care of my issue and I did not have an appointment. My service advisor Jayson was very helpful. Vehicle work was completed in the time frame promised More

Classy treatment by classy employess It is not often one sees smiles on the faces of car service employees, either at check in or at check out, but such was the case here. The surroundin It is not often one sees smiles on the faces of car service employees, either at check in or at check out, but such was the case here. The surrounding were comfortable with ample things to nibble and sip on in comfortable surroundings with no pressure from sales people. I will definitely go back there for service and most likely for my next leased BMW. More