Gold Rush Subaru

On October 6th, my wife and I took our 2015 Subaru to your service department for a routine service inspection and to have our rear brake pads replaced. First, I apologize for the delay in getting t your service department for a routine service inspection and to have our rear brake pads replaced. First, I apologize for the delay in getting this “Letter of Appreciation” to you, as my wife and I have been out of town for a couple of weeks after we brought our car in for servicing. Our Service Advisor, Trevor Lee, took the time to explain in detail the services his team would perform on our Subaru and provided an estimate of the work to be done. We sincerely appreciate your service department and the satisfying experience we had with your technical staff that day. We look forward to continuing to do business with Gold Rush Subaru and the good fortune of having a dealership so close to where we now live. Al Bedrosian More

Dealership is extremely clean and Well organized. Service writer Chris kept me informed all throughout the process. Service was done correctly and in a timely manner. Service writer Chris kept me informed all throughout the process. Service was done correctly and in a timely manner. More

We were caught in lots of traffic on Hwy 49 coming down from Grass Valley and I could tell we would be late for our appointment. I called the Service Desk to tell them we wouldn't be on time for our appo from Grass Valley and I could tell we would be late for our appointment. I called the Service Desk to tell them we wouldn't be on time for our appointment and they were so understanding and nice. Plus, everyone seemed so efficient and knowledgeable. It was a pleasure doing business with them. THANK YOU! We will be back!!!!! More

Visit was timely, professional, and personable. The service was completed without any issues and I left satisfied. The service was completed without any issues and I left satisfied. More

Terrible dealership would not recommend. Does not return calls. Staff is engaged during purchase but go radio silent after. Talked to manager seemed apathetic. Go to Roseville much better. Does not return calls. Staff is engaged during purchase but go radio silent after. Talked to manager seemed apathetic. Go to Roseville much better. More

I dropped off my car the night before because I had to work the next day. Very friendly service. I am very pleased with the service Gold Rush Subaru provides. work the next day. Very friendly service. I am very pleased with the service Gold Rush Subaru provides. More

My experience was friendly and professional. I was very pleased and have recommended your dealership to others. I was very pleased and have recommended your dealership to others. More

Very nice dealership. The finance manager was amazing to work with. The salesman was great too, but did not like being pressured to purchase the service plan. The finance manager was amazing to work with. The salesman was great too, but did not like being pressured to purchase the service plan. More

Fantastic customer service. I was early and they took me right in! Thank you all I was early and they took me right in! Thank you all More

Everyone I have dealt with form the sales department, everyone on the phones, everyone in the main dealership, the volunteers (customer care), and other customers have been wonderful with the exception o everyone on the phones, everyone in the main dealership, the volunteers (customer care), and other customers have been wonderful with the exception of the current service department. The last two years has been horrible. There is a lack of professionalism, customer service, care, and respect. The current manager has reprimanded employees in front of customers, talked poor about former employees to customers. One member of his team lacked common knowledge and understanding of the vehicle, customer service, and interpersonal skills. The department is not as it was when I purchased my vehicle. It is my first Subaru and I can’t say enough about it. My son loves it and I recommend it to anyone that asks. My family was looking to purchase another Subaru and we had a wonderful experience with the sales department and the customer care person. However, I dead going into the service department. I can’t see being able to purchase a new vehicle from Gold Rush Subaru and I can’t bring myself to recommend anyone doing so because of the service department at Gold Rush Subaru. Current service manager- Marquis Morse Listed under sales More