Gold Rush Subaru

Everyone I have dealt with form the sales department, everyone on the phones, everyone in the main dealership, the volunteers (customer care), and other customers have been wonderful with the exception o everyone on the phones, everyone in the main dealership, the volunteers (customer care), and other customers have been wonderful with the exception of the current service department. The last two years has been horrible. There is a lack of professionalism, customer service, care, and respect. The current manager has reprimanded employees in front of customers, talked poor about former employees to customers. One member of his team lacked common knowledge and understanding of the vehicle, customer service, and interpersonal skills. The department is not as it was when I purchased my vehicle. It is my first Subaru and I can’t say enough about it. My son loves it and I recommend it to anyone that asks. My family was looking to purchase another Subaru and we had a wonderful experience with the sales department and the customer care person. However, I dead going into the service department. I can’t see being able to purchase a new vehicle from Gold Rush Subaru and I can’t bring myself to recommend anyone doing so because of the service department at Gold Rush Subaru. Current service manager- Marquis Morse Listed under sales More

I found all of the people at the Gold Rush Subaru to be extremely helpful and positive. Someone even drove 30 minutes to come to my home and give me a personalized instruction on all of the aspects of my v extremely helpful and positive. Someone even drove 30 minutes to come to my home and give me a personalized instruction on all of the aspects of my vehicle! Top-notch service. More

I just experienced another example of the outstanding service provided by Gold Rush. I significantly damaged my outback by hitting a curb, and limped home. Gold rush sent a towtruck, repaired the damag service provided by Gold Rush. I significantly damaged my outback by hitting a curb, and limped home. Gold rush sent a towtruck, repaired the damage, and returned the Outback to my home. The entire staff, sales to repair, are simply terrific. More

It’s the people! My service advisor & the service manager take an active roll in taking care of my Outback. They are courteous, competent & effective in handling my s My service advisor & the service manager take an active roll in taking care of my Outback. They are courteous, competent & effective in handling my service needs. More

Chris didn’t give up trying to resolve my CarPlay problem. He couldn’t have been nicer. problem. He couldn’t have been nicer. More

Oil change and other services did great job. Got the last car from this dealer great service, Got the last car from this dealer great service, More

We had a fantastic car buying experience with Gold Rush Subaru. We received excellent customer service and are thrilled with our new Subaru. Subaru. We received excellent customer service and are thrilled with our new Subaru. More

I have been driving for 62 years, have tried various dealer service centers and gone back to independents until I bought my new 2016 outback. the sales process was the best. the service center perform dealer service centers and gone back to independents until I bought my new 2016 outback. the sales process was the best. the service center performs better than any service center, dealer or independent, I have ever encountered at a fair price. (fair price considering that all OEM parts are overpriced). even the waiting room is pleasant. More

If you want the real McCoy ask for Bill McCoy. This is our third Subaru using Bill as our salesman. As you can tell, we are very happy with our car, salesman, and dealer. We’ll be back! This is our third Subaru using Bill as our salesman. As you can tell, we are very happy with our car, salesman, and dealer. We’ll be back! More

Bill McCoy was a wonderful no pressure salesman and Jesse Lee was very informative on how to maneuver the technology. Lee was very informative on how to maneuver the technology. More