Golden Circle Chevrolet Covington

Bought a car, 30 days in they hadn't paid my car off, another payment is taken out of my account from former finance company for a car I no longer owned because Kathleen in finance department never sent another payment is taken out of my account from former finance company for a car I no longer owned because Kathleen in finance department never sent it in!!! This could have severely impacted my credit because I do not pay bills late!!! 2 weeks later my engine light comes on at 1,100 miles. Get a loaner the next day. No communication over 3 weeks. Car doesn't move until 2.5 wks after drop-off. Supposedly was fixed on 10/7 but it wasn't notified of this until the 12th when they were asking for the loaner car back. Kayla/Kacey in Service Dept lies and says she told my husband it was ready on the 7th but he never called her on the 7th! My first car payment was made while it was I n the shop. WHY would we want to keep a loaner if we're paying for another car?!!? Leaving work the day I picked up the car, I check the temporary registration ibwas given upon sale and it was now EXPIRED. They allowed me to drive off after they kept my car for 3 wks. My husband. calls only to find out that THEY'VE HAD THEM FOR SOME TIME! They were supposed to be mailed to ME. They also put my license plate on my car that i was transferring over that was registered to another make model and color car. If it had driven into Memphis and been scanned by THP I would've been given a $200 ticket and court! When my husband talks to the General Manager face tobface, he relayed that he would call me back. That never happened but the Service Manager called who'd only been on the floor for 2 months. This whole experience completely destroyed my new car experience and has been nothing short of infuriating.and exhausting.What should have been enjoyable has been nothing but a NIGHTMARE. They dont mind taking your money but giving a simple call back is out of the question! I wanted to "shop local" but it's not worth it when you have to go through xxxx. More

I brought my 2020 GMC terrain in for a oil change. Casey helped me so much and was very pleasant to work with. The cashier Angel was so sweet and kind, and very personable. Casey helped me so much and was very pleasant to work with. The cashier Angel was so sweet and kind, and very personable. More

Another awesome experience at Golden Circle Chevrolet in Covington, TN! Christie Norwood, the Service Manager, and her team kept me informed throughout the entire process and wasted no time getting my truck Covington, TN! Christie Norwood, the Service Manager, and her team kept me informed throughout the entire process and wasted no time getting my truck serviced in record time. The service team also went above and beyond by identifying additional cost savings, which was greatly appreciated. Their outstanding customer service, professionalism, and attention to detail are what keep me coming back. A big thank you to Christi and the entire team for another job well done, and for taking such great care of our local Military members and Veterans. Your support and commitment to those who serve our community are truly appreciated! v/r, LTC (R) Neil Higgins More

This place was a breath of fresh air! My saleswoman Lauren was very attentive and made sure I left with exactly what I needed at a price that didn’t break me. And to think I almost settle My saleswoman Lauren was very attentive and made sure I left with exactly what I needed at a price that didn’t break me. And to think I almost settled for these sharks here in Memphis! Thanks guys! More

Came into to look at a truck Dennis helped me get what i wanted. He never tried to get me to just settle and helped me get some tech that I was unaware was avalible. wanted. He never tried to get me to just settle and helped me get some tech that I was unaware was avalible. More

Easy transaction that I have ever done. Staff was very knowledgeable and helpful. Highly recommend Express Chevrolet to anyone. Staff was very knowledgeable and helpful. Highly recommend Express Chevrolet to anyone. More

The entire sales department was so friendly and helpful to me in choosing and purchasing my new vehicle! I am a customer for life. Thanks to Dennis and the team! to me in choosing and purchasing my new vehicle! I am a customer for life. Thanks to Dennis and the team! More

Had a great experience as usual! Mr. Dennis has been selling my family vehicles for over 10 years! Will definitely be coming back next time. Mr. Dennis has been selling my family vehicles for over 10 years! Will definitely be coming back next time. More

Did nothing but lie to us! The office manager was very rude! They have caused noting but issues for us and now we have to take time off work to travel 7 hours to get our paperw The office manager was very rude! They have caused noting but issues for us and now we have to take time off work to travel 7 hours to get our paperwork when we were told we could pick it up from the dealership! More