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Golden State Nissan

Colma, CA

3.7
110 Reviews

650 Serramonte Blvd

Colma, CA

94014

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110 Reviews of Golden State Nissan

February 07, 2024

Two months ago, I wrote a review with 1 star  should be no star. Today, I want to share the latest updates with all fellow car shopping customers. THIS PLACE IS A SCAM!!! Here’s the continuation of my b More

by connietruong88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cal, General Manager, Diane .
January 29, 2024

This office always provides me with courteous and efficient service whenever I go to them for service. More

by Mike D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bagano, Diane .
Jan 31, 2024 -

Golden State Nissan responded

Hi Mike D., we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 29, 2023

When I purchased my used Nissan I was promised free maintenance for a year as part of the deal. I just took my car in for its 22,500 mile check, and it turns out that only $10 of the $380 cost was cove More

by c_viret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Jan 23, 2024 -

Golden State Nissan responded

Hello C_Viret, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (650) 457-1730 ext: 1100. We look forward to hearing from you.

Mar 19, 2024 -

c_viret responded

Hi Diane, Thanks for following up. I would like to name that your exact response was already sent to me privately on Dealerrater.com by the dealership in December in response to my post. When I received the private message, I reached out to the dealership and explained my situation. The end result was that I was offered roughly $50 off on my next service. This pithy offer did not make up for the dealer's blatant misrepresentation of the extent of the discount that I would be receiving back when I purchased the vehicle. I am not sure what you are trying to achieve by now posting the exact same message (that you already sent my privately months ago) publicly. You have my contact information and can always reach out to me if you would like to offer some other form of compensation for your dealership's dishonesty. In the meantime, I have already begun taking my car for its regular services (e.g. 25,000 mile check-up) at Nissan of Burlingame. You have definitely lost out on a customer.

September 26, 2023

If you're selling don't waste your time with these guys. Nadeem's appraisal took close to an hour only for the manager to lowball me with an offer that wasn't even an eight of what other dealerships had More

by Will
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nadeem
July 14, 2023

William and Corey helped us tremendously with the purchase of our 2023 KICKS. The service department also were a great help with purchasing a much needed Cargo Leveler More

by Steve
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Pingul
April 08, 2023

I bring my car next day still same problem they not fixed my car fraud scam dealership golden state Nissan Michanic I don’t trust them there doing something bad business your car make more problems scam frau More

by I’m a victim customer this Nissan colma scammer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
MICHANIC scam Marcus service advisor
Apr 08, 2023 -

I’m a victim customer this Nissan colma scammer responded

Same problem they don’t fix my car but already charged my Nissan warranty big lie they trying to add problems my car even though not broken only problem my electric oil pump that’s it I don’t trust them anymore syndicate people scammers to people beware all people be careful there bring your own OBD I don’t recommend this Golden state Nissan colma California 94014 beware them scammers

December 22, 2022

Clean dealership ,I take my car for everything ,advisor are quick and very helpful every time. More

by rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont remember
Dec 29, 2022 -

Golden State Nissan responded

Rick, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Golden State Nissan. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out. We look forward to assisting you with your future vehicle needs.

August 19, 2022

Amazing service! Just moved to the area and plan on coming back for my vehicles service More

by Nlynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus
Aug 24, 2022 -

Golden State Nissan responded

Nlynn, thank you for your positive feedback about Golden State Nissan! We strive to surpass all your expectations, which you reflected in our short survey. You may receive a more comprehensive survey soon with additional questions. This emailed survey from Nissan is an invitation to provide more specific details regarding your recent service visit. Please take the time to fully complete as it helps us to evaluate your experience with us. Thank You in Advance, Client Relations Jade Dancel 707-455-4500 jdancel@wiseautogroup.com

June 08, 2022

Thank you for the fast service. Time frame worked out perfectly with my work schedule. More

by Jen Lao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan
Jun 10, 2022 -

Golden State Nissan responded

Jen Lao, thank you for your positive feedback about Golden State Nissan! We strive to surpass all your expectations, which you reflected in our short survey. You may receive a more comprehensive survey soon with additional questions. This emailed survey from Nissan is an invitation to provide more specific details regarding your recent service visit. Please take the time to fully complete as it helps us to evaluate your experience with us. Thank You in Advance! Client Relations Manager Jade Dancel 707-455-4500 jdancel@wiseautogroup.com

May 30, 2022

If there is something you people would like to do before we get deep into the legal process, contact me at 650-921-0011. I would be willing to listen. I have done much much more that any court would require More

by r241624
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sales manager, finance manager
Jun 09, 2022 -

Golden State Nissan responded

Hi R241624, we regret to hear that you are displeased with your recent experience with us. Thank you for leaving feedback. Please reach out to us at 707-474-4846 so we may identify ways to improve your experience. Jade Dancel Owner Loyalty Manager