
Golden State Nissan
Colma, CA
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110 Reviews of Golden State Nissan
Two months ago, I wrote a review with 1 star should be no star. Today, I want to share the latest updates with all fellow car shopping customers. THIS PLACE IS A SCAM!!! Here’s the continuation of my b no star. Today, I want to share the latest updates with all fellow car shopping customers. THIS PLACE IS A SCAM!!! Here’s the continuation of my bad experience at this dealership. After writing the review, Diane Guevarra, holding the job title of Owner Loyalty Manager, responded to my review. So I reached out to her directly to address the issues. During our initial conversation, it was professional, pleasant, and agreeable. She collected all the details of the issues and said will share/discuss with management to determine the next steps. The next day, I followed up with Diane, she connected me with Omar, who is the General Manager at Golden State Nissan. It was not a pleasant conversation with Omar. He basically denied everything that was promised and tossed the ball back to Cal, the Assistant GM and his team to handle. After many more phone calls for status, we finally got the car delivered on December 7, 2023. Cal, the Assistant GM had agreed to 7 times of complimentary gas fill for all the trouble we experienced. He said each time we are almost out of gas, we need to call them to request a gas fill, then they will send someone to drive to my uncle’s house (which is about 40 miles away) and deliver a tank of gas. Are they out of their mind??? I asked Omar, the GM if they can honor a gas debit card or gift card instead of calling them each time? Omar said since Cal made the promise, he will need to confirm with Cal first. Well, I never got to the bottom of this. A week later, I called asking to speak to Omar, they said he no longer works there. The GM is now Cal. Great, I thought. I can talk to Cal. But that was not the case. Each time I call, the person answering the phone would say he is buy with a customer, or he is not in at the moment, but will be in later. There is all kinds of excuses and I was never able to talk to Cal. My uncle’s car ran out of gas having to attempt to reach Cal for a week with no luck getting a hold of him, we had to fill our own gas. Bottom line, their promise is fake and their tactic is to dodge you and they don’t have to do as they say. There is another challenge with this car purchase transaction and that is the $5,000 dollar of warranty we paid for warranty service for five years. I have put in writing to request for cancellation of the warranty on 12/27/23 and request for our money back. They are saying it could take up to 3 months to process the cancellation and get our money back. Up to this point, there is no word from them on the cancellation status. I am really disappointed with their service and really questioned why they are still in business. If you intend to buy a car, do not take their promise seriously. And I suggest you to think again or think three times before you proceed. More
When I purchased my used Nissan I was promised free maintenance for a year as part of the deal. I just took my car in for its 22,500 mile check, and it turns out that only $10 of the $380 cost was cove maintenance for a year as part of the deal. I just took my car in for its 22,500 mile check, and it turns out that only $10 of the $380 cost was covered, because most of the work done does not technically count as maintenance. I was misled, and all management did when I expressed this was increase my discount from $10 to $50 and assure me that the sales team that had sold me my car had been fired. Update 1/24: A member of the customer service contacted me and apologized for this experience. They seemed genuinely helpful, and went through the correct process in checking with their supervisor to determine how to compensate me. Ultimately they only offered a $50 discount on a future service, so I still feel disappointed in my overall experience with the dealership. More
If you're selling don't waste your time with these guys. Nadeem's appraisal took close to an hour only for the manager to lowball me with an offer that wasn't even an eight of what other dealerships had Nadeem's appraisal took close to an hour only for the manager to lowball me with an offer that wasn't even an eight of what other dealerships had put on the table. More
William and Corey helped us tremendously with the purchase of our 2023 KICKS. The service department also were a great help with purchasing a much needed Cargo Leveler purchase of our 2023 KICKS. The service department also were a great help with purchasing a much needed Cargo Leveler More
I bring my car next day still same problem they not fixed my car fraud scam dealership golden state Nissan Michanic I don’t trust them there doing something bad business your car make more problems scam frau my car fraud scam dealership golden state Nissan Michanic I don’t trust them there doing something bad business your car make more problems scam fraudulent I will report better business bureau I don’t came back any more beware this dealership GOLDEN STATE NISSAN. COLMA CALIFORNIA 94014 SCAM THIS MICHANIC NO GOOD DONT BE NEXT VICTIM YOU PAY NOTHING DONE IN YOUR CAR MONEY SCAMS BE CAREFUL PEOPLE More
If there is something you people would like to do before we get deep into the legal process, contact me at 650-921-0011. I would be willing to listen. I have done much much more that any court would require we get deep into the legal process, contact me at 650-921-0011. I would be willing to listen. I have done much much more that any court would require me to do in doing my part to come to a resolution to the issues. More