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Goldstein Subaru

Albany, NY

4.7
287 Reviews

1754 Central Ave.

Albany, NY

12205

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287 Reviews of Goldstein Subaru

November 11, 2022

Lori Burnell and Goldstein Subaru provided friendly, professional and prompt service. Lori even found and secured my cell phone which had fallen out of my pocket. Having no other way to reach me i could More

by med56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Burnell
Nov 11, 2022 -

Goldstein Subaru responded

We are so glad you enjoyed working with Lori ! We will be sure to share your kind words with her! We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 11, 2022

The dealership provides good dependable services. The service workers are very helpful and courteous. Thank you More

by ltwaite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember names
Nov 11, 2022 -

Goldstein Subaru responded

We appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

November 04, 2022

Great Service Great people Would recommend to others. Fast reliable Great cars Subaru is great in the winter More

by cslater_chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
Nov 08, 2022 -

Goldstein Subaru responded

We are happy to hear you had such a positive experience with our team. Please don't hesitate to reach out to us if there's anything more we can do!

September 29, 2022

Everyone was pleasant, and the service was quick. The cost was reasonable. Good experience overall More

by seekseek4.14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
Oct 01, 2022 -

Goldstein Subaru responded

Thank you for the high star rating. If you're ever in need of more help, please let us know!

September 21, 2022

Very efficient and courteous service . A loaner was provided as my vehicle would be tied up for several hours . Very much appreciated . More

by franknigro1937
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Burrell
Sep 28, 2022 -

Goldstein Subaru responded

Hi Frank , we are happy to hear you had such a positive experience with our team. Please don't hesitate to reach out to us if there's anything more we can do!

September 16, 2022

Organized and professional good and comfortable waiting room timely estimate for wait time I would go back More

by tomgcd
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
Sep 16, 2022 -

Goldstein Subaru responded

Hi , thank you for the high star rating. If you're ever in need of more help, please let us know!

September 14, 2022

After the driver assist system was corrupted on my new Forester, which created a dangerous driving environment on the highway, I called the service department and was told that the earliest I could get an More

by Robert A
Customer Service
Recommend Dealer
No
Employees Worked With
Josephine
Sep 15, 2022 -

Robert A responded

Goildstein Subaru did contact me, asked me to come in that day. I worked with the service manager and addressed the aforementioned issues and solved the problems. I don't know why they could not do this the first day I called. Thank you dealerrater.

Sep 15, 2022 -

Goldstein Subaru responded

Robert, thank you for taking the time to speak to Brandon our Service Manager so we could find a way to look into your concerns.

September 03, 2022

Everything was perfect except the time I had to wait. I was told three times that the service would 90 minutes. I was out in 2 hr and 20 minutes. This is not the first time I had to wait past the t More

by jdtrombly
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
August 20, 2022

Misinformed , poorly trained, or simply lying staff. Lifetime unlimited warranty is a scam to steal your money More

by Violated by dishonesty
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick, Kason, and the finance manager
Aug 20, 2022 -

Goldstein Subaru responded

Hello Kevin , We are sorry you felt misinformed. We are very proud of the Goldstein Warranty advantage that is included with every new Subaru we sell. Since the warranty covers powertrain components only, we also offer every customer a more comprehensive service contract option. During this discussion, you informed us you would be using the vehicle commercially to deliver products, however the Warranty Advantage does not cover vehicles used for commercial use. We are sorry you decided to cancel the purchase at that time and wish you the best of luck in finding a replacement vehicle.

Aug 20, 2022 -

Violated by dishonesty responded

This is not true. I repeatedly told 2 salesmen exactly what the car was going to be used for and both assured me that if the car was not registered as a commercial vehicle the “unlimited lifetime warranty” would be honored. Not until the sales pitch for extended warranties, was I told, that over 27k miles annually would void the “unlimited” mile warranty. So I will reiterate, either the salespeople are poorly trained, misled by management, or are just liars, the special warranty is a scam to get you to have all maintenance and repairs done at the dealership, with no intention of honoring the special “unlimited lifetime” warranty.

August 13, 2022

This is my second Subaru… The first one the start of winter 20,000 miles. Now this one just had a flat tire that took over five hours to get to the dealership to get fixed. I had to wait overnight to pi More

by Redregi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I had to deal with Subaru roadside service. This is my second time. I prefer AAA
Aug 17, 2022 -

Goldstein Subaru responded

Hello Redregi, We are sorry that you had delays with Subaru Roadside assistance. Unfortunately, that is not part of Goldstein Subaru and out of our control. If you need assistance in the future and it happens to be during our business hours we recommend you call us directly at 518-869-1250 and we will do our best to try and satisfy you as quickly as possible.

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