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Goldstein Subaru

Albany, NY

4.7
330 Reviews
Call Dealership (518) 690-2244

1754 Central Ave.

Albany, NY

12205

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330 Reviews of Goldstein Subaru

October 15, 2021

The dealer has an obvious commitment to value customers. The dealer provided a car while we waited for an amplifier. More

by etph28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service I think his name was Robby.
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Oct 19, 2021 -

Goldstein Subaru responded

Thanks for the 5 Star Review, we appreciate you taking the time to review us, and for your business

October 07, 2021

I struggled to get information from the dealer and had to ultimately leave a message for the owner of the dealership. More

by Jk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Burnell, DJ McArdle
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Oct 19, 2021 -

Goldstein Subaru responded

Hello JK, We would like to hear more about your experience so we can look into it. Please call us at 518-869-1250.

October 05, 2021

Car buying experience was excellent. Getting the recommended vehicle interval service done is a nightmare. More

by PeteNY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Bombard
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Oct 05, 2021 -

Goldstein Subaru responded

Hello Peter, We are happy Brandon was able to arrange an appointment for you this Saturday so you can get your maintenance done. Scheduling an appointment for service is always an option for our customers. You are correct though, no appointment is required to use our express lane service. They are able to do oil changes, tire rotations, change light bulbs and fuses. Any additional service concerns require an appointment. Our Express lane operates on a first come, first serve basis so your wait time will vary. Saturday mornings are especially busy and we normally suggest late morning or early afternoon is the best time to avoid long waits. We look forward taking car of you and your vehicle this Saturday.

Oct 05, 2021 -

PeteNY responded

Yes scheduling issues have been addresed, thanks. This matter could have been avoided if Service desk would have informed me that appnts for 6mo/6k service were actually possible when I called to make one, as opposed to sending me to the Express Service line. Thanks again to Joe Bombard for addressing the matter.

October 05, 2021

Took them an hour to rotate tores during the day on a week day. They also removed my oil change sticker I had on the windshield and threw away my lug nuts that were the anti theft ones. It took the guy a More

by Mr.Bear
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DJ McArdle
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Oct 05, 2021 -

Goldstein Subaru responded

Andrea, We are sorry for your experience. This is not normal practice for us and it sounds like there was a communication gap among our staff. We hope you will give us another opportunity to show you how good our team is. Please let us know if you need anything else.

October 04, 2021

Always polite, friendly and fast. They are thorough and do excellent work. My car has been serviced at this dealership since I purchased my car here and I have always been satisfied. More

by Melanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Molinia
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Oct 05, 2021 -

Goldstein Subaru responded

Thanks for the 5 stars Melanie, we appreciate it. We look forward to seeing you next time

October 03, 2021

Excellent Service every time we are there and Fast . Courteous! Honest ! We Love Subaru service area . Staff are always very professional and so nice! We love Subaru and our car!! Thank you More

by Jkivlen23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
Report | Print
Oct 05, 2021 -

Goldstein Subaru responded

Thank you,JKivlen, for adding 5 gold stars to our online reputation. We know others are taking the time to research the best place to buy or service a vehicle, and you're helping them with that decision. To the researching, we welcome you to visit us anytime at 1754 Central Ave in Colonie and find out why JKivlen awarded us 5 stars.

September 29, 2021

Purchased a new 2021 Subaru Ascent from Goldstein and everything from test drive to purchase was excellent. Salesperson Yuko L. was great to work with throughout the process. She even took the time to ad More

by ghunt10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuko Lovely
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Sep 30, 2021 -

Goldstein Subaru responded

Thank you very much for your business GHunt10. Please let us know if you need anything else.

September 27, 2021

Waited 30 minutes to even get in door but then service was prompt and quick More

by Rdonato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know name
Report | Print
Sep 30, 2021 -

Goldstein Subaru responded

Thank you for the 5 star review and your patience. At some times of the day, our service lane can be very busy.

September 20, 2021

Always do a thorough job. Always are very timely. Waiting room is always very clean. More

by bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
Report | Print
Sep 27, 2021 -

Goldstein Subaru responded

Thank you for the review Bob, We look forward to seeing you next time.

September 12, 2021

Patrick Comas is a blessing to work with. To make a long story short he has sold us six or seven Subaru vehicles. All service personnel and staff also are great !!! Daniel Shaughnessy More

by dwshaughnessy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
Report | Print
Sep 27, 2021 -

Goldstein Subaru responded

Wow Daniel, Did you mean to give us 5 stars? If not, please contact us so we can look into any concerns you might have.

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