
Goldstein Subaru
Albany, NY
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335 Reviews of Goldstein Subaru
We have purchased several Subaru’s from Goldstein. They are very easy to deal with during the purchase. Then they always provide excellent and affordable service after the purchase. are very easy to deal with during the purchase. Then they always provide excellent and affordable service after the purchase. More
The people I spoke with were very nice. The wait wasn't as long as I thought it would be. Everything was well documented and explained. I knew everything I needed to by the time I left. My car felt off and as long as I thought it would be. Everything was well documented and explained. I knew everything I needed to by the time I left. My car felt off and I was told the issue couldnt be replicated. Driving it over the next couple of days I havent experienced the issue like before. More
I found this dealer to be always prompt courteous professional honest and have nothing but good things to say my car has been there three times for repairs professional honest and have nothing but good things to say my car has been there three times for repairs More
I went in for my 6 months service. Service writer was very friendly. Service was completed in less than an hour. I would recommend them to friends and family. very friendly. Service was completed in less than an hour. I would recommend them to friends and family. More
My wife and I have purchased many cars in our lifetime but we have never had such a comfortable sales experience. Sean, our salesman, was so helpful in finding us the car that we wanted and he provided u but we have never had such a comfortable sales experience. Sean, our salesman, was so helpful in finding us the car that we wanted and he provided us with a no pressure and no end of sale $$ surprise. He is the best, down to earth, salesperson we have ever dealt with. He also provided us with a comprehensive review of all the safety features and the bells and whistles on our new Subaru Forester. This info was also reviewed by Aaron, the sales manager who took the time to meet us and check on our satisfaction. Kudos to Goldstein’s Subaru, Sean, Aaron, and the rest of of the Goldstein team. Tom and Gail Marnes More
Bill Magee was very friendly and very helpful! He went over all the bells and whistles, but also made it clear that the best way for me to get to know my Impreza was to sit in it and learn what many safet over all the bells and whistles, but also made it clear that the best way for me to get to know my Impreza was to sit in it and learn what many safety More
"Yuko is fair and honest" I came in about 2 weeks ago to work with Yuko Lovely on the purchase of a new car, and she was absolutely amazing. She responded to my phonecalls and I came in about 2 weeks ago to work with Yuko Lovely on the purchase of a new car, and she was absolutely amazing. She responded to my phonecalls and e-mails prior to my arrival both quickly and bluntly (that is a good thing). At no time did I feel any pressure from Yuko, and more importantly she was honest. She did not try to up-sell me anything, she only showed me what I wanted. She answered almost all of my questions (even the difficult ones), and I was treated very well. Quite frankly, honesty is something very rare to find in a dealer, and thus I highly recommend Yuko. More
Sales performance Our experience has been very good. The on-line shopping and work towards a purchase has been professional and without frustration in the use and wo Our experience has been very good. The on-line shopping and work towards a purchase has been professional and without frustration in the use and working of their website. Furthermore, even with this pandemic crisis and short staffing, purchasing a vehicle at the dealership has been straightforward and painless. Customer service is excellent. Time will tell if the vehicle and service with our Crosstrek, will be as good as friends and relatives suggest. More
Service department check in needs upgrade. In general, great service. But, you walk into service department and no one acknowledges you. 4 desks when you enter front door of Service department. In general, great service. But, you walk into service department and no one acknowledges you. 4 desks when you enter front door of Service department. White haired lady next to outside door, looked up briefly several times and then right back down at her computer. 3 men at another computer, laughing and watching a video. A man doing paperwork never looked up from his desk. Another man was on the phone with a customer, He finished conversation and, because I was standing right in front of his desk, greeted me and was then very helpful. I watched this same scenario happen to 2 more customers that came through the front service door. No greeting. No "I will be with you soon". Customers standing up to 10 min, looking from desk to desk, without anyone acknowledging them. More
Friendly, warm, welcoming and worth a visit Greetings worth visiting for. Walking into Goldstein Subaru (through the automatic front door, too👍🏼), I was welcomed pleasantly, immediately and wi Greetings worth visiting for. Walking into Goldstein Subaru (through the automatic front door, too👍🏼), I was welcomed pleasantly, immediately and with friendly faces that helped right away. Not the usual dealership entry experience—great! The showroom is large, bright, and well organized, not only with one of every Subaru model, but space to move and look around, too. Parking, entry, sales, service, and inventory. CHECK. Happy and warm welcome? Double check. Goldstein is worth a visit in this area, anytime! Highly recommended. More