Good Chevrolet

Brian Arntz was the original sales person I was attempting to do business with concerning a vehicle listed on the internet, in January 2014. I live in Texas and discussed the implication of such a attempting to do business with concerning a vehicle listed on the internet, in January 2014. I live in Texas and discussed the implication of such a long-distance purchase / delivery with Brian at the beginning of our conversation. He noted my location was not a problem, as long as the cost of the delivery was to be borne by me as part of the purchase. Brian informed me Good used several shippers and routinely sold vehicles for delivery to Alaska, Hawaii, California and Arizona, among other states. I told Brian I agreed with paying the shipping, estimated to be around $1600. After two or three initial discussions and a couple of emails, Brian no longer returned calls or emails to provide updates to the pricing or financing questions I had. As I was informed by Bob Buchanan five days later, the internet-listed price and rebates for the vehicle (2013 Sonic) information Brian provided to me over the phone was not correct. Good would only honor that price to a local purchaser as a loss-leader so Good could cultivate repeat local business, maintenance and service work, repairs,... Bob informed me I would have to fly to Washington to close the deal, but when I got to Good's dealership the internet pricing may no longer be valid, the rebates may no longer be valid, and along with the cost I would have to accept full liability for delivery of the vehicle ("what if the transport vehicle rolled over in to a ditch?"). I don't know if Brian's mis-information was intentional or inadvertent, but it is evident that by posing these obstacles to my purchase Bob did not want to sell a vehicle to me that he wanted to sell to someone local. Bob's last comment to me was that I "lying to him now" about my initial discussion with Brian. At that point I asked Bob to forward me to someone else to deal with. He put me in contact with a person he said was his supervisor - Kelly McNeil. Kelly's comments were along the same lines as Bob's - they really have no intention of selling this car (or similar internet-listed vehicles) to anyone outside of what they must consider their geographic client base. I informed Kelly that if the internet listing had stated a distance restriction, I would have respected that and would not have contacted them initially. However, since they had posted that price without any restrictions I would expect an honest and professional dealership to agree to that price. Kelly would not do so, but reinforced the comments and obstacles listed by Bob. At this point, I am very pleased to have avoided doing business with Good Chevrolet. I wish their local client base knew what Good thinks of them. More

they gave us the run around and flat out lied to our faces about the price and financing. They will do anything for a sale. faces about the price and financing. They will do anything for a sale. More

I went to this dealership because their Internet price for Volts were seemingly very competitive. I decided on a car and negotiated a price with a sales manager. He told me the GM site was down but he w for Volts were seemingly very competitive. I decided on a car and negotiated a price with a sales manager. He told me the GM site was down but he would get the paperwork completed. He would phone me the next day to let me know when I could come back to sign the finance papers. We shook on the deal and I signed the offer sheet next to the negotiated price. The sales manager did call the next day, but told me that he found there was an error on their part so they could not do the deal. Unbelievably he told me the they would have to add $1000 to the original asking price! This was $2100 over the price they had agreed to the day before. I complained to the general sales manager. He told me he would get back to me that night and they would make it right. That was four days ago! I don't think I am getting a call back. This is the most unethical dealing I have ever seen, bordering on fraud. This dealership gives car dealers a bad name, a tough thing to do. More

Good Chevrolet is an unethical dealer that Good Chevrolet is an unethical dealer that practices"bait and switch". Beware of this dealer. They are extemely manipulative and dishonest. I was Good Chevrolet is an unethical dealer that practices"bait and switch". Beware of this dealer. They are extemely manipulative and dishonest. I was only able to obtain a fairly reasonable price for a new 2013 Silverdo because of the manufacturer's incentives. Without them, I would have significantly overpaid for the vehicle. In the end, the dealer fraudulenty attempted to increase the agreed upon auto loan rate without my knowledge. I originally signed a retail sale installment contract for the vehicle purchase at an interest rate (APR) of 2.99 percent on May 16, 2013. After leaving Good Chevrolet with the new vehicle, I was informed later that day that I was required to return to the dealership to sign a revised contract to correct a date. I was not informed at that time the dealership intended to raise the interest rate to 3.24 percent. I returned to sign a revised agreement on May 17, 2013. After presenting me with the revised contract, the dealership again did not inform me that the APR was increased to 3.24 percent in the new contract. Fortunately for me, I recognized the interest rate increase and informed the dealership that I would not agree to the 3.24 interest rate. After some discussion, the dealership reluctantly revised the contract to specify the original 2.99 percent interest rate. I have never experienced this type of fraudulent activity in past new vehicle purchases. A subsequent search of consumer reviews of Good Chevrolet disclosed that this dealership has attempted to unethically manipulate the auto loan rate on other customers. I obviously will not conduct business with your tis dealership in the future. More

Teddy Sharp was very disrespectful. He made me feel like I can't afford the car maybe because I was with my work clothes? I would not recommend this guy to other people. I can't afford the car maybe because I was with my work clothes? I would not recommend this guy to other people. More

We purchased our last two vehicles from Good Chevrolet and I will continue to do business with them moving forward. Jerome Wells is my car sales person of choice. He treated us great and we enjoyed work and I will continue to do business with them moving forward. Jerome Wells is my car sales person of choice. He treated us great and we enjoyed working with him on both purchases! More

Completely mislead about a car that they could get for us from another dealer. It was not the model they promised. Lied to about a car they had on their lot. from another dealer. It was not the model they promised. Lied to about a car they had on their lot. More

I was purchasing my car thru the Costco Program and was lead to this dealership. If I knew what I know now, I would have asked to be referred to a different dealership thru the program. Anyway, I had a s lead to this dealership. If I knew what I know now, I would have asked to be referred to a different dealership thru the program. Anyway, I had a sales person call me within hours of the Costco Program form I filled out and sent via internet. However, it did not seem that he had read any of the things that I wanted in my new car. When I reiterated to him what I was looking for, he simply told me that he couldn't get the car I wanted and offered other similar but much more expensive cars on the lot. I told him I needed to think about it and would call him back. I discussed it with my husband and we came to the conclusion that I was buying my dream car, why was I willing to settle for something that was less than I wanted with a higher price tag than what was offered in the Costco Program. The next day I called the salesperson back and told him, if he couldn't get me what I wanted for the price that was offered in the Costco Program, I wasn't buying a new car. I specified the "must haves" again ... a very simple 3 things, engine size, color and a sun roof. I was called later with news that one was found in the tri state area and they could get it here. I said OK ... We went to the dealership to sign all the paperwork! Even tho they new we were coming, it still took ~4hrs for this process to happen. You would think that if they had 1/2 day to prepare for us, we would have been in and out of there. What makes it all worse is that we bought from Doxon Toyota in Auburn just 4months before (my husbands dream 4X4) thru the Costco program and everything from start to finish, test drive, financing, trade-in talk, etc took less time then the simple finance portion of the transaction at Good. I think what really steamed me at Good was that they gave you a laptop that they carry around and ask you to write a review write in front of them - I am guessing that this is the ones you are directed to from their website. Really - you are in the middle of a car deal, you are waiting for the finance guy to help you out and here is this laptop they shove in front of you and want you to write a review right then. Then I get the sales guy telling me at least 5 times that night and 3 times when I went back to get the car after it was shipped up here to make sure when I get the survey from Chevy that I only write good things on there because if any thing is bad, the whole thing is considered bad. So I guess what I am trying to say in a whole bunch of words ... is the reviews on their site, were given under pressure so they may not be 100% true reviews. More

I hope this will be read by the owner of Good Chevrolet. You have the best parts guys in Seattle Doug, Cruse, the best service manger in town and she always helps me....... BUT, with out a dou You have the best parts guys in Seattle Doug, Cruse, the best service manger in town and she always helps me....... BUT, with out a doubt Aaron Norton has got to be the best person I have ever done car buying with in my life. Do you understand what you have there in this man??? I have spent over $70,000 dollars with hem this year. He gets it done! No hassle, no BS, just performance plane and simple. I have had thousands of people work for me in my courier (retired)....I know talent when I see it....He has it, and I would keep my eye on hem.....I am so happy I got to know hem, and very happy with your dealership...... Thank All of you for a great car, and a great experience....twice!! More

Good Chevrolet in renton WA did a fantastic job. This is the first time I have purchased a used car and Bryant Morris was honest, friendly and no pressure. They took excellent care of me from the time I ste the first time I have purchased a used car and Bryant Morris was honest, friendly and no pressure. They took excellent care of me from the time I stepped on to the lot. I was looking for a Lexus RX 350 and they had one that met all my criteria. Bryant, walked me through the car, took it out for a test drive and then through the buying process the next day. he worked for me and eventually advocated for the price I was willing to pay. The GM thanked me personally for my business. I found the dealership to be very friendly and flexible. Bryant worked hard for the sale and even came with me to return a rental car so I could drive home in my new RX 350. I would highly recommend Good Chevrolet and Bryant Morris. More