Good Chevrolet

WORST DEALER EVER!!!We own a business and buy cars and trucks all of the time and I have NEVER encountered such horrible service on every level like we have with Good Chevrolet in Renton! We bought 2 truc trucks all of the time and I have NEVER encountered such horrible service on every level like we have with Good Chevrolet in Renton! We bought 2 trucks from them 2 months ago. One was used, ( a year old) and one was brand new. The used one needed a new tire and heating part that they said they would fix as soon as the part came in. We took the car in to get it repaired and no one knew what we needed, couldnt help us and said that the only guy that could help us was in Disneyland. We came back the next week and the same story, wasted day with our truck not working, just sitting there. Finally, took it in again the next week and they said it didnt need to be repaired! The new truck we bought had the service engine light come on. We called and they said bring it in. We brought it in and the same thing, no one could help us! The next week we brought it back again. It sat in their lot all day, and when we went back at the end of the day it hadnt moved and they said that the guy that could help us had the flue and they would see if they could fix it the next day! We need these trucks for our business so we cant afford to have them just sitting in their lot, for such simple repairs! We are now driving the trucks with their promised repairs still remaining to be done. I emeailed them our complaint and all they replied is that "We are #1, thanks for your support!" We have spoken with Chevy corp and they are trying to solve the problem, but guess what, no one from the dealership has called them back after them trying for a week! DONT GO HERE, there are so many other dealers to go to, save yourselves!!! More

Excellent and friendship service provided by Josh Graham. Anyone I talked to at the dealership was very friendly. When we brought back our paperwork we even met with a manager who had overheard us talking Anyone I talked to at the dealership was very friendly. When we brought back our paperwork we even met with a manager who had overheard us talking about the car being for our daughter. The manager showed us a couple devices that could be installed for added safety for our daughter. Would definitely purchase from Josh Graham again. More

I recently purchased a 2010 Cobalt for Karl Harrison. He was terrific. When I call him, he returns my call right away. He understands that not everyone has a work schedule that is 9 to 5. I had a problem w was terrific. When I call him, he returns my call right away. He understands that not everyone has a work schedule that is 9 to 5. I had a problem with a tire that lost presure. I called Karl about the situation as I have to travel quite some distance to my work and I did not want to be stranded out on a highway late at night. Karl told me to bring the car in. So today I brought the car in and he replaced the tire with a new one. That's called 'TAKING CARE OF THE CUSTOMER'. Karl is great, and so is Natasha in the Service Dept. Very friendly and professional. She made me feel as if they really care about their customer's....Karl treated my husband and I as if we were family. Old fashion values......that's what sets this dealership apart from others. If you need a car, go see Karl! I sure am glad we did. More

My wife and I would highly recommend Josh and everyone at Good Chevrolet Fair price, attentive service and a willingness to hear what we could really afford The simple fact is we felt like they honestly ca Good Chevrolet Fair price, attentive service and a willingness to hear what we could really afford The simple fact is we felt like they honestly cared. We will be back for our next car purchase! More

Josh was very friendly and knowledagable about the car. The experience was very pleaseant and easy. I liked everyone in the dealership. I thought that dealing with the price and other options was very fa The experience was very pleaseant and easy. I liked everyone in the dealership. I thought that dealing with the price and other options was very fair. I would recommend this dealership to anyone looking for a straight-forward no hassle approach to buying a used or new car. More

I had a very good experience in purchasing my used car from Good Chevy. They were professional and didn't use any pressure. They took the time to break down the deal and make sure that I was happy. Jos from Good Chevy. They were professional and didn't use any pressure. They took the time to break down the deal and make sure that I was happy. Josh Graham was straight forward and honest and I would recommend him and Good Chevy to anyone looking for a new or used car. More

Josh and Victor were very helpful in fulfilling the purchase of my Trailblazer. NO pressure but very helpful. I would recommend Josh, Victor and Good Chevrolet to friends and family. This is my seco purchase of my Trailblazer. NO pressure but very helpful. I would recommend Josh, Victor and Good Chevrolet to friends and family. This is my second purchase from this dealership. Good service is why I returned for a second purchase. More

Dealing with Josh Graham at Good Chevrolet has renewed my faith in customer service as a whole. Most sales people don't really care but act like they do. But Josh actually does care and its obvious that he w faith in customer service as a whole. Most sales people don't really care but act like they do. But Josh actually does care and its obvious that he will always be there for me after the sale. If you are looking to buy new or used I highly reccomend getting in touch with Josh. More

A very pleasant experience with both Josh and Victor in courtesy and sales approach. I was invited to test drive anything in the Corvette line-up that I was interested in purchasing. Between these 2 guys I courtesy and sales approach. I was invited to test drive anything in the Corvette line-up that I was interested in purchasing. Between these 2 guys I got all of my questions answered in a professional manner. Nothing pushy or high pressure in this experience. I checked out other dealers in a 100 mile radius before I came back to Good Chevrolet to make my purchase. They maintained just enough contact with me during that time to ensure me that they would honor their price anytime that I wanted to come back and close the deal. I am very pleased with the upfront approach to making the potential buyer feel like a valued customer. Buying a New Corvette should be a great experience,and I can honestly say Josh and Victor made mine fun and rewarding. More

I will never bring a car in for repair to Good Chevrolet again Pontiac Grand Am 1999 3.4 Brought car in on 3/16/2010 engine light was on code read P0301 CYLYNDER 1 MISFIRE Natasha Wilson service again Pontiac Grand Am 1999 3.4 Brought car in on 3/16/2010 engine light was on code read P0301 CYLYNDER 1 MISFIRE Natasha Wilson service advisor called me next day said the intake manifold was leaking coolant needed new wires plugs and 3 coils total price w/tax $1749.46 I picked up the car completed on Friday the 19th The service engine light came on over the weekend and was running rough at an Idle with the same signs as when we first brought it in for service . I brought the car back to the dealer on Monday the 22nd and told Natasha I was not happy she said they would take a look at it and get back to me . She called me later that evening and said sometimes when they fix one thing something else can go wrong . She said the upper Manifold Gasket was replaced and it looked like the lower manifold gasket went bad . She said they would no more the next morning and would call me then . I told her why didn’t they replace the lower gasket when they were in there the first time and I didn’t want to pay for the labor to have it striped down a second time . I told her I was aware that there had been a class action suit against GM for the Dex coolant eating away the gaskets and they should have been aware of that and replaced both upper and lower gaskets . Natasha called me the next day Tues the 23rd she said I had a cracked cylinder head and it needed to be sent out to have milled . The cost would be $2,371.00 dollars . She said they would credit me the $823.46 because they should have caught it at the beginning .When I questioned her on the manifold gaskets she changed her story and said she had made a mistake and both gaskets had been replaced . I checked with two other Pontiac dealers and both said when replacing the manifold gaskets both should be replaced . Weds the 24th Natasha called to inform me she had sat down with the service manager and went over the invoice and they decided to repair the car at no additional charge .The car will be done possibly Friday or Monday and that she would keep me informed . Friday the 26th Natasha called me to tell me they went over the car and the cylinder head gasket needed to be replaced the car would be done by Monday . There was no mention of the cylinder head being cracked and needing to be sent out as I was told back on the 23rd . Monday the 29th Natasha called to tell me the car was ready for pick up . Went down and picked up the car . I went over the invoice there was no mention of the cracked cylinder head when I asked she said it was fine and only the head gasket was bad . My experience with Good Chevrolet at best was terrible .I got my car back and have no idea if what they said they repaired actually was ever done . I felt when it came to the car they were deceptive and out to charge me as much as they could get away with . Had I not spoken up I can only wonder what my final bill would have been . Before leaving I spoke with Kelly McNEIL Managing Director of Good Chevrolet and left him a copy of my complaint he said he would look into it and get back to me on Tues . Tuesday the 30th I received a call from Bob Manning Good Chevrolet he said he read my complaint and put the blame on Natasha Wilson and because of the way she handled things is the reason they decided to not charge me for the repairs the second time . I asked him what his title was and he said he is the Fix it Director .Could this get anymore rediculous are you kidding me a FIX IT DIRECTOR ! As for Mr. Kelly McNEIL Managing Director he never called me back . More