Goode Motor Ford

Salesman Cody was great and followed up quickly after my initial inquiry. I'll buy from these guys at some point. initial inquiry. I'll buy from these guys at some point. More

I recently purchased a vehicle from another dealer that needed a couple things handled by Goode Ford. Goode stated they couldn’t get the truck in for 4 days. Understandable, considering they’re a full Ford needed a couple things handled by Goode Ford. Goode stated they couldn’t get the truck in for 4 days. Understandable, considering they’re a full Ford dealer with other vehicles to take care of. After waiting the 4 days the dealer I purchased my vehicle from took my vehicle to them. First off, it took Goode service dept around 25 days before it was even pulled into their shop. It has now been with Goode for over a month! Each week, at the prodding of the service manager at my dealer, Goode would give an eta on when it’ll be finished and ready for my dealer to pick up. And each week those days come and pass and we’re told a new day for the following week. Today, Tuesday December 20th, my dealer’s service manager and I were told it would be ready to go - which was stated by Goode’s service dept last Friday (I’m not sure who made that determination since Nate, the service manager, wouldn’t return phone calls). And even though today isn’t over I’m again hearing that Nate, the service manager at Goode, won’t return a phone call to my dealer’s service manager regarding when the vehicle will be done.(Edit: my vehicle’s return is once again delayed) This has been a reoccurring issue with Nate, Goode’s service manager, in not responding to the service team at my dealer. My advice to anyone considering having Goode Ford in Burley, Idaho do any service work that they be prepared for a ridiculously long wait and very poor communication to boot. Edit number 2: Initially, this week, I was told that my vehicle would be ready on Tuesday the 20th - that was not the case as Josh/Nate from Goode’s service dept said it would now be Wednesday no later than 5pm - this has also not been the case since I just got off of the phone with the service manager from my dealer who was just was notified by Nate/Josh that they now won’t have it done until tomorrow — sometime. This service department is an absolute joke. They obviously fabricate the dates of when vehicles are going to be completed just to string customers along - however, what’s more par for their course is simply refusing to return phone calls. Avoid this place if at all possible. I’ve dealt with numerous dealerships and/or their service departments and I can say without any doubt that Goode Ford in Burley, Idaho is the most unprofessional, misleading, & unorganized service department I’ve ever dealt with in the 48 years of buying vehicles. More

Goode Motor is the best dealership in Idaho! They are all very helpful and have the best customer service! We buy all of our vehicles from Goode and whenever there is a problem they are always o They are all very helpful and have the best customer service! We buy all of our vehicles from Goode and whenever there is a problem they are always on it! More

This dealership is awesome! Very helpful service department. Anyone who has anything bad to say is crazy. They help a lot of people and make each experience a personal one :) l Very helpful service department. Anyone who has anything bad to say is crazy. They help a lot of people and make each experience a personal one :) love these guys! More

I had no problems and was helped right away! Mel runs an amazing service department and I wouldn’t expect anything less! Mel runs an amazing service department and I wouldn’t expect anything less! More

Good customer service helped us with all our needs. The service attendant that helped us was very friendly and informative . Will be going back with her again. service attendant that helped us was very friendly and informative . Will be going back with her again. More

Service department is inadequate didn’t diagnose didn’t diagnose the actual problem and tried to overcharge With ridiculous estimate that would have never fixed the original problem diagnose the actual problem and tried to overcharge With ridiculous estimate that would have never fixed the original problem More

Customer service manager when I called about my complaint of the service department she was extremely rude and then she was also very unprofessional and hung up on me I will never go there again of the service department she was extremely rude and then she was also very unprofessional and hung up on me I will never go there again More

They have the best hospitality and the service there is great! I had no problem getting what I needed done in the best way possible. great! I had no problem getting what I needed done in the best way possible. More