Goodson Acura of Dallas

I took my car to the dealer for a timing belt, drive belt and water pump replacement in addition to having the oil change and a humming noise from the radio diagnosed. I had received a call from the Servi and water pump replacement in addition to having the oil change and a humming noise from the radio diagnosed. I had received a call from the Service Dept stating they were unable to diagnose the radio noise as it was not apparent when the Service Tech turned the radio on. However, they had promised to continue to search for cause of the humming noise, i.e amplifier. Upon picking up my car, i noted the following: - Front of car not washed, nor was one wheel - Coolant not filled, even though i paid for it as part of my service - Washer fluid not filled - Air pressure not checked and adjusted - Multipoint inspection checklist not provided - Maintenance logged not stamped - It was recommended that my front brake pads replaced, however, it took 3 days for Acura to call me back and let me know when i had last changed my pads. When i received a call from Acura asking how my service was, I had informed them of the items noted above and the lady had stated she would follow up with the Service Tech and call me back, she didnt call back. I called her 3 days later and she passed me to the Service Manager. Once again, i informed them of my experience and he really didnt seem to care at all. He had stated that they would note this down and make sure this didnt happen again. I have using Goodson Acura since 2008 and I expected much better. Luckily, David McDavid and several other dealers are in the Dallas area and i have heard better things about them. If you do happen to take your car to Goodson, make sure and check the basic things before you leave, chances are they didn't top off the fluids, check the air pressure, wash ALL the car, etc. More

This is the best dealer I ever bought a car from. The best of all, I worked with the sales agent (Johnny Malaspina) who I think is the most honest sales agent I ever worked with right from the start. Car best of all, I worked with the sales agent (Johnny Malaspina) who I think is the most honest sales agent I ever worked with right from the start. Car buying experience was a breeze and I got the vehicle at a competitive price.Johnny made sure to meet all his promises he had made with no gimmicks. Customer staff is friendly, professional and their finance person is to the point. I would definitely recommend this place and hopefully other sales agents are as honest as Johnny is. More

I had looked at another Acura dealership and a competing Infiniti dealership and the experience was typical (i.e. not good). They didn't have the exact colors I wanted at the first Acura dealer. The sal Infiniti dealership and the experience was typical (i.e. not good). They didn't have the exact colors I wanted at the first Acura dealer. The salesman indicated that finding a silver TL would be difficult. I was routed to a new car salesman, even though I had clearly shown interest in looking for a used car. I felt pressured to make a decision quickly on spending more Anyways, I decided to visit Goodson Acura. It's a 30 minute drive, but they had the exact car I was looking for! Johnny also allowed me drive a couple of cars without any pressure to look at a new car (i.e. more expensive). I returned a couple of days later and the car I had my eyes on was still on the lot. I asked a lot of questions and I felt comfortable with his replies. We discussed the price and I felt it was reasonable. The financing process is always a bit intimidating, but the finance manager (I forget his name) was very good as well. He explained the extended warranty options too. I NEVER purchase extended warranties on most products, but he convinced me to add the 100K bumper-to-bumper warranty. I was a little nervous about that, but I felt it was a good decision. It was after 8pm before we finisehd. I realized that both Johnny and the finance manager were working after hours to close my deal. They were both very courteous and made sure I understood the details without rushing me. Overall, I had excellent service at Goodson Acura and their confidence combined with experience was impressive. I live near another Acura dealer, but will likely make the drive to Goodson for any follow-up service. More

I purchased a 2007 Acura TL with Navigation from John Eagle Honda May 13 2011. I took the car into Goodson Acura dealer on May 17, 2011, 41,190 miles. I wanted to get the car checked out, also update my Eagle Honda May 13 2011. I took the car into Goodson Acura dealer on May 17, 2011, 41,190 miles. I wanted to get the car checked out, also update my service adviser Richard Furcht on my newer TL, I also had a concern about 2 codes on the car P0171 and P0174. They had the car for 3 days, I was told that they needed to update the computer in the car, the reason for the delay was their computer wasn’t working. I received the car back, it still had the P0171 and P0174 in the car. (I don’t think the car's computer was reprogrammed) I returned June 2, 2011, 42,411 miles to Goodson Acura dealer. The car was only getting 10-12 mpg, here is the list of my fuel charges: 5/16 xxx Purchase - Racetrac569 Dallas TX $39.08 5/18 xxx Purchase - Racetrac569 Dallas TX $45.10 5/24 xxx Purchase - Racetrac569 Dallas TX $50.27 5/25 xxx Purchase - Racetrac569 Dallas TX $40.00 5/31 xxx Purchase - Racetrac569 Dallas TX $40.69 5/31 Check Crd Purchase Chevron Graford TX $40.78 5/31 xxx Purchase - Racetrac569 Dallas TX $50.35 From: May 17, 2011, 41,190 miles to June 2, 2011, 42,411 miles, 16 days, 1,221 miles, $303.27 gas, Goodson Acura dealer. Had the car for 2 days, they told me that everything was fine, the car was getting 31.13mpg (This time they reprogrammed the car's computer) The service adviser Richard Furcht told me they would drive the car and charge me for gas, my bill for gas was $6.85. Since the last trip on June 2, 2011, to Goodson Acura dealer my car is getting 14-15 mpg. June 11, 2011 I took it to Vandergriff Acura dealer 40 minutes away, I explained to them the problem and my concerns about very low gas mileage, I told the service adviser that I wanted an ASE Acura Master Tech to look at the car. They had the car for 3 days, they told me the car is fine. I requested a TL as a loaner car, I got 19-21mpg, (loaner 2011 TL). My 2001 Acura TL was getting 18-20 mpg, I also thought that my 2001 TL was a solid car with a strong engine with never any problems. I was very happy with my 2001 Acura TL that’s the reason I purchased another Acura product. This 2007 Acura TL started out getting 10 mpg and is now only getting 14-15 mpg, the only way this car could get 31.13 mpg as stated Richard Furcht from Goodson Acura is if you carry it! June 24, 2011 43,753 miles. Took the car to Goodson Acura dealer again. I demanded they fix this car! Spoke with Chris Nevins, (Service Manager) We did a test drive together, Chris topped off the fuel tank and reset the dash to zero. Chris and I went about about 12 miles, He kept asking me what do I think the gas mileage should be on this car, I told him it should be better them 15 mpg. They had the car for 2 days, They did the following: Top engine flush Throttle spray T/E Decarb Checked O2 sensors June 30 2011, 43,996 miles, I believe what Goodson Acura did on the last trip was a temporary fix, I don’t think Goodson Acura can diagnose or fix a problems unless the car gives them a code for a problem. More

Horrible service! I have never bought a car from a dealership where they do not treat you with respect and lie. I would recommend buying an Acura from another dealership where they actually value your dealership where they do not treat you with respect and lie. I would recommend buying an Acura from another dealership where they actually value your business. More

I went to Goodson Acura in the Dallas area to meet with Robert on a used Infiniti, but left in a brand new acura Tsx. Robert told me that the new Tsx was really sweet compared to the Infiniti that was just Robert on a used Infiniti, but left in a brand new acura Tsx. Robert told me that the new Tsx was really sweet compared to the Infiniti that was just not for me and as soon as I sat my big butt down in the Tsx I felt in love. Ha. Anyhow Robert showed me all the cool features of the navigational system and I had to have the car. I can even talk to my car now, how cool is that?! More

I had a great experience at Goodson Acura as their sales person, Mike, was very informative and could explain some features that the salesman at other dealers were not even aware of. David in finance gave m person, Mike, was very informative and could explain some features that the salesman at other dealers were not even aware of. David in finance gave me a great deal on a warranty or service contract. Mike was very upfront with me about their pricing and unlike the other dealers, nothing changed when I came in to actually purchase my Tsx. More

Lance was terrific to work with. He knew everything about the car and answered all my questions. The vehicle I purchased was priced very competetively and after my dad talked to Lance and the sales manager the car and answered all my questions. The vehicle I purchased was priced very competetively and after my dad talked to Lance and the sales manager on the phone, he was confident enough with how I was going to be treated. I will be buying my next vehicle from Lance and Goodson Acura again. More

I've had Hondas so far and assumed Acura will at least be equal to or better than a Honda. I've had problems after problems with this car. The service department is a joke, never delivering the car on time equal to or better than a Honda. I've had problems after problems with this car. The service department is a joke, never delivering the car on time or doing the service they promised. Worst of all they will lie through their teeth. I have had an Infiniti and Lexus and would recommend these any day over Acuras. And if you do get one, don't go there for followup service. More

I have purchased 3 vehicles from Goodson Acura now and have serviced there for years. Everyone I have worked with over the years have been great. Sometimes you forget how well you are treated until you go have serviced there for years. Everyone I have worked with over the years have been great. Sometimes you forget how well you are treated until you go to another dealership. I guess that is why I am adding this review as I would have never thought about it until now. Keep up the great work Goodson. More