Goodson Acura of Dallas

We brought our 2020 Acura TLX to Goodson Acura of Dallas because of a loud banging/knocking engine noise. We specifically raised concern about the vehicle’s prior connecting-rod-bearing safety recall and wh because of a loud banging/knocking engine noise. We specifically raised concern about the vehicle’s prior connecting-rod-bearing safety recall and whether the noise could be related. Goodson charged us approximately $200 to diagnose the vehicle and told us the problem was the high-pressure fuel pump. They quoted us a very substantial amount to replace that single pump. We declined that repair. The engine then failed before either fuel pump was replaced. Only after the engine failure were the fuel pumps replaced elsewhere. That sequence matters. The later fuel-pump replacement cannot explain away the original knocking/banging complaint or the engine failure because the engine had already failed before those pumps were replaced. I have repeatedly asked Goodson to provide the actual diagnostic evidence showing how they ruled out the connecting-rod bearings, crankshaft, or a problem associated with the vehicle’s prior engine recall when it originally came in making this serious engine noise. So far, I have not been provided documentation showing bearing measurements, photographs, physical inspection findings, oil analysis, teardown findings, or other mechanical evidence demonstrating that the recalled engine components were inspected and ruled out. Instead, Goodson has emphasized that the recall had previously been performed by another Acura dealership and that Acura’s system showed no open recall. That does not answer the question. A recall being marked “completed” in a computer system does not establish that the engine was mechanically sound when we later brought the vehicle to Goodson with a loud knocking/banging complaint. Nor does it explain what testing Goodson performed before concluding that the high-pressure fuel pump was responsible for the noise. This is what concerns me most: we brought them a vehicle making a serious engine noise, specifically raised the prior engine-bearing recall, paid for a professional diagnosis, were told the issue was the high-pressure fuel pump, and the vehicle was returned to us. The engine then failed before that fuel pump was ever replaced. My wife was driving this vehicle. A serious internal-engine failure at highway speed can present an obvious safety risk. We took the vehicle to an Acura dealership precisely because we wanted the abnormal noise professionally evaluated before something worse happened. I am not asking anyone reading this review to simply accept my conclusion about what caused the engine failure. I am asking Goodson to produce the diagnostic evidence supporting the conclusion they gave us before the engine failed. If a dealership tells a customer that a serious knocking engine noise is caused by a fuel pump rather than a potentially dangerous internal-engine problem, there should be objective diagnostic evidence supporting that determination. I will update this review if Goodson provides the requested diagnostic records, photographs, measurements, technician findings, or a substantive explanation of how the internal-engine components were ruled out. More

This dealership has serviced all of my Acuras since the late 80’s. Great service and friendly employees. However The lack of loaner cars is a big problem at the moment late 80’s. Great service and friendly employees. However The lack of loaner cars is a big problem at the moment More

Thank you for the courtesy and professionalism throughout the repair process. Repairs can be stressful, but it's refreshing to be treated with respect. the repair process. Repairs can be stressful, but it's refreshing to be treated with respect. More

Goodson has completed all major service requirements with no outstanding issues. All service advisors have been professional and helpful whether that be in adjusting times or providing loaners. They were hel no outstanding issues. All service advisors have been professional and helpful whether that be in adjusting times or providing loaners. They were helpful in noting known issues with my MDX Advance. More

Service was completed as requesting in a timely manner. Service advisor provided wait time and was accurate. Service advisor provided wait time and was accurate. More

I have been coming to Goodson over 20 years to purchase or service vehicles. There are few dealers left who consistently provide great and fair service or service vehicles. There are few dealers left who consistently provide great and fair service More

Best place to get services on my Acura. Happy with the prices and details of services. Happy with the prices and details of services. More

I have now purchased three cars with Courtney. What I am happy to say is that all three purchases have been excellent experiences when purchasing the car. Courtney is up front, honest and an ope What I am happy to say is that all three purchases have been excellent experiences when purchasing the car. Courtney is up front, honest and an open communicator to work towards putting you into the car of your choice for a deal that everyone involved can be happy with. Will always use Courtney and Goodson on the next purchase. More

Longtime customer. They always deliver a quality experience. From the Reps to the refreshments. It's all good. They always deliver a quality experience. From the Reps to the refreshments. It's all good. More