Goodwin Chevrolet Brunswick

Great service! I was just over my warranty and they got GM to cover the repair. I was just over my warranty and they got GM to cover the repair. More

Very good and thorough service and everyone was very friendly and knowledgeable. Hard to ask for more! Even drove me home while I waited! friendly and knowledgeable. Hard to ask for more! Even drove me home while I waited! More

I like the process that Goodwin uses in reviewing the status from a maintenance perspective with customer. status from a maintenance perspective with customer. More

Jon at Goodwin Chevrolet is an outstanding specialist and represents Goodwin’s very well! Thank you. represents Goodwin’s very well! Thank you. More

James was great. He answered all my questions, no pressure at all. He amazing, didn't show me cars out of my price budget, (but allowed me to see cars I was curiou He answered all my questions, no pressure at all. He amazing, didn't show me cars out of my price budget, (but allowed me to see cars I was curious about). Dillon in finance was so enthusiastic and very knowledgeable. It was the best experience buying a car that I have ever had. Goodwin Chevrolet Brunswick is the best! More

Very professional Straight and to the point. Very thorough and does not miss a beat Very thorough and does not miss a beat More

Great service, came in for 2 recalls, in and out as promised. Alexis was great! promised. Alexis was great! More

Michael was very professional neat appearance time frame was very good. Sent a video of what the mechanic was doing as he went through the car . Very nice touch. frame was very good. Sent a video of what the mechanic was doing as he went through the car . Very nice touch. More

I had a 9 AM appointment and dropped my car off at 7 AM using the key drop, filling out the required form as instructed. I assumed this meant my car would be worked on at the scheduled time. Instead, I rec using the key drop, filling out the required form as instructed. I assumed this meant my car would be worked on at the scheduled time. Instead, I received a call to “confirm” my appointment before they would even begin. By the time I was able to return that call, it was 10 AM, and I was under the impression that the work should have already been underway. When I called back, I was asked if I needed the car back by a certain time since they were open until 4 PM. I explained that I expected it to have already been started and that I wanted it back as soon as possible. At 11:03 AM, I received another call saying my car was ready, but it needed a light replaced in order to pass inspection. I agreed to have the light replaced and the sticker done, and was told this would push pickup from 12 PM to 1 PM. That was fine with me as long as everything was taken care of. At 1 PM, I went to the dealership and sat in the lot waiting for the call to pick up my car. At 1:26 PM, I was finally contacted—only to be told they couldn’t do the light or the sticker after all because the part wasn’t in stock, and that my car would “be done soon.” At this point, I was frustrated as the delay no longer made sense, given that the service I was told I was waiting on wasn’t even going to be completed. My car wasn’t brought out of the garage until 2 PM. To add to the frustration, when I asked about warranty details (specifically whether I had to continue using Goodwins for oil changes), the service rep brushed off my question instead of actually looking up what warranty I have. While the staff themselves are polite, the overall service and communication are consistently poor. I’ve had issues with Goodwins since the day I bought my car, and this visit reinforced the lack of organization and clear communication. Based on my experience, I cannot recommend this dealership’s service department. More

Service scheduled at least 8 days before competitor. Work done accurately and neatly, Shuttle to pick up for retrieval of repaired vehicle clean and comfortable with pleasant, knowledgeable driver. Work done accurately and neatly, Shuttle to pick up for retrieval of repaired vehicle clean and comfortable with pleasant, knowledgeable driver. More