Goodwin Chevrolet Brunswick

my wife and I have done business with goodwins in the past but rarely with their service dept. I brought my wifes van in to have it looked at for a starting problem. I spoke with a guy named rick who as past but rarely with their service dept. I brought my wifes van in to have it looked at for a starting problem. I spoke with a guy named rick who assured me they would look at the vehicle and call me with an estimate the same day.. well a couple of hours later rick did call me and told me the bad news that my wifes van needed a couple of thousand dollars worth of work. it needed a new fuel pump and a lower intake manifold gasket. I thanked rick for the estimate but decided it just was'nt worth fixing for that amount, which I thought was extremely high. so the next day me and my wife went down to pick up the vehicle and to purchase a preowned vehicle we had seen on line at the dealership. Here's where the problem started, I spoke with a service writer about picking up the van and was completely taken off guard when he told me that there was a charge of about $150.00 for looking at the van. That to me is highway robbery, being a certified mechanic myself I know that time was involved, but $150.00 and then not fully explaining this charge before hand is to me dishonest. the service writer rick knew that i was clearly upset but did nothing than say " well time cost money". needless to say we did not buy that vehicle from goodwins, I did call the dealership after getting home and spoke with their service manager chris who promptly agreed to refund some of the money via a check which I do appreciate. but unfortunately sometimes you only have one chance to make a first good impression. After explaining this to my neighbor who was also going to go down an get a truck from goodwins he also decided to purchase from another dealership. My family has purchased several vehicles from goodwins, but from now on we will no longer do any business with them , dishonesty and price gouging is something that I will not tolerate as a working man. This dealership should be trying to help people during this recession not trying to rip them off. buy elsewhere and definitely get your service elsewhere. there still are some honest dealerships out there unfortunately this is not one of them. More