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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,561 Reviews
Call Service Center (608) 607-3724

2,561 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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January 10, 2024

Great customer service. Speedy wait time. Friendly staff. Left my vehicle looking great after a wash. More

by DKOTEMA
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisha Lone
Report | Print
Jan 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 10, 2024

I was glad to come and drive the truck with the technician and help determine what the problem was. Seems good now. More

by cwlund1974
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisha Lone
Report | Print
Jan 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

January 10, 2024

A very great place for service, treated with respect and dignity Honestly I wouldn't take my vehicles anywhere else More

by dale41535
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisha Lone
Report | Print
Jan 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! We do hope we can be of assistance in the future. Take care!

January 10, 2024

It was very quick and effective It was very quick and effective. They are doing great work on my vehicle More

by anastasia.p.swanson
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisha Lone
Report | Print
Jan 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi, it is great to hear everything was done quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 10, 2024

Very accommodating! Elisha was very professional and thorough. Everybody was on time. Thanks for the car wash too. More

by SCOTTMILLER91456
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisha Lone
Report | Print
Jan 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Scott, we are glad that Elisha was able to provide you with such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 10, 2024

Elisha is always great making sure everything is taken care of on my vehicle. Service is fast and always friendly More

by DONB3
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisha Lone
Report | Print
Jan 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

January 10, 2024

Terrible. Was told one thing and another done. Then they tried to get me to spend additional $400 to 'fix' it when it wasn't done the first time. More

by colejames003
Recommend Dealer
No
Employees Worked With
Jeffrey Beran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Beran
Report | Print
Jan 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Sean Tompkins, at 608-754-5511 so that we can make this right.

Jan 14, 2024 -

colejames003 responded

I tried to reach out to him and I was told his response was that I would get $200 off of the repair which made it $400 instead of $600. I was told by the service advisor that I would get a refund and then they changed their mind, hence why they received this review.

January 10, 2024

Great experience and service Prompt pick up and delivery. The only minor thing is they didn't wash my truck. More

by bbhootz
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Beran
Report | Print
Jan 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

January 10, 2024

Very happy with my experience I only wish you took appointments for service. I love my new van More

by maldad
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Beran
Report | Print
Jan 11, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, thanks for sharing! We pride ourselves on quality and professionalism, so we're happy to hear you enjoyed your recent visit!

January 10, 2024

Good service and easy to make an appointment Very nice waiting area and friendly people More

by Jessicaastroud
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Beran
Report | Print
Jan 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Jessica, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

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