Gordie Boucher Ford Lincoln of Janesville - Service Center

A little lack of knowledge on the product, and lots of waiting but overall a good experience. waiting but overall a good experience. More

Service manager was tremendous. Communicated great. Waiting room could use some work. Wish there was sales person around early mornings as I was interested in talking to someone. Communicated great. Waiting room could use some work. Wish there was sales person around early mornings as I was interested in talking to someone. More

It was so nice to be greeted by friendly, helpful team members from the moment I set foot in the door. Dakota was easy to work with, thorough and very helpful. I will certainly return based on this experi members from the moment I set foot in the door. Dakota was easy to work with, thorough and very helpful. I will certainly return based on this experience. More

Friendly service and cashier area. However, on the day of my service I asked how long my oil change would take and I was told 60-90 minutes when I arrived. I had an appointment and was However, on the day of my service I asked how long my oil change would take and I was told 60-90 minutes when I arrived. I had an appointment and was about 10 minutes early. I had to be back to work in just under 2 hours so I should have had plenty of time. After an hour and 15 minutes of waiting, I checked on the status of my vehicle and they had not even started it yet. They offered and ended up giving me a ride to work and then bringing my vehicle to my work once they were done with it. If they would have just told me they were running behind from the beginning they could have just given me a ride to work right away and not wasted over an hour of my time. I would have thought that they would have offered me a discount or coupon for a return visit but they didn't. They apologized when I called to pay but that was it. More

As always, fast and friendly service. Clean environment, courteous staff, easy to schedule appointments, and always thorough service. Clean environment, courteous staff, easy to schedule appointments, and always thorough service. More

Quick and accommodating Pleasant and understanding. Fit me in at the last minute Very much appreciated Fit me in at the last minute Very much appreciated More

I love their work They have great knowledge and care about the job being done about the job being done More

Trusted relationship 40+ YEARS! Their knowledge becomes MY confidence. Great service will result in brand loyalty and future sales. Their knowledge becomes MY confidence. Great service will result in brand loyalty and future sales. More

Prompt service and friendly service. Nice new customer area. Nice video of truck with description. Nice new customer area. Nice video of truck with description. More

Edgar Delgado was very empathetic and understanding to my scary incident with my car shutting down and steering wheel locking up in the middle of an intersection he also communicated with me of updates on my scary incident with my car shutting down and steering wheel locking up in the middle of an intersection he also communicated with me of updates on my car being fixed Because my car only had 1,888 miles on it he was sure to make sure everything was under warranty and he was extra cautious about the car being safe for me to drive I haven't driven it yet but I feel more comfortable because of Edgar More