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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,517 Reviews
Call Service Center (608) 607-3724

2,517 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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January 12, 2025

Th person assisting me was knowledgeable, pleasant. And kind. He didn't push any services on me. But let me know what to expect next. More

by Thechief75
Recommend Dealer
Yes
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Jan 13, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come! Sean Tompkins Service Manager 608-754-5511

January 11, 2025

Everything was great! From the sales process to financing was very easy and enjoyable. Well done! More

by BRIAN_R
Recommend Dealer
Yes
Employees Worked With
Reilly West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Chesebro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Brian: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

January 11, 2025

Dakota was very helpful and communicated well when it came to the issues with my car and the amount of time it would take More

by Brandan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, Brandan, and we hope to see you again! Sean Tompkins Service Manager 608-754-5511

January 11, 2025

Extremely happy with the services, as always each person I dealt with was polite and professional. More

by SKPERSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

January 10, 2025

Very responsive and efficient. Customer service is great. Delivered vehicle to workplace upon completion of the work. More

by jfdkessenich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to hear Elisha and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

January 10, 2025

Excellent customer service with Elisha setting me set up for my first visit. Doing oil change on Saturday was so easy and I loved meeting Tikka as well. More

by LMCMAMAMIA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with Elisha and our team. We're glad to hear we delivered such a great experience! Sean Tompkins Service Manager 608-754-5511

January 10, 2025

Getting high priced on service. Can get done in Madison for $79 . Same service offered also. More

by SLOTTEN54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Sean Tompkins Service Manager 608-754-5511

January 10, 2025

Dakota did a great job! We were on a tight schedule and Dakota met all our needs with no problem More

by ALANSMITH59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Alan, We are very happy to hear that Dakota provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

Jan 11, 2025 -

ALANSMITH59 responded

Sean you also did a Great job! Thank you.

January 10, 2025

Great people to work with. Would work with them again. Was an easy transacton. I would give them a 10. More

by KMCECOX
Recommend Dealer
Yes
Employees Worked With
Michael Lou
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Jan 10, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sean Tompkins Service Manager 608-754-5511

January 10, 2025

Easy to use and schedule, with a clean and spacious waiting room. Nice location right off the interstate More

by HBC959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reilly West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

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