Gordie Boucher Ford Lincoln of Janesville - Service Center

New to the Mazda dealership. First visit and was well taken care of. Disappointed that the Dealership service Department doesn't have a laser cutter to do a new key for me and I First visit and was well taken care of. Disappointed that the Dealership service Department doesn't have a laser cutter to do a new key for me and I have to find a lock smith that has one to cut a key for me! I still have to get a code from Mazda to be able to get a key cut! More

Took my fiancee's car in to get a transmission diagnosis and to get radio fixed. I knew the transmission was not working and radio wasnt working. I was pissed it cost me $295.00 just to hear someone tell me and to get radio fixed. I knew the transmission was not working and radio wasnt working. I was pissed it cost me $295.00 just to hear someone tell me what i already knew! A total rip off and I'd probally never come back! Very unhappy and unsatisfied! More

One, if not the best, interactions we've had with a car dealership service department... highly recommended. dealership service department... highly recommended. More

Very helpful and professional from start to finish. Comfortable waiting area Dakota was very helpful and explained everything super well Comfortable waiting area Dakota was very helpful and explained everything super well More

Efficient and friendly The staff were friendly and efficient. They explained my options and also informed me of a recall on my truck. efficient. They explained my options and also informed me of a recall on my truck. More

Provided the guidance needed on how to proceed with getting my car to the service department for repair getting my car to the service department for repair More

setting up the appointment was ridiculous, there's a recall service I wanted to have done when I brought it in for the service, but was told, repeatedly, that the recall for the frozen door latch could recall service I wanted to have done when I brought it in for the service, but was told, repeatedly, that the recall for the frozen door latch could only be done in Winter... It was 16° the day of the service appointment, what a joke the Scheduler is, she just should have been honest and stated the Dealership doesn't want to do the recall. More

Everything was explained and completed on time. Chris was thorough and answered all my questions. Chris was thorough and answered all my questions. More

Everything was on time, as described, and fixed correctly. I feel Brian and his team really cared and did everything they promised correctly. I feel Brian and his team really cared and did everything they promised More

Joe is very knowledgeable and a great people person. Everyone else at the dealership is very friendly and helpful. Everyone else at the dealership is very friendly and helpful. More