Gordie Boucher Ford Lincoln of Janesville - Service Center

I had just brought the vehicle in a few weeks ago for a complete safety check for about $170. It was reported that there were no issues. Then shortly after that the check engine light went on so I brought complete safety check for about $170. It was reported that there were no issues. Then shortly after that the check engine light went on so I brought it in again only to find over $500 of repairs were needed. Why didn't that come up in the safety check? I was also told that I should consider new tires when I brought it in the second time. Why didn't THAT come up in the safety check. I had trusted Boucher because it had seemed different from other dealership service departments eager to add stuff on. I don't feel that way anymore. At the very least the safety check feels like a complete waste of money. More

Good They were friendly ,accommodating and knowledgeable with what they were doing as well as doing it in a timely manner. with what they were doing as well as doing it in a timely manner. More

Managed to reseal my old Ford's engine! Basically, they're rebuilding my Aerostar. Body and paint next. Basically, they're rebuilding my Aerostar. Body and paint next. More

Helpful, knowledgeable, friendly This was the best experience I've had with a dealership service department. experience I've had with a dealership service department. More

Everyone was very helpful and polite. All problems were clearly explained to me. Also enjoyed the complimentary diet coke! All problems were clearly explained to me. Also enjoyed the complimentary diet coke! More

Professional, punctual, informative. They were great. Customer service was great. Very kind and kept me updated on my car. They were great. Customer service was great. Very kind and kept me updated on my car. More

Everything was great the did a quick and easy fix to my issue . Great job done with the car . issue . Great job done with the car . More

Everyone that works there is professional and knowledgeable. Getting service done there is always a pleasant experience. knowledgeable. Getting service done there is always a pleasant experience. More

Listened to what I needed. Made appt. and got it done very quickly and perfect. Made appt. and got it done very quickly and perfect. More

Always been a pleasure. Easy to deal with. The lounge area is comfortable with the refreshments available. Easy to deal with. The lounge area is comfortable with the refreshments available. More