Gordie Boucher Ford Lincoln of West Bend

Bought a vw passat from Gordie Boucher Lincoln in Milwaukee, under 65,000 miles. Good buying experience and all used cars receive a coupon book for a year worth of services. I was told Gordie Boucher Milwaukee, under 65,000 miles. Good buying experience and all used cars receive a coupon book for a year worth of services. I was told Gordie Boucher west bend should have no problems servicing the car for me. I scheduled an appointment for an oil change, told the service worker the specifics of the car and that it needed full synthetic oil. He said no problem we will have everything ready for you. Day of service, I brought the car in and explained to Zarling that I had the used car purchase coupon book and that my car needed full synthetic oil. He first said that I was incorrect and that he would not honor the coupons. I told him that he needs to call the Milwaukee dealership and get this straightened out. He came back and said he would honor their word and service my car. I again explained that my car needed full synthetic oil. He said the mechanic would take care of everything. They took my car back and started working on it. 45 minutes later, Zarling came out to explain that my car did in fact take full synthetic oil but they do not have the oil here. I told him that I explained this on the phone when I scheduled the service. He apologized, but since they had already drained the oil, I had to wait for someone to bring the right oil. The service took over 3 hours, for a simple OIL CHANGE! I asked him if the mechanics would be able to complete the oil change again. He said yes, they just did not have the right oil and that they noted that my car needed full synthetic oil. So I took it back for the second oil change. I again called for an appointment, explained the car specifics, and the issues we ran into last time. The service worker promised they had the right equipment and oil and that they were professionals. The service and future services still took over 2 hours every time. I had the car for about a year and a half and had problems with it after about a year. There was severe engine corrosion (signifying that they either put in the wrong oil or did not understand how to service the car) and at a year and a half the computer in the car started to crash. They treated me as though I was incompetent and did not understand how my own car works. They were rude and rarely apologized for their mistakes. I have family that have had poor buying and servicing issues with Gordie Boucher West Bend before, but I wanted to give them the benefit of the doubt. NEVER AGAIN will I step foot into this dealership for anything. More

Dave Brooks and Srdjan Vujanovic were very helpful and professional. I would recommend Dave and Srdjan to family and friends to shop for a new or used vehicle at Gordie Boucher . Dave and Srdjan were Gr professional. I would recommend Dave and Srdjan to family and friends to shop for a new or used vehicle at Gordie Boucher . Dave and Srdjan were Great......... More

Great people to work with. Would recommend Gordie Boucher of West Bend to anyone. They made my experience very simple. I will be back for my next vehicle...thank you. of West Bend to anyone. They made my experience very simple. I will be back for my next vehicle...thank you. More

I've had some sketchy experiences with dealerships in the past and was hesitant to turn to one for a vehicle. After some extensive research, however, I narrowed down a selection of a couple that I felt I the past and was hesitant to turn to one for a vehicle. After some extensive research, however, I narrowed down a selection of a couple that I felt I would buy from if a decent car turned up. Fortunately for me, a car turned up on Boucher's website so we stopped in. The sales staff was incredibly friendly without being overbearing. While I expected a price inflation, I came away with the Ford Explorer we looked at for a price I can respect. A nice touch was the general manager coming out to meet us before we left and telling us a little about the car (as it was bought and cared for throughout it's lifetime). Would absolutely buy my next car from Boucher Ford! More

I just purchased a used Ford Taurus. This is the second vehicle I have purchased from Boucher Ford in West Bend. I am very happy with my purchase. I feel that I was able to get a fair deal and I was trea vehicle I have purchased from Boucher Ford in West Bend. I am very happy with my purchase. I feel that I was able to get a fair deal and I was treated very well by everyone at the dealership. Joey Brasted was was my salesman again and I would go back to him for the next vehicle I purchase. He is professional and truly helps you to get the vehicle you want for the price you can afford. Thanks Joey and Boucher Ford of West Bend. More

The on-line sales process was fast and efficient. Once at the dealership, the test ride, paperwork and transfer from my trade-in was the smoothest of any vehicle I have ever purchased. the dealership, the test ride, paperwork and transfer from my trade-in was the smoothest of any vehicle I have ever purchased. More

Everyone was very helpful and friendly. Al answered all my questions and was respectful of my financial situation. The business manager was very personable and did not force any option on me that I did not my questions and was respectful of my financial situation. The business manager was very personable and did not force any option on me that I did not want, All calls were answered promptly and efficiently. Follow up calls and emails were appreciated. I know that I can contact Al with any future questions or concerns and he will respond. It was a good experience and I would look to this dealership for any future purchase. More

Wonderful experience all around. Michael went above and beyond to get the truck we wanted. I would not buy from any other sales man. Rebecca in financing was great too work with also. She made the box a fu beyond to get the truck we wanted. I would not buy from any other sales man. Rebecca in financing was great too work with also. She made the box a fun and cheerful place. Thank you everyone at Gordie Boucher of West Bend to make our big purchase easier and enjoyable. No pressure what so ever!! When I am able to purchase another Mustang I will be BACK! More

I had a great experience with Tom & Rodney. Initialy the vehicle I was looking for was not available, but after searching, Tom was able to find one locally. At time of vehicle pick up, Tom introduced me the vehicle I was looking for was not available, but after searching, Tom was able to find one locally. At time of vehicle pick up, Tom introduced me to Rodney. Rodney made the entire process smooth & hassle free. Both Rodney & Tom were very courteous, and treated me with respect. Overall a great experience, I would highly recommend! More

My experience at Gordie Boucher West Bend was a mixed bag. Positives were my salesperson, Shaya Leamon was terrific and went above & beyond to insure my questions were answered. She stayed past closi bag. Positives were my salesperson, Shaya Leamon was terrific and went above & beyond to insure my questions were answered. She stayed past closing to take me through the operations such as the In Touch programming with my new car. The other major positive was the inventory. I drove the 80 miles to this dealership because they had inventory of the Ford Focus ST which was in thin supply in the Fox Valley where I live. Negatives were the hard sell on the exterior/interior treatment and the extended warranty. The extended warranty pitch came during the financing portion of my transaction. My payment options were laid out with various extended warranties included. I consider this borderline unethical as I could have easily signed up for an extended warranty I didn't want. Lastly the internet price was based on taking Ford financing at a rate well above market (over 6%) which essentially increased the price of the car. In the end I got the car I wanted at an OK price but I felt like I have to fight every step of the way. If the locals get the same treatment I'd be surprised to see them return for their next purchase. More