Gordie Boucher Ford Lincoln of West Bend

Much better While I was not impressed originally, they came through in the end. It was a pleasure working with Chris who did EVERYTHING to earn my trust. I got While I was not impressed originally, they came through in the end. It was a pleasure working with Chris who did EVERYTHING to earn my trust. I got a great deal on a GREAT Ford f-150. More

Rip Off on Pricing of Repair Work September 2014. Had an engine oil leak, brought it to Gordie Boucher in West Bend. The engine is a year old, and has a 3 year, 100,000 mile warranty o September 2014. Had an engine oil leak, brought it to Gordie Boucher in West Bend. The engine is a year old, and has a 3 year, 100,000 mile warranty on it. It took THREE visits (in a 10 day period of time) for them to finally fix the leak, as each time they seemed more interested in finding "if the warranty would cover it" than actually fixing the leak correctly. My son told them the first visit where the leak was coming from, as since it was under Ford warranty, they should fix it. When I got the car back this last time, the check engine light was on and it shifted horribly (which it has never done). Upon taking it back to them, the same technician that worked on it the previous times said it was a transmission shift solenoid that would cost $500 to repair, because it was such a "big job to do". I don't know the technician's name, but was told numerous time that he was experienced and knowledgeable. Hmmm..... My son bought a $50 transmission shift solenoid at AutoZone, and transmission fluid. Within 15 MINUTES he had drained the transmission fluid, taken the old solenoid out, put new solenoid in and put new transmission fluid back in the car. Runs like a charm! GORDIE BOUCHER SERVICE DEPT WANTED $500 TO DO THIS! My son did it for $70. I won't go back to them again for any reason, nor do I recommend them. Also, beware the Ford warranty, as it "changes", as we were told. Nice job Ford. More

Fun and exciting. Everyone was awesome to deal with. Srdjan (Serg) was the best car salesman that I've dealt with in the 40 years my wife and I have been buying brand n Everyone was awesome to deal with. Srdjan (Serg) was the best car salesman that I've dealt with in the 40 years my wife and I have been buying brand new vehicles, none of the others compare to him! The finance department went out of their way to find us an extra rebate besides the one they were offering!!!! Very professional ,all great to deal with! Will definitely be back when we need another vehicle. More

Great job! This was the easiest and most customer-friendly car buying experience I have ever had. The sales staff were helpful and knowledgeable, and the finance This was the easiest and most customer-friendly car buying experience I have ever had. The sales staff were helpful and knowledgeable, and the finance director and her staff got the paperwork done in record time! More

Workmanship My company bought a work truck through these guys yesterday (06/11/2014). They installed after market power windows. My company paid for the truck to My company bought a work truck through these guys yesterday (06/11/2014). They installed after market power windows. My company paid for the truck to come with that feature from the factory. The wiring job that the technicians did was an absolute nightmare. They didnt even run the wiring through the right hole. Instead the ran through the bolt hole for the mirror. Now the wiring gets shut in the door every time you close the door. They even wired the passenger side reversed, so up is down and down is up. As for the key fob. We paid for Mykey and didn't receive it. Instead we got a regular key fob. The key fob that we have barely works. When it actually does work. The doors unlock and within a second or two the door automatically locks again. When you unlock the door with the key. You have to hold the key at the unlock position otherwise is locks again. I'm guessing all the locking issues are due to the terrible wiring job. More

Awesome Dealership!! What a great dealership! Both my fiance and I have purchased vehicles here, and they are fair on price both for their new and used vehicles and also What a great dealership! Both my fiance and I have purchased vehicles here, and they are fair on price both for their new and used vehicles and also trade in allowance. They really work to get you the best financing, I got 2.9% which I fine with, but when I got in to sign the paperwork they said they found me 2.84% instead! All employees are professional and educated about their product, without being your typical car salesman that pushes you around. I worked with Troy Ellis, Dave Brooks, Rebecca Minor, & Torre Zweifel, and they were all great to work with. I love my new 2014 Ford Fusion Hybrid SE, great quality car and I'm already getting 44.5 MPG and the engine isn't even broken in yet! I would buy from again! More

LEASING FORD FOCUS This is the 3rd car I have leased from Gordie Boucher. I have always felt like a valued customer and treated with consideration. I felt that the sales This is the 3rd car I have leased from Gordie Boucher. I have always felt like a valued customer and treated with consideration. I felt that the salesman, Al Behnn was not pushy or that he tried to talk me into something that didn't meet my needs. He wasted no time in showing me exactly what I wanted in my price range, and was clear about the new instructions. When I left, I felt as though I could come back anytime to ask him about any issues that might arise. I have often recommended this dealership to friends, letting them know that I always felt I was treated fairly, and that I would got back for future cars. More

Great experience The sales experience at Boucher West Bend was great. I purchased a CPO Ford F-150. The sales and service department we very friendly and answered al The sales experience at Boucher West Bend was great. I purchased a CPO Ford F-150. The sales and service department we very friendly and answered all my questions. More

Bought a vw passat from Gordie Boucher Lincoln in Milwaukee, under 65,000 miles. Good buying experience and all used cars receive a coupon book for a year worth of services. I was told Gordie Boucher Milwaukee, under 65,000 miles. Good buying experience and all used cars receive a coupon book for a year worth of services. I was told Gordie Boucher west bend should have no problems servicing the car for me. I scheduled an appointment for an oil change, told the service worker the specifics of the car and that it needed full synthetic oil. He said no problem we will have everything ready for you. Day of service, I brought the car in and explained to Zarling that I had the used car purchase coupon book and that my car needed full synthetic oil. He first said that I was incorrect and that he would not honor the coupons. I told him that he needs to call the Milwaukee dealership and get this straightened out. He came back and said he would honor their word and service my car. I again explained that my car needed full synthetic oil. He said the mechanic would take care of everything. They took my car back and started working on it. 45 minutes later, Zarling came out to explain that my car did in fact take full synthetic oil but they do not have the oil here. I told him that I explained this on the phone when I scheduled the service. He apologized, but since they had already drained the oil, I had to wait for someone to bring the right oil. The service took over 3 hours, for a simple OIL CHANGE! I asked him if the mechanics would be able to complete the oil change again. He said yes, they just did not have the right oil and that they noted that my car needed full synthetic oil. So I took it back for the second oil change. I again called for an appointment, explained the car specifics, and the issues we ran into last time. The service worker promised they had the right equipment and oil and that they were professionals. The service and future services still took over 2 hours every time. I had the car for about a year and a half and had problems with it after about a year. There was severe engine corrosion (signifying that they either put in the wrong oil or did not understand how to service the car) and at a year and a half the computer in the car started to crash. They treated me as though I was incompetent and did not understand how my own car works. They were rude and rarely apologized for their mistakes. I have family that have had poor buying and servicing issues with Gordie Boucher West Bend before, but I wanted to give them the benefit of the doubt. NEVER AGAIN will I step foot into this dealership for anything. More

Dave Brooks and Srdjan Vujanovic were very helpful and professional. I would recommend Dave and Srdjan to family and friends to shop for a new or used vehicle at Gordie Boucher . Dave and Srdjan were Gr professional. I would recommend Dave and Srdjan to family and friends to shop for a new or used vehicle at Gordie Boucher . Dave and Srdjan were Great......... More