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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,384 Reviews
Call Service Center (262) 346-9894

1,384 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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February 15, 2024

Not as timely as I had hoped and had to take a picture of the label with the vin # after I got home to complete the safety recall info because they had forgotten to take it there. Otherwise I would have had More

by cindyforston5
Recommend Dealer
Yes
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Feb 16, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Cindy, we regret to hear that you are displeased with your recent experience with us. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Joe Hohmann, at 262-338-3379 so that we can make this right.

February 15, 2024

It was a great experience. Monica took care of everything with the warranty company and was super helpful. More

by SELNESSD
Recommend Dealer
Yes
Employees Worked With
Monica in service
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Feb 16, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we are glad that Monica was able to provide you with such a great experience! If you're ever in need of more help, please let us know!

February 14, 2024

John my rep was very helpful I have nothing more to say The more words More

by Scott.segrin
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
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Feb 15, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Scott, we are lucky to have John on our team! Please let us know if we can ever help you in the future.

February 14, 2024

Went smoothly John was ready for me and he was efficient I am pleased with John More

by mschreier
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
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Feb 15, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we're so glad you enjoyed working with John! We will be sure to share your kind words with him! We do hope we can be of assistance in the future. Take care!

February 14, 2024

He didn't seem knowledgeable on the brand. I had to re-explain the reason for bringing my NEW vehicle in for service when he told me it was ready for pickup and is wasn't serviced. He did not More

by dspasbrig
Recommend Dealer
No
Employees Worked With
Justin in service
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Feb 15, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, it is disappointing for us to hear that your experience was anything less than great. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Chris Flynn, at 262-338-3379 so that we can make this right.

February 14, 2024

They listened to our issue and worked to diagnose the problem. Both men gave us great service. More

by RCDEMING5
Recommend Dealer
Yes
Employees Worked With
John and Jacob
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Feb 15, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!

February 13, 2024

They are responsive and get the work done as planned. The work is done correctly and the staff is easy to work with More

by KORLOFSKI
Recommend Dealer
Yes
Employees Worked With
Jacob
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Feb 15, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if we can ever help you in the future.

February 11, 2024

Fast, pleasant and efficient Easy, accurate and fair price. Close and convenient, cost effective. Excellent work More

by Upnorth12994
Recommend Dealer
Yes
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Feb 15, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, it is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do!

February 11, 2024

About what was expected. Friendly service. Got me in and out in a reasonable time. More

by Bensont63
Recommend Dealer
Yes
Employees Worked With
Joey, the hat.
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Feb 15, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Ben, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

February 11, 2024

John is my go to for scheduling appointment because of friendliness and prompt. Make you feel welcome and part of the family. More

by smyrhum
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
Report | Print
Feb 15, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Wonderful to hear! We're so glad you enjoyed working with John. We appreciate your business and look forward to helping you in the future and to keep you 100% satisfied!

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