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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.5
1,224 Reviews

1,224 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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January 28, 2020

Scheduled maintenance Brought my Ford Edge in for its 10,0000 miles scheduled maintenance. Everything went very well. Had an appointment and was taken care of right away. More

by 920247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rivera
Jan 30, 2020 -

Gordie Boucher Ford of Kenosha responded

We hope you are loving your new Ford Edge and it is so gratifying to hear you have had multiple successful service appointments with us as well!

January 28, 2020

Very pleased with the personnel and customer service. Haley Van Buren was extremely helpful and pleasant. I came in early and she took care of me and I was out before my original appointment time. Than More

by NLR1107
Recommend Dealer
Yes
Employees Worked With
Haley Van Buren
Jan 30, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing! Haley and the rest of the Boucher team do everything they can to provide quality service to each customer!

January 28, 2020

Was able to get my car in sooner...was told about 30 thousand mile check up. And 2 days before I was offered 15% off...not this time ...only 2 days later More

by CRODRIGUEZ723
Recommend Dealer
Yes
Employees Worked With
Haley Van Buren
Jan 30, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for bringing this to our attention. When you have the opportunity, please contact us at 262-697-0700 so we can discuss this situation further.

January 28, 2020

Fast friendly service Came in for recall fast and easy nice waiting room. Friendly salesmen that made a point to talk to people in the waiting room. All Good! More

by DANIELKOBER23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joshiwa Allen, Haley Van Buren
Jan 30, 2020 -

Gordie Boucher Ford of Kenosha responded

Daniel, thanks for sharing! Our Service Team does everything they can to provide quality service to each and every customer!

January 28, 2020

Very Professional Staff Brad was able to quickly work to get me a loaner vehicle while mine was being worked on overnight. Also helped me to get my hitch off of my trade vehi More

by SOX14_WI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2020 -

Gordie Boucher Ford of Kenosha responded

We are so happy to hear Brad went the extra mile for you!

January 27, 2020

My 2015 Ford Edge Jesse Guadarrama is a long time employee at this location; I am not sure why he isn't in your list. He is always thorough, professional and polite. More

by CPASCUAL907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Guadarrama
Jan 27, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your kind words about Jesse!

January 27, 2020

Service New battery was all that was needed. They checked out alternator and worked up an estimate for other work that could be needed. Always a good experie More

by WALDOS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Gordie Boucher Ford of Kenosha responded

We are glad we can always provide you with a positive experience!

January 27, 2020

fixed our 'check engine' issue. Thanks Brought our car in late one evening when the 'check engine' light went on. They did the diagnosis that evening, ordered the part, and fixed the follo More

by Stcallan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rivera
Jan 30, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for this review and recommendation!

January 26, 2020

Engine light on Repaired in one day. The service writer was great. He explained everything to my satisfaction. I will use their service department again.Thank you Bou More

by RMBRTHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Gordie Boucher Ford of Kenosha responded

It was our pleasure! We look forward to your next visit!

January 25, 2020

Your service was great. But 500 bucks to change 8 sparkplugs Is way to much. Not only that but charging 37 dollars for and air filter maybe is way to much I'll start to find service someplace else More

by LFB323
Recommend Dealer
No
Employees Worked With
Bradford Titone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin Alessi
Jan 27, 2020 -

Gordie Boucher Ford of Kenosha responded

We are very sorry you were not completely satisfied with your service. Unfortunately, we are unable to find your name in our system, but we would like the opportunity to discuss this situation further with you. At your earliest convenience, please contact our Service Manager, Belal Barakat, at 262-697-0700. We look forward to speaking with you and working towards earning back your business.

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