Bradford Titone

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback, and we sincerely apologize for the ongoing frustration with your Expedition’s running board issue. We understand how disappointing it is to bring your vehicle in more than once without a clear resolution, and we regret that we haven’t met your expectations. This is not the level of service we strive for at Gordie Boucher Ford of Kenosha, and we want to make it right. We’d appreciate the opportunity to take a closer look and have a senior technician evaluate the concern directly. Please reach out to our Service Manager Belal Barakat at 262-697-0700, and we’ll make this a priority. Your satisfaction is important to us, and we appreciate the chance to earn back your trust. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We’re glad to hear the overall service met your expectations, but we sincerely apologize for the mix-up with your contact information. Clear and accurate communication is essential, and we regret that we fell short in that area. We appreciate you bringing this to our attention and will work with our team to ensure it doesn’t happen again. Thank you for giving us the opportunity to improve—we hope to provide a smoother experience on your next visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We’re so glad your first experience with us was a great one, on-time, thorough, and courteous is exactly what we aim for. We're especially happy to hear that our valet service made a positive impression and helped make your visit even more convenient. We appreciate you choosing Gordie Boucher Ford of Kenosha and look forward to serving you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you so much for the wonderful review! We’re thrilled we could help make your trip to Wisconsin a little smoother especially during such a special time celebrating your grandson’s graduation. Katie and Bradford will be so pleased to hear your kind words. Their dedication to getting you in last minute, diagnosing the issue, and getting you back on the road quickly is exactly the level of service we strive for at Gordie Boucher Ford of Kenosha. We truly appreciate your trust in us, even from out of state, and we’re grateful for the opportunity to assist you. Safe travels, and congratulations again to your grandson! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We’re so glad to hear that Alfredo in sales and Bradford in the service department took great care of you. It’s always our goal at Gordie Boucher Ford of Kenosha to provide a seamless and positive experience—from the showroom to the service bays. We truly appreciate your trust and are happy we could help resolve the issues and make your visit a great one. Thanks again for choosing Boucher! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the excellent review! We’re so glad you had a great experience and enjoyed our pickup and drop-off service—it truly is a game-changer for convenience. At Gordie Boucher Ford of Kenosha, we’re always looking for ways to make vehicle service as easy and stress-free as possible. We appreciate your recommendation and look forward to serving you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your honest review. We sincerely apologize for the lack of communication and the extended time your vehicle was with us. We understand how important timely updates are especially when you're out of town and regret that we fell short in this instance. While we’re glad the issue was ultimately resolved and your vehicle is back in great shape, we know the experience didn’t meet our usual standards. As a gesture of goodwill for the inconvenience, we’d like to offer you a complimentary service for your next service visit. We left you a voicemail to discuss this service please feel free to give us a call back at your earliest convenience at 262-697-0700. Your satisfaction means a great deal to us, and we truly appreciate your patience and continued trust. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We're thrilled to hear you're enjoying our new facility and that Bradford provided helpful, attentive service during your recent visit. At Gordie Boucher Ford of Kenosha, we’re committed to keeping our customers informed and comfortable every step of the way. We truly appreciate your support and look forward to continuing to provide you with top-notch service in our upgraded location! Sal Pappalardo General Manger

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We’re so glad to hear that Bradford provided friendly, attentive service and kept you updated throughout your visit. At Gordie Boucher Ford of Kenosha, we believe clear communication and exceptional care make all the difference. We appreciate you choosing our dealership and look forward to assisting you again—whether it’s for routine maintenance, repairs, or your next vehicle! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We’re proud to consistently provide excellent service and detailed vehicle care to our valued customers. It means a lot to hear that you appreciate our team’s attention to detail and that you enjoyed the comfort of our dealership’s waiting area. We look forward to continuing to provide you with top-notch automotive service at every visit. Sal Pappalardo General Manager