Gordie Boucher Ford of Kenosha - Service Center

Always keep me up on what is happening on my truck. It's a 1997 and with their care it still runs well. Bradford is always helpful and does his best to get us a great deal and keep us informed. a 1997 and with their care it still runs well. Bradford is always helpful and does his best to get us a great deal and keep us informed. More

Always polite and professional, ready and willing to take care of you without hassles Their oal is to have satified customers and they mean it care of you without hassles Their oal is to have satified customers and they mean it More

The Service employees are kind and not pushy with additional work. When purchasing the car I didn’t appreciate the initial low ball price for my trade in. It was only 3/4 years old, excellent condi additional work. When purchasing the car I didn’t appreciate the initial low ball price for my trade in. It was only 3/4 years old, excellent condition and top of the line. There was a constant back and forth nonsense until finally getting close to the price I wanted. It’s disrespectful. More

Was able to take care of my needs for repair on my SUV and keep me informed on the work they did doing a great job and keep me informed on the work they did doing a great job More

We had a major service issue and they got right on it!The attention to addressing the problem was great and their solution to getting us on our way was fantastic!They continue to shine brighter!Tony went abo attention to addressing the problem was great and their solution to getting us on our way was fantastic!They continue to shine brighter!Tony went above and beyond More

As always, Gordie Boucher Ford's service department hit a home run for me. I had a remote start installed at Best Buy a year ago and they tapped into the wrong cable for power which prevented my vehicle from home run for me. I had a remote start installed at Best Buy a year ago and they tapped into the wrong cable for power which prevented my vehicle from communicating with the emission testing equipment. The technician re-wired the on board diagnostic hardness and re-wired the remote start. I should have gone to them for the remote start to begin with. Michael Yager, one of the service department staff, was just so helpful throughout this process and ever so nice. More

Most excellent as always!! Friendly from the start. Everything is gone over to make sure all my needs are met. Appropriate suggestions made for additional service and upcoming procedures as well. Thank Everything is gone over to make sure all my needs are met. Appropriate suggestions made for additional service and upcoming procedures as well. Thank You!!! More

One of my pet peeves is when I enter an establishment and I am ignored. I understand phone conversations need to progress, and computer input is vital to any business, however, it only takes 10 seconds to ac I am ignored. I understand phone conversations need to progress, and computer input is vital to any business, however, it only takes 10 seconds to acknowledge the person standing in front of you with a simple "one moment please I will be right with you." This courtesy was not extended to me until another service rep intervened and welcomed me. The work on the van was done in a timely fashion. Except now the van is dead in our driveway, new battery was installed on 12/8/20 makes me question the quality of work done. More

I've dealt with Mike Yager and the Service Department twice in the past couple years and in both cases they have both been friendly, communicative, proficient and diligent. twice in the past couple years and in both cases they have both been friendly, communicative, proficient and diligent. More

It took two weeks to repair my truck. very poor communication. Service writers seem to be in a foul mood every time we talked. I have talked to management and there was no follow up. communication. Service writers seem to be in a foul mood every time we talked. I have talked to management and there was no follow up. More