Michael Yager

Gordie Boucher Ford of Kenosha responded

Thank you for your five-star rating. We’re happy to hear Michael treated you so well and that your Ford was ready right on schedule. Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for your review we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Mike did a great job keeping everything organized and helping throughout the process. We also appreciate your understanding regarding the additional time it took to complete the work. That said, we understand how important timely service is, and we’ll continue working to improve communication and efficiency so we can provide an even better experience next time. Thank you again for your feedback, and we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue, or if you'd like to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Sal Pappalardo General Sales Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

I’m very sorry to hear about your experience, this is definitely not acceptable and not the level of care we expect at Gordie Boucher Ford of Kenosha. Water getting inside your vehicle and a concern with the moonroof not working is something we take very seriously, and I completely understand your frustration. I would like to personally get involved and make this right for you as quickly as possible. You can email me directly @ sal.pappalardo@boucher.com at your earliest convenience, or send me your contact information so I can reach out to you right away. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear Mike went above and beyond to get your Explorer repaired and that the workmanship met your expectations. Providing quick, high-quality service is exactly what we strive for. We’ll be sure to share your kind words with him, he’ll really appreciate it. Thank you again for trusting us with your vehicle. We look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the incredible 5-star review—we truly appreciate your continued trust in our team at Gordie Boucher Ford of Kenosha. It’s great to hear that Mike kept you informed every step of the way and made the repair process smooth. Clear communication makes all the difference. We’re also glad Drew continues to take such great care of your SUV “magician” is a great way to describe it! Keeping your vehicle running at its best is exactly what we strive for. And it means a lot to hear that Tristen is still making sure you’re well taken care of, even years after your purchase. That kind of long-term relationship is what we’re all about. Thank you again for your kind words about our team. We truly appreciate your support and look forward to seeing you again on your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback we truly appreciate you sharing your experience. We’re glad to hear our team was friendly and that your service was completed in a timely manner. That’s exactly what we strive for at Gordie Boucher Ford of Kenosha. We also understand your frustration regarding the module being on backorder. Unfortunately, some parts can have extended lead times, but we should always communicate that clearly and keep you updated along the way. If you have any questions or would like an update on the status, please don’t hesitate to reach out we’re here to help and will make sure you’re taken care of as soon as the part arrives. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback, we truly appreciate you taking the time to share your experience. We’re glad to hear the rest of your visit was a 5-star experience, but I’m very sorry to hear about the situation with your personal items during the valet pickup. That’s not the level of care or attention we expect from our team. I would like to make this right for you. If you’re able to, please email me a link to the dog leash and I’ll take care of replacing it for you. We truly appreciate your understanding and the opportunity to address this. Our goal is always to provide a complete 5-star experience, and we’d value the chance to turn this around for you. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you feel well taken care of every time you visit. Our team works hard to make sure every customer has a comfortable and first-class experience while their vehicle is being serviced. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback and we look forward to seeing you again on your next visit. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Mike Yager was able to quickly identify the issue with your car and point you in the right direction during your service visit. Our team works hard to make sure every customer gets clear guidance and helpful service. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback and we look forward to helping you again in the future. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha