Gordie Boucher Ford of Menomonee Falls - Service Center

Ford Recall I went in for a Ford recall. Service was very quick. Everyone was really friendly. I do feel that there was very little customer parking available at I went in for a Ford recall. Service was very quick. Everyone was really friendly. I do feel that there was very little customer parking available at the service entrance. More

Fixed the 2nd time Hard to believe a connector not properly seated was missed at the factory on a brand new Ford F150 and was missed even by the dealership during its fi Hard to believe a connector not properly seated was missed at the factory on a brand new Ford F150 and was missed even by the dealership during its first appointment to fix the inoperative rain sensor. Dealership went through a full replacement on the first fix overlooking the connector. Good news is the dealership called Ford Service to find other causes to the failure and found the root cause. Bri and team was efficient in finding it this time, fixing and confirming the fix prior to my arrival. My first visit was a 1 star with an argumentative service rep saying it was fixed. Now, I have to give credit to the team for getting it done quickly and effectively. Glad it was raining so I was able to drive off the lot confirming it worked for the first time since I owned it. More

Always happy with service and how I am treated. On time service and prompt about the time of service. Would recommend to family and friends time service and prompt about the time of service. Would recommend to family and friends More

brought car in for maintenance and possible brake problems. brakes needed to be replaced, although the price was more than I expected; I felt that my car would be serviced more efficiently by service technician brakes needed to be replaced, although the price was more than I expected; I felt that my car would be serviced more efficiently by service technicians whose job is to work on Ford cars. I am totally satisfied with the service and the friendly employees I came into contact with, from the young lady who scheduled my appointment, to the shuttle service driver, The experience was very pleasant. Kudos to Gordie Boucher. I want to purchase a newer model of my Escape and I will be returning to you. Sincerely, Eloise Humphrey More

Warranty work Had to drop off vehicle prior to scheduled repair due to leak from differential. No issue getting a loaner. Truck was fixed next day and ready to go o Had to drop off vehicle prior to scheduled repair due to leak from differential. No issue getting a loaner. Truck was fixed next day and ready to go one day before original schedule. More

Very Pleasant Service Experience Needed to get in for The Works (oil change, tire rotation, inspection) When I called to make the appointment, I spoke with Robert. He handled that s Needed to get in for The Works (oil change, tire rotation, inspection) When I called to make the appointment, I spoke with Robert. He handled that smoothly. When I came in I was greeted by name by Mercedes. She was so pleasant. The work was completed quicker than I expected. Excellent service. More

Outstanding Service Excellent service from this dealership every time I come here. Mercedes Taft took care of us. We arrived an hour earlier than our scheduled appointmen Excellent service from this dealership every time I come here. Mercedes Taft took care of us. We arrived an hour earlier than our scheduled appointment. Mercedes promptly logged us in and explained what was going to happen. Very knowledgeable. More

Courtesy It is a pleasure to deal with intelligent, thoughtful people; especially when they service the car with an "eye" to its future needs and performance. It is a pleasure to deal with intelligent, thoughtful people; especially when they service the car with an "eye" to its future needs and performance. More

Dead Battery on Escape Dealer responded immediately. Installed new battery and charged 20 bucks. Requires removing air intake housing and all. Would have taken me an hour a Dealer responded immediately. Installed new battery and charged 20 bucks. Requires removing air intake housing and all. Would have taken me an hour at least.Totally happy. More

My car had just over 100K miles on it and I needed to ensure I could use it for another 100K. I called and talked with Mercedes and she helped me with answering any questions I had. I spent ~$2500 on var ensure I could use it for another 100K. I called and talked with Mercedes and she helped me with answering any questions I had. I spent ~$2500 on various items (tires, suspension, battery, etc) and she was very informative on why I needed things thing replaced. She also spent her lunch cleaning my car! She and the mechanics did a good job with my car! Thanks! More