Gordie Boucher Ford of Menomonee Falls - Service Center

Oil Change In the morning I had called to schedule an appointment for an oil change, and had to leave a message. No one called me back, so at the end of the day In the morning I had called to schedule an appointment for an oil change, and had to leave a message. No one called me back, so at the end of the day I called again and got through. I experienced fast and friendly service at my recent oil change. I feel the service was good. More

Great service Very efficient... and the best service writer ... Mercedes Better give her a raise because she is the best ever! Everyone is very friendly there! Very efficient... and the best service writer ... Mercedes Better give her a raise because she is the best ever! Everyone is very friendly there! Katie More

Fast Service I needed a fuel pressure sensor replaced on my 2015 Fusion. Robert Krueger was able to get my car in for service the same day I dropped it off. The te I needed a fuel pressure sensor replaced on my 2015 Fusion. Robert Krueger was able to get my car in for service the same day I dropped it off. The technicians was done the next day. Car runs great again. Thanks to Robert and everyone at Ford Menomonee Falls. More

Fast and Friendly Service The service that I received yesterday was fantastic, I was greeted the moment I pulled in,and the wait did not seem long at all. The service that I received yesterday was fantastic, I was greeted the moment I pulled in,and the wait did not seem long at all. More

Oil change/brakes Charles is the best. He organized all my car needs and made sure that everything was done correctly. Great service is why I keep coming back . Also Charles is the best. He organized all my car needs and made sure that everything was done correctly. Great service is why I keep coming back . Also appreciated the ride Bob provided me. More

New tires Robert in Service is always very helpful and friendly and willing to explain things to me. I ask for him when I bring my car in. Robert in Service is always very helpful and friendly and willing to explain things to me. I ask for him when I bring my car in. More

Best Service Department Everyone in the service department goes above and beyond to attend to my service needs. I wouldn’t change a thing. I’ve never had service this good fr Everyone in the service department goes above and beyond to attend to my service needs. I wouldn’t change a thing. I’ve never had service this good from any other auto dealer. More

Great Service . Very friendly. They got me in and out in less time than estimated. Could not have done a better job. Thank you to the entire service staff! . Very friendly. They got me in and out in less time than estimated. Could not have done a better job. Thank you to the entire service staff! More

Service is good but The work they do seems to be good but the demeanor and lack of people skills of Robert turns me off a bit. When there was an unexpected fix discovered The work they do seems to be good but the demeanor and lack of people skills of Robert turns me off a bit. When there was an unexpected fix discovered in a previous appointment, all Robert provided was the tech jargon and a lack of empathy for the extra several hundred dollars I was now supposed to fork over. I saw him do it that same day to another couple that was sitting there too and they were also upset at the lack of explanation of the need and empathy for our new found bill. Not to mention I had to call in a couple weeks later after my initial appointment to see when my next appointment was Robert had forgotten to call me back. More

Service oriented Robert and the team were great. Communicated throughout, offered shuttle service and helped explain what was to be done. Excellent customer service, h Robert and the team were great. Communicated throughout, offered shuttle service and helped explain what was to be done. Excellent customer service, helping make customers comfortable. More