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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,121 Reviews

1,121 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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March 16, 2023

service agent robert was excellant, mechanic sent video of vehicle condition and process he went through with testing , this is way over and above usually service , I loved it , robert has always been prom More

by wmfschultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : robert krueger get 10 stars
Mar 16, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that Robert and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls!

March 16, 2023

Alex, the service manager, and Robert representative in the service department, are professional at there jobs. I was very satisfied with working with both of them they run an excellent Service department More

by DCHRIS67883133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Bair
Mar 17, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you, Tim! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as a valued customer for many years to come!

Mar 17, 2023 -

DCHRIS67883133 responded

Thank you, Gordie Boucher Ford of Menomonee Falls. No problem is too big or they will make you happy no matter what excellent service department and repairs service manager all his representatives that work in the service department very helpful and outstanding at their job. Thank you again Gordie Boucher.

March 15, 2023

Gordie Boucher has an outstanding service department they get the job done to 100% satisfaction. I would recommend Gordie Boucher to family and friends. More

by DCHRIS67883133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Baackes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Schiewe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Bair
Mar 16, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as a valued customer for many years to come!

March 15, 2023

Charles Pleugers is so great to work with. Very detailed, professional, nothing hidden and I'd hire him in a minute. He is the main reason I go to Gordy Boucher Ford More

by BLUJAY1SAWGRASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your review and kind words for Charles! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls.

March 14, 2023

Friendly service personnel - great service! Will continue to have my vehicle serviced at Gordie Boucher Ford. More

by SchickertGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls!

March 14, 2023

Always easy to schedule service. Robert was professional and very responsive when questions arose. The team did a good job of investigating issues fully and ultimately solving a trou More

by mike.lassanske24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you, Mike. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 13, 2023

Very courteous, wonderful experience I have no complaints. Done in a timely manner. I love the fact that they provide transportation so don’t have to wait or depend on anyone for a ride. More

by Jeanelmcrawley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
Mar 14, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us, Jean. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 06, 2023

Always polite, are focused on getting the job done in a timely manner. Customer care is clearly what they strive for More

by Loisvmbm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 01, 2023

you me I needed a battery and nothing was wrong with it because I took it somewhere else and they told me it was fine. More

by Chuckgray2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't know his name
Mar 05, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Alex Bair, Service Manager at 262-255-9010, he'd love to address your concerns in detail.

February 24, 2023

The service is always done correctly, and I receive the car back at the time it was promised as well. More

by Bjondahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else.

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