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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,134 Reviews

1,134 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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August 20, 2022

That took care of my car quickly and efficiently. It cost less than quoted and they washed it too. Robert was a great help. More

by Kunichst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

August 18, 2022

Very professional and quick service. Mike G at the service desk was very knowledgeable and respectful, he helped me out with everything I needed. More

by javeley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike G
Aug 19, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 18, 2022

My car broke down while I was visiting Milwaukee. Robert in service was a great help. This dealer was able to look at my car much quicker than other dealers I called. They got it fixed quickly and co More

by SGREENIE00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Menomonee Falls.

August 16, 2022

The service team did a great job. The Vehicle was ready when promised. Thank you. More

by TOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bri Vail
Aug 17, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department, Tom! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 15, 2022

Only one service person on duty when I checked in so had to wait awhile to get that done. Otherwise, Robert was very efficient and helpful. Was subjected to Fox News while in the waiting room which was almo More

by MARK@PCGROUPUSA.COM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks! We will make note of this. Please let us know how we can be of assistance in the future!

August 10, 2022

Efficient, knowledgable and FAST! !!! I was able to get a next day appointment when other Ford dealerships were at least two weeks wait. More

by Carmstrong9642
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you!

August 09, 2022

The repairs were completed to my satisfaction even though it took very long due to supply chain issues. Communication wasn’t very good. Overall I would recommend this dealer. More

by dugjimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Schulz
Aug 10, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gordie Boucher Ford of Menomonee Falls. Please don't hesitate to reach out if you need anything else.

August 08, 2022

Fast service and great customer service. I was in and out in less than 30 minutes with my oil change. More

by stitzsl140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Bair
Aug 08, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls.

August 05, 2022

I had a great experience gettine an oil change. Working with Katie was a pleasure. More

by Walter.earhart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KTie Kerby
Aug 08, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Walter, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as one of our valued customers for many more years to come!

August 01, 2022

Brought in vehicle for repair. Had extended warranty through Ford. Found out ford out wrong vin number in paperwork and dealership said they did all they can do to get fixed. Been More

by mrozinskie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katie
Aug 02, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Providing a positive experience is our top priority, so I'm disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please call or send us a message with your contact information so that I can reach out. I would like to address your concerns and see how we can turn this around for you. Alex Bair, Service Manager, 262-255-9010

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