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Gordie Boucher Lincoln of West Allis - Service Center

West Allis, WI

4.6
838 Reviews

838 Reviews of Gordie Boucher Lincoln of West Allis - Service Center

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May 03, 2021

Brian in the service department was great to work with. He was friendly, knowledgeable, and always kept us notified of any additional work that needed to be performed and the costs involved More

by BLWWOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the review!

May 03, 2021

Making the appointment by phone was quick, easy and friendly. When I arrived the Service Advisor was friendly and immediately started processing my service order and within minutes I was sitting in th More

by cwsmke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the review!

April 30, 2021

Great body shop experience. Flexible and attentive to customer requests. Any issues are handled professionally and with customer satisfaction in mind. They stand by their work with a great warranty. K More

by DennisP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Wegner
May 04, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing, Dennis!

April 28, 2021

Work is always done in a timely fashion. I feel as though they’re always looking out for my best interest when it comes to my vehicle. More

by MBRAATEN01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for sharing!

April 27, 2021

I always feel safe when I have my car serviced here. The coffee is good. People are friendly. The car is always washed for me. More

by Grma117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the positive review!

April 26, 2021

Great at explaining services that are being done or need to be done and they make sure to get us the best deal by offering discounts More

by nicoledehne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing, Nicole!

April 22, 2021

Brian worked with us to get a loaner and kept us informed of the status of the repair. Can't have enough communication between the service dept and customer More

by TDUNN4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing!

April 18, 2021

You rate 100% with me ,I have no Issues with this You rate 100% with me ,I have no Issues with this Service center. Thank you very much. I will continue to get my car service there. More

by WMACFARLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the positive review!

April 16, 2021

I had an appointment on a Friday but they didn't have the part. I was told it would be there by the following Wednesday. Wednesday came and went and on Froday I called and spoke with someone but they never c More

by danmeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Mattison
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Gordie Boucher Lincoln of West Allis responded

Dan - unfortunately, we are unable to find your name in our system to look up your recent service visit and contact you directly. When you have the opportunity, please reach out to our Service Manager, Roy Reger, at 414-327-6000 so we can discuss this further with you. We hope to hear from you soon.

April 16, 2021

I came in to fix a rattle that developed under the truck after hitting a tire retread on the freeway as well as an oil change and tire rotate. They fixed the rattle and did all other service. They dropped m More

by PETER.LOHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Gordie Boucher Lincoln of West Allis responded

Thank you for your continued business & loyalty, Peter!

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