Gordie Boucher Nissan of Greenfield - Service Center

Great experience From the time I bought my Sentra to the regular serviceing I've had done the experience has been great.this is the place I will go back to always. From the time I bought my Sentra to the regular serviceing I've had done the experience has been great.this is the place I will go back to always. More

Above and beyond I've always appreciated the level of service I receive each time I need to bring my car in for service. Marcus, who at the time worked in detailing, I've always appreciated the level of service I receive each time I need to bring my car in for service. Marcus, who at the time worked in detailing, was especially professional and kind. I was told he now works at the Boucher Cadillac dealership in Wakesha. Today, Brittany and Duke were both professional, attentive, warm and friendly. However, Kip went above and beyond my expected level of service. My husband brought everything he needed to work while we wait, except for the charger to charge his dead laptop. After walking just a few steps, Kip noticed I needed help and ask if he could be of assistance I explained our dilemma and asked if we could possibly borrow someone's HP laptop charger (we had a 2 1/2 hour wait). After several mintues of looking for a charger without succes,Kip offered a suggestion, going above and beyond my expected level of service to ensure our wait would be productive!!! And it was!!! Thank you, Kip for exceeding our expectations!? Thank you Gordie Boucher Nissan for continuing to employ people who understand the value of true customer service! More

Terrible Service UNBELIEVABLE! Gordie Bouche is beyond ridiculous ! After telling me I need new brakes at 22.5 miles and pads measure 3mm at last appointment on J UNBELIEVABLE! Gordie Bouche is beyond ridiculous ! After telling me I need new brakes at 22.5 miles and pads measure 3mm at last appointment on Jan 9th, and telling me to take care of right away; i of course freaked out wondering xxx??? Right away on following Monday I start making calls. Left several messages for the service mgr call me to discuss how this is possible (with no response for 4 days) Forced to take to another dealership for second opinion (they tell me not needed and pad measurements were wrong and measure 4mm) I then call Nissan North America to voice my complaint and concerns and get answers / results. I Finally get call back from service mgr who apologizes and offers to replace pads and rotors at no charge. I show up for my appointment and they have no clue!!!!!They have the nerve to ask me why I'm here to have this service when its not needed and my pads now miraculously measure 5mm? Cherry on this poop sunday, It was the same tech that told me they were needed and I should take care if right away! What a fiasco!!!! Never will purchase from them again! More

Fantastic SALES experience... Horrible SERVICE!!! My husband and I purchased a 2015 Nissan Frontier Pro-4x from Joel (who unfortunately is no longer with Boucher). Our sales experience was fantastic. My husband and I purchased a 2015 Nissan Frontier Pro-4x from Joel (who unfortunately is no longer with Boucher). Our sales experience was fantastic. Had I known that the service level was horrific, we would have purchased elsewhere. Yes the sales experience is important, but during the life of your vehicle, it's a one time event. The majority of your interaction with a dealership is with the service department. Lesson learned. Shortly after the purchase of the truck, we noticed that the touchscreen for the radio/ navigation was faulty. Made a call to our sales guy and he told us sometimes they can be rather sensitive and may take some adjustment on our part. Sounded reasonable, but upon bringing it in for first oil change, we realized it was not us, it was in fact faulty. First horrible experience with the service area came while simply trying to make an appointment. Message after message, days upon weeks and no return call. Mind you this occurs nearly every time I call. I bring it in for the first appointment and they confirm that yes it is faulty and they will have to order us another radio. Part arrives and I bring it in. I was told that once installed it did not work. They will have to order another one. I asked if I could make an appointment right away, but was told I have to wait for the part to come in and was assured that they would call me. After waiting weeks, I struggle again to get anyone on the phone or a return call from service. When I finally do get in touch with them, I'm told that yes my part is there. They give xx excuses for not calling to notify and schedule an appointment with me. I bring it in and new radio is installed. As soon as I get in I notice that our Sirrus radio is gone. I walk right back into the service area as I haven't even left the parking lot. I'm told that I have to call Sirrus and they will sort out for me. Upon doing so I'm told that I was misinformed by the dealership. The free Sirrus trial is tied to the specific number on the stereo. Guess we are just out of luck. My husband notices right away that the volume control is out of whack. It goes from super quiet to blowing the speakers within a few turns of the dial. Seriously the level three setting would blow the speakers. So apparently after it was installed, they didn't bother to test it. Back to the dealership I go. After going through the same xx to order another system and schedule another appointment, upon arriving for the appointment and waiting for over an hour, I'm told that they ordered the wrong system. The one they ordered did not include navigation. At this point I'm floored. I've tried to be patient and understanding but that's gone out the window with my blood pressure. I asked to speak with the General Manager of Sales. He tells me that they have had problems in the service area and have recently hired a new manager, who happened to be in training. I'm promised that they will come to me to pick up the vehicle, that they would leave me with a loaner and a detailing on the vehicle of our choosing ( I have a MKC from Boucher Lincoln) whenever we want to bring it in. I'm assured I will be called when my part arrives to schedule. Again I waited weeks. After not hearing, I called them this past Wednesday. I was told my part was in and had been so since Saturday. I scheduled my appointment for Monday at 8am. I'm told that they will call me on Friday to confirm the pick up of my vehicle. Of course that never happened and of course they did not come to pick it up as scheduled. I made a call to the General Manager of Sales and they were here within 30 minutes. He has been the only one who has tried to help us and amend the situation. I myself am in sales and understand the frustration of other areas of the organization ruining the relationships I worked so hard to create. That being said, I will never purchase another vehicle from this dealership. Nor will I recommend it to anyone! Still waiting on the return of our truck. Hopefully everything will be fixed properly and this nightmare will be over. More

Negligent sales, unprofessionalism, 6k loss My wife bought me a Jeep Wrangler for Veterans day. The salesman urged her to buy an extended warranty ensuring me that if anything happened to the v My wife bought me a Jeep Wrangler for Veterans day. The salesman urged her to buy an extended warranty ensuring me that if anything happened to the vehicle parts would be covered. I then asked Joe Abbot who was the 2014 service manager if a 3" lift kit and tire would void the warranty. He assured me that the modifications would not void the warranty. Last week my vehicle broke down and warrantech my extend warranty co did not make any repairs, and cancelled my policy. I went to Gordie Boucher based on that the vehicle was sold to us on false pretenses and they claimed that Boucher would not cover anything and further recanted their statments about my coverage. Quick to take money from a disabled war veteran, quick to deny any liability for the their negligant actions. They did not even provide me with my contract warranty information. Very upset now im out of $6000, and i cannot make me appointments at the veterans hospital. Considering a class action suit. More

Horrible One word HORRIBLE. KEEP IN MIND THAT THIS ALL HAPPENED BEFORE MY Second PAYMENT. Purchased a 2012 Ford Focus for around 11,000 and that is when I mad One word HORRIBLE. KEEP IN MIND THAT THIS ALL HAPPENED BEFORE MY Second PAYMENT. Purchased a 2012 Ford Focus for around 11,000 and that is when I made my first mistake. Sale person was rude and kept trying to screw me. (yes should have left then but really like the car). Purchased car with front passenger side plastic piece was off. Now the fun begins: Two days later went over a little bump and a noise started in the left back. Brought it back to dealership after getting a hard time from them. Was there written up and they ordered parts. While I had the car back another problem came up. I took the car back to the dealer when the other parts where in. Well the fun begins: I took it to Lincoln down the street like I was told too for the body work and the other issues. I waited over two weeks before they even got to it. The computers are linked together but not the people. This is a horrible place to buy and get service from. 3 times and they just say they can't hear or find anything. I pull out of the place and it makes noise and the computer went nuts. Maybe buy a new car but not a used and don't get service there. More

Terrible customer service. Just awful. I took my 2012 Nissan to the Boucher service department twice for the same issue - a metallic sound I was hearing once the car hit 1500-2000 RPM. The I took my 2012 Nissan to the Boucher service department twice for the same issue - a metallic sound I was hearing once the car hit 1500-2000 RPM. The first time, while the car was still under warranty (by a couple hundred miles), they dismissed it as a tool in the wiper cowl, but didn’t bother test driving it after the tool was removed to see if it was still making noise - which is was. No charge for that and I walked away with a free tool. Sweet! I had to contact them repeatedly to make another appointment. By this time (about 2 weeks later), the mileage had rolled over 60,000 and my car was no longer under warranty. When I brought it in a second time, during my lunch (note: I am an hourly contract employee and don’t get paid when I am not working), I waited three hours in their waiting area (I did not have anyone to drive me back to work that day) only to find that my service rep, Brad, had left for the day and no one had made any progress on the car…at all. Just…nothing. They said they needed more time and that I should call and make another appointment - which I did, only to have that call go unreturned. During the time that I was in the customer waiting area, I was approached by a salesperson, John, and was aggressively encouraged to buy a brand new car (even though mine is only 3 years old). I spent a little time with him, because he was friendly and I had nothing else to do but read, but decided pretty quickly…man…what am I even doing? I would not buy another Nissan as I am not a fan of the CVT. I told him as much IN person, ON the phone AND via email and even asked him not to call me again. He hasn’t stopped calling since. The service department, on the other hand? Not a single peep. I’m so very done with this dealership. I would never go back or recommend it to anyone unless you only want to be treated well while your car is under warranty. More

I came in for oil change on Aug 5th, and it was lucky I called Kyle back the following evening, to ask about car insurance. Toward the end of conversation, Kyle happened to mention a gasket he found on th called Kyle back the following evening, to ask about car insurance. Toward the end of conversation, Kyle happened to mention a gasket he found on the garage floor after I left. It was a good thing I wasn't out of state, as when we went into garage, there was a HUGE oil leak under the car. It saturated the almost the bottom half of floor under car. Kyle told me to bring it in and told me that it was "simply a plug that ripped the filter"???? I have never had anything like that happen. He guaranteed me that he would check fluids and make sure everything was okay and refill the oil. I left and over the next couple days, noticed a chirping sound coming from right front of car...odd that it would start immediately after this. I checked with some mechanics we know and they thought it might be the oil that leaked onto one of the belts. I had brought back the car once, to double check for leaks as I noticed excessive leaking from air conditioning...Kyle checked it out "to make sure I was safe" on Aug 8 and "guaranteed me that everything was refilled and safe" and "I shouldn't worry about noise". He refused to check it out, changing his story that he now "would have to charge me." I happened to check the oil myself , and it isn't even filled to the 1/4 mark. Two other guys have checked this and confirmed it. I am asking for a refund of my oil change and I want to come in and personally stand with the mechanic and verify that nothing is leaking nor any harm done to any of my belts, etc. It is too much of a coincidence that this would all happen now, and I'm not going to be taken advantage of again. The thing that really makes me mad is that if Kyle saw the gasket on the floor, he should have immediately called me to at least warn me, as he admitted he knew I was the last one to leave the station from an oil change. Found out noise was due to low oil pressure. More