Gordie Boucher Nissan of Greenfield - Service Center

Overall the experience was good - Jessica Hendren is great and I enjoy working with her. I was a little disappointed that they didn't have all of the parts needed for my brake job when I dropped it off great and I enjoy working with her. I was a little disappointed that they didn't have all of the parts needed for my brake job when I dropped it off for my scheduled appt. We had previously discussed that it would likely be a bigger job and yet the diagnostic map of possible parts needed didn't get pulled up until I dropped it off. Given I made the appt weeks in advance at the recommendation of the service dept when they did a cursory inspection, I would've expected all the parts to be on hand. Jessica expressed frustration with this as well. They ended up keeping the vehicle over the weekend so they could finish on a Monday. I was a little surprised that I was not offered a loaner vehicle for the weekend. I was temporarily stranded at the dealership as they were no longer offering shuttles further than a few miles out from the dealer due to COVID, (I live 8.5 miles away) which I understand but had not been communicated to me prior to arrival, and I'd been offered a shuttle on my previous visit for an oil change a month prior (also during COVID). Once they realized they were going to have to keep the car, Jessica was able to arrange for an exception to the shuttle, apologizing for the miscommunication, and got me home, but they asked if I could find a ride for vehicle pick up on Mon. Jessica did say that if worse came to worse they could pick me up again, which I appreciated, but feel like a loaner vehicle would've solved this. I realize COVID is causing restrictions on policies and employees are stretched, but it's hard to divorce those things from the customer service you've come to expect over the years. Despite the feedback here, I'm looking forward to working with Jessica and Boucher again in the future. More

I have known Marissa since purchasing my Pathfinder Platinum in August of 2019. Messaged her this morning about a refund check for early payoff. She was able to assist me almost instantly about the s Platinum in August of 2019. Messaged her this morning about a refund check for early payoff. She was able to assist me almost instantly about the status of my refund check. I have never had an issue with her or any others at this great dealership. Hands down 5 starts!! More

Fast, easy and convenient drop off for vehicle service appointment. Jessica Hendren from Gordie Boucher Nissan took care of her portion of the servicing and diagnostic report for my vehicle. She was dilig appointment. Jessica Hendren from Gordie Boucher Nissan took care of her portion of the servicing and diagnostic report for my vehicle. She was diligent, kept in touch and did her job to the utmost professional manner. More

Great service department personal they help me to fix my Nissan Rogue according to the advisor service helper...I left the dealership very satisfied..Thank you my Nissan Rogue according to the advisor service helper...I left the dealership very satisfied..Thank you More

Dennis is the best guy to have working there! He deserves a raise, specifically for his friendliness and hard work ethic! Best man in the business! a raise, specifically for his friendliness and hard work ethic! Best man in the business! More

Duke kept me up to date on a daily basis as to what was going on with my vehicle. When I went to pick my truck up, he explained everything that was done while my truck was in the shop. going on with my vehicle. When I went to pick my truck up, he explained everything that was done while my truck was in the shop. More

We brought the car in for an oil change and we had noticed a nail in the tire and ask service to check it. Nail was too close to side of tire for repair, so brand new tire was put on at no cost becaus noticed a nail in the tire and ask service to check it. Nail was too close to side of tire for repair, so brand new tire was put on at no cost because of tire warranty. More

My appointment went from a 3-4 hour visit to 7 hours. No loaner car and no shuttle. Needed 4 stem tire senors replaced. why loaner car and no shuttle. Needed 4 stem tire senors replaced. why More

I ask about a senior discount and they do what they can and service is quick. Only one complaint they may have many drivers for my Nissan, one is the mechanic the other the washer, either one or both ha and service is quick. Only one complaint they may have many drivers for my Nissan, one is the mechanic the other the washer, either one or both has to adjust the driver seat in such a short span, which I do not understand. Besides that the dealership is A/OK. More

Had free oil change would never use service dept because of your ride 2 managers. Wait time was ridiculous 1 1/2 hrs. Will not have work done there after 3 free oil changes of your ride 2 managers. Wait time was ridiculous 1 1/2 hrs. Will not have work done there after 3 free oil changes More