Gordie Boucher Nissan of Greenfield - Service Center

Best experience ever From Sales staff to management to service you guys have been second to none. I would absolutely recommend you to friends and family. Great all arou From Sales staff to management to service you guys have been second to none. I would absolutely recommend you to friends and family. Great all around More

Always have a good experience so I keep coming back I like bringing my Quest here. I get a shuttle ride that is timely and that helps a lot.OE prices on parts are outrageous. Customer Service is always I like bringing my Quest here. I get a shuttle ride that is timely and that helps a lot.OE prices on parts are outrageous. Customer Service is always friendly and competent. Duke Huffman went above and beyond by giving me a ride to and from home as the shuttle driver was out sick. Really appreciated it. Seems like the wait time on oil changes is always longer than told and much longer than the express guys that are out there. I had a tire replaced and you couldn't balance it because the equipment was on the fritz. Had to bring it back. Annoying. Overall a good service facility. More

You're lucky to have Dennis! I'm not normally a person who fills out surveys but this is one of those cases it just needs to be done. I have been using Gordie Boucher Nissan for I'm not normally a person who fills out surveys but this is one of those cases it just needs to be done. I have been using Gordie Boucher Nissan for all service and maintenance on the Altima I purchased there new in 2013 and have always had good service there but my last two visits, both handled by Dennis, were exceptional. On my most recent visit, Dennis took my call and was able to get me scheduled right away. When I arrived about 45 minutes later, he'd already confirmed the part I needed was in stock and had pricing ready along with a coupon that would apply. Not only that, but because I was having the same part replaced (first was passenger side, this was drivers), he'd made arrangements for the work to be done by the same technician (Jake) who'd done the work at my last visit. I also needed an oil change and asked that he have Jake look into a rattle I'd been hearing.. Shortly after my arrival, Dennis came to the waiting room to explain Jakes's initial findings on the noises I was hearing, to give me pricing on the things I knew needed, and to make sure it was ok to go ahead with those things while he got more detail and pricing on the others. In under an hour, he was back to tell me the oil change was done and give me an update on the progress (9:21 am) and within 90 minutes of my arrival I had the majority of the existing job complete, an explanation of the cause and fix for the rattle and the maintenance items that were due to be completed. I knew he was being honest when he told me what he felt needed to be done and what could probably wait, because my husband is very knowledgeable and what Dennis said was almost an exact match to his predictions. In both this visit and my last, Dennis went out of his way to try to find a coupon or special that would apply. When I told him to go ahead with the rest of the work he offered to find out how long it would take and said he'd make arrangements for me if I wasn't able to wait. It was well before noon when all was said and done. My prior visit was very similar. Dennis was respectful for my time and money and he's just one of those people that makes something like having your car fixed a good experience. I hope you know what a gem you have there! Note: this sounds like a 5 star review and would be if the way the known transmission issues hadn't been handled so poorly. Much of that wasn't the fault of Boucher and can be attributed to the regional group and Nissan corporate who caused this 5x Nissan owner to eliminate Nissan as an option for buying my new car this year. More

Awesomeness Duke and the rest of the crew are truly exceptional. I always take my car to Gordie Boucher and only Gordie Boucher!!!I highly recommend Gordie Bouche Duke and the rest of the crew are truly exceptional. I always take my car to Gordie Boucher and only Gordie Boucher!!!I highly recommend Gordie Boucher to everyone. More

janet is awesome I want to take a minute to think Janet from Nissan of Greenfield she’s been amazing she’s been there help me any issues I have on my car and I really I want to take a minute to think Janet from Nissan of Greenfield she’s been amazing she’s been there help me any issues I have on my car and I really appreciate it give this girl a raise More

always get the job done Dennis has met me at the door for a handful of service appointments, and he's always a pleasure. He's friendly, approachable, genuine, and he listens. Dennis has met me at the door for a handful of service appointments, and he's always a pleasure. He's friendly, approachable, genuine, and he listens. I'm always happy to see him behind the desk when I pull in! More

Electronic update didn't work but staff was excellent I took my car in to receive an update on the electrical/electronic system that was covered under warranty to fix issues with the electrical system/scr I took my car in to receive an update on the electrical/electronic system that was covered under warranty to fix issues with the electrical system/screen freezing up on my 2019 Nissan Rogue. The update kept shutting down and did not work. Duke Huffman however was wonderful to work with and stated he will have an update on the flash drive in several weeks along with loaner cars so I won't have to wait next time. More

Service Visit 09/09/29 Service was performed in a timely manner with good quality and customer feedback on work performed and future services recommended. Customer complimen Service was performed in a timely manner with good quality and customer feedback on work performed and future services recommended. Customer complimentary refreshments are very nice and much appreciated making the wait easy. More

Excellent customer service Jessica and Duke in the service department have made me a lifelong customer. Everyone at this location is very friendly. I really appreciate the quick Jessica and Duke in the service department have made me a lifelong customer. Everyone at this location is very friendly. I really appreciate the quick service and the good attitudes. More

Purchased a new Nissan KICKS When we had received our New Nissan Kicks (from an out of state dealership) we noticed a slight imperfection on the right back side of the car. Neede When we had received our New Nissan Kicks (from an out of state dealership) we noticed a slight imperfection on the right back side of the car. Needed to be sent out for repair and Greenfield's service department (Rob and Jason) helped us out tremendously. We were very happy when the car was brought back. Thank you again, to Rob and Jason for helping us out with this issue. More