Gordie Boucher Nissan of Greenfield - Service Center

Annoyed They kept trying to get me to get more work done on my car then was necessary. Getting a simple key made was nearly $65 more then anywhere else. I was They kept trying to get me to get more work done on my car then was necessary. Getting a simple key made was nearly $65 more then anywhere else. I was told my car was ready, it took me 15 minutes to get to the dealership to pick it up and it wasn't ready. I still had to wait an additional 46 minutes for it. I was told it was being washed... 20 minutes later he said it was being dried... Then 8 minutes later it was finally ready for me and it was still totally wet. I hate being lied to. Totally unprofessional. More

Excellent care from the minute we drove in. Dennis was our service advisor and was extremely courteous and helpful from the minute we drove in! We had a problem with oil maintenance light and si Dennis was our service advisor and was extremely courteous and helpful from the minute we drove in! We had a problem with oil maintenance light and since we had just had the oil changed and engine serviced at a Nissan dealership in South Carolina where we live, we thought it was just a matter of turning off the sensor light. Since we bought the car at your dealership 10 years ago and had used your service department in the past before we moved, we took it to your dealership and we were blown away by the service we received!! He said they would just check it over to make sure nothing else was wrong and offered to have the car washed as well. He guided us into the waiting room where he offered refreshments, coffee, WI FI, and Even Starbucks with donuts! After a short wait, he came back and said everything checked out fine, gave us a copy of the service invoice. And the best part was NO CHARGE! My sister and her husband always buy their Nissans from Boucher and I would recommend them all day long!! Thank you!! More

Always a positive experience I bought my last car at another dealer and used this one for service. I loved it so much I bought my next car here and am a loyal customer. That says I bought my last car at another dealer and used this one for service. I loved it so much I bought my next car here and am a loyal customer. That says a lot about the customer service at this location! Unfortunately I didn’t get any names . But I had an oil change on Monday at about noon More

Service 7/6/18 I was greeted by Matt. He listened very well to what I was requesting, to check my back driver side light, spare tire and do check list, oil change et I was greeted by Matt. He listened very well to what I was requesting, to check my back driver side light, spare tire and do check list, oil change etc. Once finished, Matt explained what was done & what was found very clearly & my car was wash & ready to go. A very trouble free experience!! Thank you very much! Sherilynne Giuliani More

Delays of repairs. Continual calls needed We have had a few items repaired there. 2 were recalls and the third was because we thought the recall result in the electrical issue. Both times they We have had a few items repaired there. 2 were recalls and the third was because we thought the recall result in the electrical issue. Both times they extended the original length of time it took to fix. Both times we had to follow up to get the status and then learned it was taking longer. More

Tricky USB Port Warranty Repair Rob at Gordie Boucher Nissan took great care of me for this warranty repair. I ended up having the loaner (2018 Nissan Murano Midnight Edition) for mo Rob at Gordie Boucher Nissan took great care of me for this warranty repair. I ended up having the loaner (2018 Nissan Murano Midnight Edition) for more than a week. All of the staff I have interacted with in Sales and Repair have been very supportive and understanding of my specific schedule. I recommend them to everyone! More

Oil Change Always great service with no appointment needed for oil changes. The waiting area is clean and stocked with coffee and other snacks. Great prices on n Always great service with no appointment needed for oil changes. The waiting area is clean and stocked with coffee and other snacks. Great prices on new cars. More

60,000 mile check Rob and the rest of the service department are great to work with. They not only have taken great care of my truck since I bought it but they are ju Rob and the rest of the service department are great to work with. They not only have taken great care of my truck since I bought it but they are just nice people. Thanks More

Ecellent Service Staff are friendly, efficient and professional. I know that the work was done with consideration of my time. Communication was excellent. I was imp Staff are friendly, efficient and professional. I know that the work was done with consideration of my time. Communication was excellent. I was impressed with the way the service staff work as a team. More

Very pleasant Your customer service reps are very friendly and courteous. Dennis Casey helped me with my vehicle and I was totally pleased with his follow-up and c Your customer service reps are very friendly and courteous. Dennis Casey helped me with my vehicle and I was totally pleased with his follow-up and care. I also talked with a couple of your sales reps, namely Asad Museitef, who sold me my car, and Kenny. Always nice to talk with them as well. Thank you for your good service. It is truly appreciated. More