Gordie Boucher Nissan of Greenfield - Service Center

Fabulous Dealership. Amazing Service. Brilliant Customer Service AND Support. Plenty of Vehicles on-site and available across the other Dealerships. Amazing Service. Brilliant Customer Service AND Support. Plenty of Vehicles on-site and available across the other Dealerships. More

Everyone is excellent. Great service. I was promised a place clean up time and it was met. Great service. I was promised a place clean up time and it was met. More

I am very dissatisfied with the service and customer service I received. I got an oil change and a part changed from a recall. When I brought my car in, it was working perfectly fine. When I was driving service I received. I got an oil change and a part changed from a recall. When I brought my car in, it was working perfectly fine. When I was driving home, the car started burning so much smoke. I was scared for my life. I had to pull over on the side of the road and call my husband to come get me. When he came and I turned on the car, he immediately yelled that I shut it off. He had never seen so much smoke come out of a car. I called the dealer and they said to drive it to the dealer. I asked if they could tow it as I didn’t feel safe driving it and they said they didn’t have a tow truck but if I wanted to tow it I could. I have never driven my husband’s pick up truck because I can’t drive big cars. I was so scared to drive my car that I asked to drive his truck instead so he could drive mine. As he drove my car back to the dealer, the street was covered in smoke for blocks. Cars couldn’t see anything. We were not offered a loaner or a rental. We were just told that they were closing and that they would take a look at it on Monday. This happened on Saturday right before they closed. I was then left without a car on Mother’s Day weekend. I have two elderly parents who I couldn’t take places all weekend because they can’t get in and out of my husband’s truck. I was also not able to go into work on Monday because I didn’t have a car. On Monday, it was noon and I still hadn’t heard from anyone. I had to call. I was told they were about to call me. They said that the reason for lol the oil was because they had overfilled my oil and that no damage to my engine/motor or transmission had been done. They said it should be done in about an hour, they just wanted to drive it a bit. An hour turned into several hours. My gas tank was almost full. They continued to drive my car around town for hours because they couldn’t get the car to stop smoking. I also had to ask that they bring the car to me as I didn’t have a way of getting there since my husband was at work. Finally around 4 pm my car was dropped off with only one quarter of gas left. I was promised by Kory that a customer service manager would be caling me and they most likely be offering free detailing and free oil change for all the inconveniences. That was on Monday. Today is Friday and I still haven’t gotten a call. More

The guy I worked with was great. Didn't push stuff on me. Very polite & courteous. Didn't push stuff on me. Very polite & courteous. More

Service was excellent! My Nissan rogue needed to be fixed right away. They got me in for an appointment asap. I only had to wait for a few hours. I was pleasantly surprised My Nissan rogue needed to be fixed right away. They got me in for an appointment asap. I only had to wait for a few hours. I was pleasantly surprised with the great discount I received. I service tech was excellent at explaining everything I needed to have fixed and what was urgent and not so urgent. That’s great service all around! Keep up the good work! Most likely, I will continue to buy my vehicles from Nissan! More

Very well received very personable, got my vehicle in right away. Left me a bag of cookies on my front seat. right away. Left me a bag of cookies on my front seat. More

I gave my car for service they broke my car windshield when i go back and asked they’re simply saying that’s not our mistake we won’t give any replacement or refund for anything for you this was ridiculou when i go back and asked they’re simply saying that’s not our mistake we won’t give any replacement or refund for anything for you this was ridiculous More

Overall, it was good. Hassle free dropped my truck and was done in about 40 minutes Hassle free dropped my truck and was done in about 40 minutes More

Bad communication. I was told the oil change and recall would take 2-3 hours. I usually go to the gym while the work is being done. I know transportation is provided co I was told the oil change and recall would take 2-3 hours. I usually go to the gym while the work is being done. I know transportation is provided complimentary is not a must which I always appreciate. My appointment was at 3. The work was done in one hour. I would have stayed and waited if I would’ve known that. I was never informed that the complementary shuttle was not going to be available to return to my car. I could’ve saved myself $15 by waiting at the dealership. When speaking on the phone trying to return I was informed that the next time the shuttle can pick me up was Monday mind you is Friday. I don’t know if that was a joke. Just a bad experience in general. More

Did a full inspection but went in for oil change And took almost 3 hours. Not acceptable took almost 3 hours. Not acceptable More