Gordie Boucher Village Ford of Thiensville - Service Center

They got me in promptly & gave me a straight forward honest diagnosis/repair. They are "Top Notch" professionals! honest diagnosis/repair. They are "Top Notch" professionals! More

Quick and polite. ..but when I make a reservation via the Web it makes me a new customer instead of a returning customer. Also sometimes they have text updates and vid ..but when I make a reservation via the Web it makes me a new customer instead of a returning customer. Also sometimes they have text updates and videos when the car is being worked on, and then other times there is nothing. Inconsistent from a customer facing perspective. More

I do recommend the dealer. They serve you kindly, and the work is done on time. Five stars to the staff. They serve you kindly, and the work is done on time. Five stars to the staff. More

Very courteous and professional. I felt like they were also very considerate of my time. I felt like they were also very considerate of my time. More

Friendly professional service They got me in quickly and kept me informed of the progress kept me informed of the progress More

Service advisor was friendly, check in went quickly and vehicle was serviced in less than an hour. Very pleased with the service appointment. vehicle was serviced in less than an hour. Very pleased with the service appointment. More

Pleasant experience No No Leave me alone Leave me alone please Come on xxxx it please Come on xxxx it More

I wish that service would leave a mileage sticker on the windshield after my oil changes. windshield after my oil changes. More

After I unexpectedly encountered a 15 MPH speed bump that Milwaukee placed in the middle a 25 MPH residential street--rather than actually enforcing their own traffic laws--I dropped off my Mustang after dri Milwaukee placed in the middle a 25 MPH residential street--rather than actually enforcing their own traffic laws--I dropped off my Mustang after driving home--very slowly. Next day I talked to Adam about the situation. He suggested a full front-end and suspension inspection. I agreed. Later, Service Technician, Justen, sent me a detailed video with the results of his inspection. Surprisingly, all components were solid and roadworthy. He suggested a front-end alignment, but otherwise, no other damage or repairs needed. Great. Within a few hours, Angie called and pronounced it ready for my pickup. Later that day, I stopped by to buy an additional spare Mustang key fob. Mr. Bauer from parts actually walked out to my car with the fob to assure it worked and programmed it before charging me for the part. Very helpful. On my way out, I talked with Tim who gladly scheduled a Works appointment for my truck in the following week. Quite a team effort providing exceptional customer service from Boucher Village Ford's Service and Parts departments. Thanks everyone. More

The service department has been very helpful with issues I was having with my vehicle. The complimentary pick up/drop off service has been a great help as well. I was having with my vehicle. The complimentary pick up/drop off service has been a great help as well. More