Gordie Boucher Village Ford of Thiensville - Service Center

Brought my car in for repair after a car accident. This took 6 weeks and 2 days. I had to rent a car for the duration @ $30 per day. The only contact with body shop manager was initiated by me. There This took 6 weeks and 2 days. I had to rent a car for the duration @ $30 per day. The only contact with body shop manager was initiated by me. There were no updates and when I asked when it was be completed I was given vague time frames. At week 5 I was told it should be done next week. I called on Wed of that week and was told "a couple of more days. I called 2 days later, Friday, and again asked when it would be done. He thought Monday, the start of week 7. I said I would be there on Monday at 4:30 for pick up, he agreed. When I arrived on Monday at 4:30 I was told it was still not done and he forgot to call me. Again I was given a vague time frame for completion. I said I want a drop dead date and time now. I was told Wed at 3:30. I then went in and complained to dealership GM. He called me the next day and confirmed it would be done Wed, which it was. No good will gesture for the aggravation and terrible customer service, maybe fill my gas tank (only half empty) , throw in an oil change, discount on bill. Nothing. I will NEVER do business with a Gordie Boucher dealership again and will be sharing this experience. More

I was grateful for the pickup and drop off service And the time it saved me the time it saved me More

I brought my truck from a rear / front end damage. It took time due to parts. But my truck is brand new. Very happy wither professional, and quality. TY It took time due to parts. But my truck is brand new. Very happy wither professional, and quality. TY More

great communication. speedy service. friendly attitude. she was very keen to get my vehicles back to me quickly after recalls were completed speedy service. friendly attitude. she was very keen to get my vehicles back to me quickly after recalls were completed More

The place is always clean. Employees are always friendly and very helpful. I would highly recommend the dealership to people. I will also be going back for my services. Employees are always friendly and very helpful. I would highly recommend the dealership to people. I will also be going back for my services. More

Angie is amazing! ! She always does everything she can to make sure I'm taken care of!!!! ! She always does everything she can to make sure I'm taken care of!!!! More

Very good concerned about my problem Was able to get service quickly. Explained problem well service quickly. Explained problem well More

It's great. Love getting service there everyone is so respectful of my time and explains everything Love getting service there everyone is so respectful of my time and explains everything More

Easy to get appointments with friendly people. Easy to get appointments. People are always friendly and helpful. Easy to get appointments. People are always friendly and helpful. More

All staff from beginning to end professional, courteous and respectful of my time. Timely and honest and respectful of my time. Timely and honest More