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Gordie Boucher Village Ford of Thiensville - Service Center
Thiensville, WI
697 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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697 Reviews of Gordie Boucher Village Ford of Thiensville - Service Center
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September 27, 2023
Excellent service Great video to watch Nice waiting area Friendly staff Clean facility Easy to access area Friendly staff Clean facility Easy to access More
by ekb418
Verified Customer
September 27, 2023
I was pleased with the service work and warranty recall work that was done for me. work that was done for me. More
by bonnilake-re
September 27, 2023
Friendly and supportive people who care about the customer. The only thing missing is the car wash. I use to get that at one one their other stores bummer customer. The only thing missing is the car wash. I use to get that at one one their other stores bummer More
by RFGEILFUSS
Employees Worked With
September 26, 2023
Car was in for a door lock repair, 9th time for the whole car, 3rd time for this door. Warranty was 4 months over and was charged full price. They were kind enough to give a 10% discount and drop car off. car, 3rd time for this door. Warranty was 4 months over and was charged full price. They were kind enough to give a 10% discount and drop car off. Very disappointed that they weren’t willing to work with me or for me. I won’t be buying cars from here anymore. More
by Jason Cook
Employees Worked With
September 23, 2023
Great service and loved the video very timely and friendly thank you will be back again friendly thank you will be back again More
by rbbrash
September 23, 2023
Very pleasant to deal with and seems very competent. Fixed the issue that was a problem Fixed the issue that was a problem More
by pauls.heat
Employees Worked With
September 22, 2023
I was out of town when my car was being repaired but the efficiency and professional service was outstanding efficiency and professional service was outstanding More
by jzortzmina
Employees Worked With
September 22, 2023
I like going to this dealership because they are friendly and do quality work. I like the small old time atmosphere of the dealership and location they’re in. and do quality work. I like the small old time atmosphere of the dealership and location they’re in. More
by SVERSH
September 22, 2023
Y good communication, and very professional, but I found it a little pricey but hopefully it will be worth it. it a little pricey but hopefully it will be worth it. More
by Fuzz431
September 19, 2023
Recently, to renew my registration, I took my 2020 F250 to a small, local independent auto repair shop that participated in the State vehicle inspection program. After some time connected to their emiss to a small, local independent auto repair shop that participated in the State vehicle inspection program. After some time connected to their emissions testing equipment, the attendant came out and said the data port on my F250 was "unresponsive". He said I needed to take it to a dealer to have it repaired. He also said he heard 2020 Ford vehicles occasionally had this issue. As it was just about time for a Works oil change, I made a service appointment with Tim at Boucher in Thiensville. He was somewhat skeptical as he had not heard about that issue on 2020 F250s. When I arrived, Tim immediately went out to my truck with a data port tester. He returned and said the truck's data was flowing fine--as expected. Apparently the local repair shop's equipment was either faulty, or suffering from operator error. When I returned later that day to pick up my truck, Tim had a "passed" state emissions test certificate waiting for me with my service invoice. Tim went way beyond what was expected. However, that seems to sum up the majority of my experiences with Tim and Angie. This also is a reminder of why you should only trust your family's vehicle's service needs with the professionals at Boucher, Thiensville. They have the experience as well as the up-to-date equipment to properly diagnose vehicle issues and fix them right the first time. I would not trust my family's vehicles to anyone else. Thank you for your extra effort, Tim. More
by TX FLOOD
