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Gordie Boucher Village Ford of Thiensville - Service Center

Thiensville, WI

4.8
709 Reviews
Call Service Center (262) 257-9649

709 Reviews of Gordie Boucher Village Ford of Thiensville - Service Center

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March 24, 2025

Great experience with professional kind people going the extra mile! You’ll appreciate their expertise and help! More

by JIMHEARNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Wisner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Gordie Boucher Village Ford of Thiensville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Village Ford of Thiensville, we look forward to having you as a valued customer for many years to come! Mike Wemmer Service Manager 262-242-1100

March 22, 2025

The quality of the work was excellent, how the work was done and scheduled was ridiculous? More

by jlssgorges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela Carr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Wisner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Wemmer Service Manager 262-242-1100

March 04, 2025

Out of their way to help us. Researched issues might cause noise. Professional, patient ,informative More

by Bfpykett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Wemmer Service Manager 262-242-1100

February 26, 2025

Great people to deal with i really enjoyed the process. The vehicle was all ready to gowhen they said More

by GUITARDML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Gordie Boucher Village Ford of Thiensville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Wemmer Service Manager 262-242-1100

February 18, 2025

I really appreciate the communication throughout the process. The delivery service was very convenient. I’m a huge fan of Gordon Boucher Thiensville! More

by Jim in Mequon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

Gordie Boucher Village Ford of Thiensville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Jim, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Village Ford of Thiensville. We look forward to having you as one of our valued customers for many more years to come! Mike Wemmer Service Manager 262-242-1100

February 16, 2025

This will be my repair facility going forward. They got me in the next day when 2 other Dealerships couldn’t get me for a week & the other said 11 days. They kept me in the loop & completed the wo More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Gordie Boucher Village Ford of Thiensville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Mike Wemmer Service Manager 262-242-1100

February 13, 2025

Service was fast! I like the videos the mechanic sends you about your car. Staff was nice and friendly. More

by lros1102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for your business and this review. We're happy to hear Tim and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Wemmer Service Manager 262-242-1100

February 11, 2025

Angela Carr was wonderful. My car was fixed fast. They offered a shuttle service, which was greatly appreciated More

by tjmushel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for your business and this review. We're happy to hear Angela and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Wemmer Service Manager 262-242-1100

February 04, 2025

The technician who came to my house was competent and efficient. The new battery is great. More

by daganaway68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Garbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason
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Feb 04, 2025 -

Gordie Boucher Village Ford of Thiensville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Wemmer Service Manager 262-242-1100

January 27, 2025

The work took longer than expected. The person needed called in the day of appointment. More

by Lanthierdavid31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Gordie Boucher Village Ford of Thiensville responded

Thank you for choosing Gordie Boucher Village Ford of Thiensville. Your feedback and rating mean a lot to us. We're glad we were able to help, David, and we hope to see you again! Mike Wemmer Service Manager 262-242-1100

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