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Gordon Chevrolet

Garden City, MI

4.7
170 Reviews

31850 Ford Rd.

Garden City, MI

48135

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Showing 170 reviews

May 30, 2022

🚨DO NOT BUY FROM NICK VITALE @ GORDON CHEVROLET 31850 Ford Rd, Garden City, MI 48135 He is a very unprincipled & untrustworthy man. I am a resident of Louisiana and was shopping to purchase a truck in D More

by kdeona
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Vitale
May 31, 2022 -

Gordon Chevrolet responded

We are disappointed that this guest felt compelled to write a 1 star review. We have a very different perspective than he portrayed in his review as we are a very principled and upstanding dealership. Initially, this guest left a $100 deposit on 05/17/2022 to secure this vehicle until he could make it in from out of state to complete the purchase. This deposit was refunded back to the guest on 05/20/2022, when he became unsure that he wanted to purchase it. The vehicle was sold on the same day the customer sent proof of insurance and a plane ticket with a cancellation insurance. We should have had better communication with this guest and are disppointed that he was unhappy with his experience. We did speak to this guest after this review and we are currently searching for another truck that will suit his needs. As a courtesy, we agreed to refund this guest for his insured flight.

May 31, 2022 -

kdeona responded

As was said to the management @ this dealership. It’s understood the dealership has been highly ranked for its service for some time. So don’t get it misunderstood by what you have read or may read. This review was not about GORDON CHEVROLET but solely about the tasteless act 1 of their employees. The only reason that 1 star rating was given is because it couldn’t be given to a particular individual. May 17 2022 a deposit was sent & returned May 20 2022 BECAUSE of the total cost to travel from Louisiana to Michigan and drive 16 1/2 hrs back not because I was unsure if I wanted it. May 23 2022 I texted NICK VITALE again, inquiring about the truck and he informed me it was still available, when do I want to come get it. This time around is when proof of insurance and flight itinerary was required to secure the truck til I arrive to pick it up. As was said in the initial review, after my flight info was received for Friday June 3, 2022, my number was put on his blocked call list. I had no contact with NICK VITALE. He then tells his management my wife and I couldn’t agree on the figures I was given so I wavered on the truck. My wife had no part of said discussion. I never even mentioned a wife to this guy. So yes, your not gonna put this fault on me sir!!!! In return I am truly appreciative of the management team for reaching out to me and offered to look for another truck. It shows what I mentioned prior to this, Gordon Chevrolet displays outstanding customer service/sales. This reason why, if they find another truck before I do, I’m still willing to purchase a truck from any other sales representative @ GORDON CHEVROLET!!

May 24, 2022

Rachel Morales was my salesperson and she was a pleasure to work with. I’ll be back and look her up on my next vehicle! More

by sss64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Morales
March 09, 2022

Appreciated the assistance and friendliness received from Nick and Rachel at Gordon Chevrolet in helping us decide on the right kind of vehicle we wanted to purchase. Would always give a recommendation to More

by Denise
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vitale, Rachel Morales
February 10, 2022

Rachel Morales was a pleasure to work with during my purchase of a 2022 Corvette, a fantastic personality, a unique person, a truly spectacular salesperson, it was my pleasure doing business with Gordon More

by 489711
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Morales
Feb 10, 2022 -

489711 responded

Rachel Morales was a pleasure to work with during my purchase of a 2022 Corvette, a fantastic personality, a unique person, a truly spectacular salesperson, it was my pleasure doing business with Gordon Chevrolet, and Rachel.

February 06, 2022

My wife and I have worked with John Mauro for years, he recently retired, and recommended we work with Rachel Morales, so we did. She was amazing!! Very personable, helpful, funny, and easy to work with. W More

by Muzakjunkee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Morales
January 29, 2022

It was fast no game right to the point got want I wasn't and happy More

by wrachael89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Finegold, Mona Saad, Stephen Maurer, Steve Nissen
January 18, 2022

friendly, organized, my car was available without having to wait. that was a welcomed perk More

by jsmorton5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Bieritz, Rachel Morales
December 21, 2021

Rachel was VERY efficient, gave us great information and made it a super easy experience for us. We came in to test drive a new Blazer and felt comfortable with Rachel as the sales person right away. She d More

by james.owens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Morales
November 29, 2021

Rachel is amazing! Helped me get my new car within a few weeks, very happy to have used the Garden City branch and Rachel Morales to assist! More

by sleblanc95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Morales
November 06, 2021

Just ordered my 2022 Tahoe and I am so excited about it. Working with Rachel was fantastic and worry free. Great experience! More

by Martha
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rachel Morales