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Gordon Chevrolet

Garden City, MI

4.7
170 Reviews

31850 Ford Rd.

Garden City, MI

48135

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Showing 170 reviews

October 27, 2021

Gordon is the best dealership I've ever worked with. They consistently deliver 5 star customer service. I want to stay with Chevrolet products so I can stay with Gordon Chevrolet! Service Advisor John Bela More

by Dee Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Lachance, John Belanger, Ed Kasprzyk
October 23, 2021

Very pleasant and efficient, made the purchase easy,and comfortable. Rachel Morales was right on top of each detail! More

by Douglas.Washington
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Bieritz, Rachel Morales
September 21, 2021

Amazing to work with, very helpful always answering questions, and always there when needed. Been dealing with her for awhile now and will always come back to deal with her. Thanks for the great experi More

by Bighead08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Morales
September 13, 2021

Mu husband flew from Ny for $300 to pick up a Colorado 2019 her was promised had zero problems. On the drive home it had the Chevy shake, thee are class action suits and it is known in the industry’s that More

by pbr8
Recommend Dealer
No
Employees Worked With
Kyle Hunt
Sep 13, 2021 -

Gordon Chevrolet responded

We take criticisms of our character very seriously. This customer came in from out of state to take delivery of a pre-owned vehicle. The vehicle was mechanically sound and was professionally serviced. Not only did we have no knowledge of any issues with the vehicle, it is still under factory warranty. We sell quality pre-owned vehicles but there is always a chance that a pre-owned vehicle could have a problem. Normally, we would have the vehicle brought into our service department if there was an issue. However, since the customer lives out of stat, when they shared that there was a shimmy on the drive home, we recommended they take it to their nearest Chevrolet dealer for diagnosis. We hope they take the vehicle in and have it professionally diagnosed and are truly sorry for the inconvenience this has caused.

September 07, 2021

Thank you Rachel for helping me find and buy my new Chevrolet Silverado. You were very helpful and always answered my calls. I would highly recommend Rachael. More

by acersflatt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Morales
September 01, 2021

Rachel is awesome and has gotten me out of a quirky situation twice now. Much appreciated! I would recommend her to all my friends and family! More

by merae55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Morales
Sep 02, 2021 -

Gordon Chevrolet responded

Hi, thank you for the high star rating regarding our team! We look forward to your next visit! Take care!

August 30, 2021

So glad that we could have Rachel for our daughters first car experience!! Thank you guys so much!! We love you guys!!! We will definitely be back again!! ❤️ More

by Nearys76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Morales, Rick Lachance
Sep 02, 2021 -

Gordon Chevrolet responded

Hi, thank you for the high star rating regarding our team at Gordon Chevrolet! We look forward to your next visit! Congratulations again and take care!

August 11, 2021

Caitlyn and Dave were very helpful. Would recommend them to anyone. Caitlyn went above for me helping and showing me through the app to redeem points More

by frankiekeiper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caitlyn
Sep 02, 2021 -

Gordon Chevrolet responded

Hi, thank you for the high star rating! We look forward to your next visit! Take care!

August 09, 2021

Caitlyn the best more than helpful handled all my issues professionally and quickly thank you More

by Swmial
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caitlyn
Sep 02, 2021 -

Gordon Chevrolet responded

Hi, thank you for the high star rating regarding our team! We look forward to your next visit! Take care!

August 06, 2021

Worst dealership I have ever dealt with when it comes to the sales experience. Greg Tyler got me into a lease I could barely afford....I suffered financially for 3 years....I told him I could not afford it More

by JudyNotHappy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Tyler
Aug 16, 2021 -

Gordon Chevrolet responded

We take criticisms of our character very seriously. While we know that many have recently suffered financially with the unexpected events of 2020, we never insist that a customer purchase or lease a vehicle that they cannot afford. With the inventory shortage, often a vehicle is sold before customers make it in for an appointment. If we called to cancel an appointment, it was as a courtesy to the customer. Greg Tyler is no longer at this dealership but we would be happy to assist this guest and present the her with the options availabe to purchase or lease a vehicle and let her decide if the payment is one she can afford.

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